84,488,480 programs installed

Should I remove HP Support Solutions Framework?

What percent of users and experts removed it?
27% remove it73% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #104
United States Rank #76
Reach 4.1444%
(Not enough data to show 30 day installation trends)
Uninstallation trends (last 30 days)
Lifespan of installation (until removal)
< 32.16 days
948.64 days >
Average installed length: 498.44 days


VersionDistribution 0.09% 0.48% 3.03% 0.11% 0.11% 0.89% 1.90% 4.74% 3.86% 2.40% 4.51% 3.14% 0.04% 0.04% 0.00% 0.02% 5.93% 16.24% 2.27% 0.76%
11.51.0049 13.62%
11.51.0048 11.21%
11.51.0047 0.03%
11.51.0027 6.42%
11.51.0004 3.11%
11.51.0003 0.01%
11.51.0001 0.00%
11.50.0031 2.17%
11.50.0019 2.95%
11.50.0017 0.02%
11.50.0015 2.50%
11.50.0012 1.77%
11.50.0011 1.80%
11.50.0000 3.82%

Other programs by Hewlett-Packard

HP Support Solutions Framework

What is HP Support Solutions Framework?  (from Hewlett-Packard)

The HP Software Framework provides a common set of software interfaces that centralize and simplify access to hardware, BIOS and HP specific windows drivers on supported notebooks with supported operating systems.


HP Support Solutions Framework is a software program developed by Hewlett-Packard. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 36 files and is usually about 1.32 MB (1,384,448 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 7 (SP1). While about 64% of users of HP Support Solutions Framework come from the United States, it is also popular in United Kingdom and Italy.

Program detailsProgram details

Installation folder: C:\Program Files\hp\common
Uninstaller: MsiExec.exe /I{23CCE784-A812-4647-AEFF-1DCCD4E57478}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.32 MB
Language: English (United States)

Program filesFiles installed by HP Support Solutions Framework

  • hpsupportsolutionsframeworkservice.exe - SolutionsFrameworkService
  • idfsoftware.builders.dll - IssueSignatureBuilder
  • hpdevicedetection3dll.dll - HP Product Detection (HP Device Detection)
  • hpdevicedetection3.exe - HP Device Detection
  • idfsoftware.common.dll - LogHarvester.Common (IdfSoftware.Common)
  • aclmcontrolproxy.dll - AclmControlProxy
  • hpbuio32.dll - HP Unified IO (HP Unified IO API)
  • hpunifiediodotnet.dll - HP Unified IO API .NET Wrapper
  • idfcontroller.dll - IdfController
  • idfcom.exe - IdfCOM
  • hpdia.exe - HP Download and Install Assistant
  • interop.shdocvw.dll - Assembly imported from type library 'SHDocVw'.

Program behaviorsBehaviors exhibited

Scheduled Task
  • hpsupportsolutionsframeworkservice.exe is scheduled as a task with the class '{E05E7C00-9F9C-45BD-9614-85D9E012F27A}' (runs on registration).
  • hpsupportsolutionsframeworkservice.exe runs as a service named 'HPSupportSolutionsFrameworkService' (HPSupportSolutionsFrameworkService) "This service allows for the detection of HP products and enables identification of support solutions for detected products.".
Startup File (User Run Once)
  • hpdia.exe is loaded once in the current user (HKCU) registry as a startup file name 'HP Download and Install Assistant' which loads as "C:\Program Files\Hp\Common\plugins\HPDIA.exe" /Restart.
2 Windows Firewall Allowed Programs
  • hpdevicedetection3.exe is added as a firewall exception for 'C:\Program Files\HP\Common\HPDeviceDetection3.exe'.
  • hpsupportsolutionsframeworkservice.exe is added as a firewall exception for 'C:\Program Files\Hp\Common\HPSupportSolutionsFrameworkService.exe'.

Program resource utilizationResource utilization averages

Memory:9.65 MB
21.09 MB average
Total CPU:0.0018069620%
0.031193% average
Kernel CPU:0.00075561%
0.016088% average
User CPU:0.00105136%
0.015104% average
CPU cycles/sec:7,723
8,062,084 average
I/O reads/min:88 Bytes
435.61 KB average

How do I remove HP Support Solutions Framework?

You can uninstall HP Support Solutions Framework from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Support Solutions Framework, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Support Solutions Framework.

Windows Service? Yes
(Installs a service)
Uninstall it 27%
Keep it 73%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 63.61%
Windows 7 33.09%
Windows Vista 2.31%
Windows XP 0.99%
Windows Server 2003 0.00%
Which OS releases does it run on?
Windows 10 Home 34.78%
Windows 7 Home Premium 19.62%
Windows 8.1 13.59%
Windows 7 Professional 7.14%
Windows 10 Pro 5.47%
Windows 7 Ultimate 4.99%

Distribution by countryGeography

63.54% of installs come from the United States
Which countries install it?
  United States 63.54%
  United Kingdom 4.69%
  Italy 4.50%
  Germany 3.91%
  Canada 3.21%
  France 3.12%
  Netherlands 1.46%
  Brazil 1.22%
  Australia 1.16%
  Spain 0.98%
  India 0.93%
  Belgium 0.67%
  Sweden 0.64%
  Mexico 0.55%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 74.42%
Dell 8.59%
Acer 6.05%
ASUS 3.33%
Toshiba 2.52%
Lenovo 2.13%
Samsung 0.94%
Medion 0.62%
Intel 0.36%
Common models
HP HP Notebook 7.29%
HP Pavilion g6 Notebook P... 7.02%
HP Pavilion dv6 Notebook ... 6.98%
HP Pavilion dv7 Notebook ... 5.46%
HP HP Pavilion Notebook 5.40%
HP 15 Notebook PC 5.29%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com

comments1 comment

user comment
user comment
Kizzover a year ago
Installed HP SSF and it crashed my computer. Never booted properly again.