84,488,480 programs installed

Should I remove ESU for Microsoft Windows 7?

What percent of users and experts removed it?
24% remove it76% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #396
United States Rank #281
Reach 1.5860%
Lifespan of installation (until removal)
< 14.14 days
416.99 days >
Average installed length: 219.10 days


1.1.2 0.26%
1.0.0 99.74%

Other programs by Hewlett-Packard

ESU for Microsoft Windows 7

What is ESU for Microsoft Windows 7?

This package installs Microsoft fixes and enhancements for the Microsoft 7 Operating Systems, as well as providing other fixes and enhancements that are specific to the listed notebook models. These fixes and enhancements are required to improve the performance of these notebook models.


The most used version is 1.0.0, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is adobe air updater.exe. The software installer includes 598 files and is usually about 1.28 MB (1,341,952 bytes).

Program detailsProgram details

URL: www.hp.com
Installation folder: C:\Program Files\epson software\download navigator
Uninstaller: MsiExec.exe /I{3877C901-7B90-4727-A639-B6ED2DD59D43}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.28 MB
Language: English (United States)

Program filesFiles installed by ESU for Microsoft Windows 7

Program executable:adobe air updater.exe
Path:C:\Program Files\common files\adobe air\versions\1.0\resources\adobe air updater.exe
Additional files:
  • aclmcontrolproxy.dll - AclmControlProxy
  • arccon.dll (by ArcSoft) - ArcSoft Connect
  • interop.shdocvw.dll - Assembly imported from type library 'SHDocVw'.
  • acdaemon.exe (by ArcSoft) - ArcSoft Connect Daemon
  • aclmcontrol.exe
  • hpdevicedetection3.exe - HP Device Detection
  • hpdevicedetection3dll.dll - HP Product Detection
  • hpsupportsolutionsframeworkservice.exe - SolutionsFrameworkService
  • idfcontroller.dll - IdfController
  • idfsoftware.builders.dll - IssueSignatureBuilder
  • idfsoftware.common.dll - LogHarvester.Common (IdfSoftware.Common)
  • idfsoftware.harvesters.dll (by Microsoft) - IdfSoftware.Harvesters
  • idfsoftware.parsers.dll (by Microsoft) - IdfSoftware.Parsers
  • interop.devicedetectioncomlib.dll - Assembly imported from type library 'DeviceDetectionCOMLib'.
  • libsfaceplus.dll (by Sony) - Sony Face Recognition Library
  • log4net.dll (by The Apache Software Foundation) - log4net (Apache log4net for .NET Framework 2.0)
  • newtonsoft.json.dll (by Newtonsoft) - Json.NET (Json.NET .NET 3.5)
  • smartbar.infrastructure.utilities.dll - SmartbarGUI
  • smartbarinternetexplorerbho.dll - Snap.Do
  • smartbarinternetexplorerextension.dll

Program behaviorsBehaviors exhibited

Scheduled Task
  • acdaemon.exe is scheduled as a task named 'ArcSoft Connect Daemon' (runs weekly on Mondays at 10:00).
  • hpsupportsolutionsframeworkservice.exe runs as a service named 'HP Support Solutions Framework Service' (HPSupportSolutionsFrameworkService) "This service allows for the detection of HP products and enables identification of support solutions for detected products.".
Startup File (All Users Run)
  • acdaemon.exe is loaded in the all users (HKLM) registry as a startup file name 'ArcSoft Connection Service' which loads as C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe.
Windows Firewall Allowed Program
  • hpdevicedetection3.exe is added as a firewall exception for 'C:\Program Files\Hp\Common\HPDeviceDetection3.exe'.
Network connections
  • acdaemon.exe connects to (port 80).

Program resource utilizationResource utilization averages

Memory:5.18 MB
21.09 MB average
Total CPU:0.0610868131%
0.031193% average
Kernel CPU:0.02245713%
0.016088% average
User CPU:0.03862969%
0.015104% average
70 average
Memory:9.65 MB
Total CPU:0.0018069620%
Kernel CPU:0.00075561%
User CPU:0.00105136%
CPU cycles/sec:7,723
I/O reads/min:88 Bytes

How do I remove ESU for Microsoft Windows 7?

You can uninstall ESU for Microsoft Windows 7 from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ESU for Microsoft Windows 7, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ESU for Microsoft Windows 7.

Win 7 (SP1) 83%
Win 8 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 24%
Keep it 76%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 90.56%
Windows 10 9.33%
Windows XP 0.09%
Windows Vista 0.01%
Which OS releases does it run on?
Windows 7 Home Premium 78.25%
Windows 10 Home 7.82%
Windows 7 Starter 4.46%
Windows 7 Home Basic 2.80%
Windows 7 Ultimate 2.56%
Windows 7 Professional 2.37%

Distribution by countryGeography

62.03% of installs come from the United States
Which countries install it?
  United States 62.03%
  United Kingdom 4.08%
  Canada 3.89%
  Italy 3.48%
  France 3.37%
  Australia 2.04%
  Germany 1.99%
  Brazil 1.91%
  Spain 1.27%
  Netherlands 1.19%
  Mexico 0.97%
  Sweden 0.82%
  Belgium 0.77%
  India 0.74%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 99.48%
Dell 0.15%
Acer 0.15%
ASUS 0.11%
Lenovo 0.04%
Toshiba 0.03%
Sahara 0.02%
Samsung 0.01%
Common models
HP Pavilion dv6 Notebook ... 24.98%
HP Pavilion dv7 Notebook ... 15.54%
HP G62 Notebook PC 10.49%
HP Pavilion g6 Notebook P... 5.82%
Hewlett-Packard Presario ... 5.07%
HP G72 Notebook PC 4.98%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


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