84,488,480 programs installed

Should I remove HP Hotkey Support?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #926
United States Rank #1,231
Reach 0.7436%
Lifespan of installation (until removal)
< 18.33 days
540.60 days >
Average installed length: 284.04 days


VersionDistribution 1.88% 0.11% 0.10% 0.02% 0.08% 3.40% 0.01% 0.57% 2.30% 0.10% 2.63% 6.65% 2.86% 5.34% 8.60% 0.60% 0.31% 1.59% 0.10% 0.01% 9.18% 4.22% 7.24% 0.38% 1.28% 7.23% 0.01% 3.22% 1.70% 0.44% 2.36% 10.79% 4.69% 7.93% 0.93% 1.15%

Typically installed together

Other programs by Hewlett-Packard

HP Hotkey Support

What is HP Hotkey Support?

HP HotKey provides support for special function keys.


HP Hotkey Support is a program developed by Hewlett-Packard. It is bundled and preinstalled with various Hewlett-Packard computers. The most used version is, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The programs's main executable is HPHotkeyMonitor.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 6.93 MB of memory. The software installer includes 44 files and is usually about 4.15 MB (4,350,912 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 39% of users of HP Hotkey Support come from the United States, it is also popular in France and Germany.

This program is pre-installed on the PC

Such software is installed by the manufacture when delivering the PC to the end user. Some pre-installed programs are considered bloatware as they are simply limited function trials, while others are required for proper PC operation.
Note: This program has often been considered as bloatware by some users as it is bundled on various manufacturer's new PCs. (Because this might be considered bloatware does not mean the software is bad or harmful, if you use it regularly its worthwhile to have. However, bloatware typically means the program is optional and was simply pre-installed but is not required and can be removed.) Some quick tips to be aware of:
  • It is usually licensed for use only on the HP PC on which it was pre-installed.
  • It sometimes difficult for users to remove via the 'Uninstall a Program' feature in Windows.

Program detailsProgram details

URL: www.hp.com
Installation folder: C:\Program Files\Hewlett-Packard\HP Hotkey Support\
Uninstaller: MsiExec.exe /X{C97CC14E-4789-4FC5-BC75-79191F7CE009}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 4.15 MB

Program filesFiles installed by HP Hotkey Support

Program executable:HPHotkeyMonitor.exe
Name:HP Hotkey Support
hpHotkeyMonitor Service
Signed by:Hewlett-Packard Company
Path:C:\Program Files\Hewlett-Packard\HP Hotkey Support\HPHotkeyMonitor.exe
Additional files:
  • WaitRegServSelfDel.exe - WaitRegServSelfDel Application
  • hpCustomControls.dll - WindowsFormsControlLibrary1
  • hphkServiceInstallHelper.exe - hphkServiceInstallHelper
  • hpHotkeyMonitor.exe - hpHotkeyMonitor Service
  • hpSmartAdapterHelp.exe - HP Quick Launch Buttons (Smart Adapter Actions)
  • QMACTN.dll - HP Quick Lauch Buttons (Action DLL that handles QMenu actions.)
  • hp.mobile.shared.dll - HP Software Framework (ClassLibrary)
  • GenericVideoRotation.dll - HP Hot Key Support (Screen rotation library)
  • ScreenRotationCPUI.exe - ScreenRotationCPUI
  • BeatsAudio.dll - HP Hotkey Support (Supports Beats Audio)
  • CaslHotkey.dll - CaslHotkey
  • GenericVideoRotation64.dll
  • HandlersStrings.dll - HandlersStrings
  • hkutils.dll - Hotkey Utilities Dynamic Link Library
  • HotkeyService.exe - HP Hotkey Service
  • hphksVer.exe - HPHksVer
  • HPSysInfo.exe - HPSysInfo
  • KeyboardHook.dll - KeyBoardHook
  • PopUp.exe - PopUp
  • QLBController.exe - QLBController
  • Win32ScreenRotate.dll - Win32ScreenRotate
  • WWanSarControl.dll - WWAN SAR Control Dynamic Link Library
  • hpUIFramework.dll - hpUIFramework
  • CaslShared.dll - CaslShared
  • BttnCmn.dll - Q Menu (BttnCmn)
  • HPCasl.dll - hpcasl
  • HPHKSInstallHelper.dll - HPHKS (HPHKS Install Helper)

Program behaviorsBehaviors exhibited

Scheduled Task (Boot/Login)
  • QLBController.exe is automatically launched at startup through a scheduled task named 6.
2 Services
  • HotkeyService.exe runs as a service named 'HP Hotkey Service' (HP Hotkey Service).
  • HPHotkeyMonitor.exe runs as a service named 'hpHotkeyMonitor' (hpHotkeyMonitor) "hpHotkeyMonitor service".
Startup File (All Users Run)
  • QLBController.exe is loaded in the all users (HKLM) registry as a startup file name 'QLBController' which loads as C:\Program Files\Hewlett-Packard\HP Hotkey Support\QLBController.exe.
Windows Firewall Allowed Program
  • QLBController.exe is added as a firewall exception for 'C:\Program Files\Hewlett-Packard\HP HotKey Support\QLBController.exe'.

Program resource utilizationResource utilization averages

Memory:6.93 MB
21.09 MB average
Total CPU:0.0000122217%
0.031193% average
Kernel CPU:0.00000940%
0.016088% average
User CPU:0.00000282%
0.015104% average
CPU cycles/sec:5,143
8,062,084 average
I/O reads/min:0 Bytes
435.61 KB average
I/O writes/min:0 Bytes
105.02 KB average
Memory:45.56 MB
Total CPU:0.0009346732%
Kernel CPU:0.00039911%
User CPU:0.00053556%

How do I remove HP Hotkey Support?

You can uninstall HP Hotkey Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Hotkey Support, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Hotkey Support.

Win 7 (SP1) 73%
Win 10 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 77.04%
Windows 10 22.40%
Windows XP 0.50%
Windows Vista 0.05%
Which OS releases does it run on?
Windows 7 Professional 51.75%
Windows 7 Home Premium 12.84%
Windows 10 Pro 7.14%
Windows 7 Ultimate 6.05%
Windows 7 Enterprise 5.69%
Windows 8.1 Pro 3.73%

Distribution by countryGeography

39.38% of installs come from the United States
Which countries install it?
  United States 39.38%
  France 4.29%
  Germany 3.53%
  Netherlands 3.07%
  United Kingdom 2.92%
  Sweden 2.52%
  Czech Republic 2.48%
  Italy 2.47%
  Norway 1.97%
  Canada 1.90%
  Belgium 1.63%
  Australia 1.50%
  Spain 1.29%
  South Africa 1.27%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 98.51%
Acer 0.63%
Dell 0.49%
ASUS 0.19%
Lenovo 0.08%
Alienware 0.06%
Intel 0.03%
Common models
HP ProBook 4530s 10.50%
HP ProBook 4540s 9.32%
HP ProBook 450 G1 4.08%
HP ProBook 4520s 4.02%
HP 620 3.23%
HP ProBook 450 G2 3.13%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


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