84,488,480 programs installed

Should I remove HP Help and Support?

What percent of users and experts removed it?
12% remove it88% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #2,261
United States Rank #1,928
Reach 0.2817%
Lifespan of installation (until removal)
< 20.19 days
595.66 days >
Average installed length: 312.98 days


VersionDistribution 0.45% 23.99% 13.92% 5.89% 6.00% 0.31%
1.5.1 20.03%
1.5.0 3.04%
1.3.0 0.11%
1.2.2 6.05%
1.2.1 0.40%
1.2.0 0.16%
1.1.0 11.11%
1.0.0 8.55%

Typically installed together

Other programs by Hewlett-Packard

HP Help and Support

What is HP Help and Support?  (from Hewlett-Packard)

Help and Support Center for supported notebook models and operating systems. The Help and Support Center is an integrated help and assistance tool from Microsoft and HP that provides simple click access to built-in product information, preventative care and maintenance assistance, and web links to online support and te...  Read more


HP Help and Support is a software program developed by Hewlett-Packard. It is typically pre-installed with most new Hewlett-Packard computers. The most common release is, with over 98% of all installations currently using this version. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named _6FEFF9B68218417F98F549.exe. The setup package generally installs about 6 files and is usually about 685.5 KB (701,952 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows Vista (SP2) and Windows Vista (SP1). While about 55% of users of HP Help and Support come from the United States, it is also popular in France and United Kingdom.

This program is pre-installed on the PC

Pre-installed software such as this is usually included by default on the manufacturer's PC. Many OEM (original equipment manufacture) software that is included with a new PC is useful and in many cases required for the PC to function properly as in the case of various software drivers. However, some pre-installed software is optional and can be safely removed.

Program detailsProgram details

URL: www.hp.com
Help link: www.hp.com/support
Installation folder: C:\Program Files\Hewlett-Packard\HP Help and Support\
Uninstaller: MsiExec.exe /X{31216452-5540-4C96-B754-94890A63D5AB}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 685.5 KB
Language: English (United States)

Program filesFiles installed by HP Help and Support

Program executable:_6FEFF9B68218417F98F549.exe
Additional files:
  • hphs_launcher.exe - HPHS Launcher
  • interop.helppane.dll - Assembly imported from type library 'HelpPane'.
  • launchap.exe - launchAP3

Program behaviorsBehaviors exhibited

Scheduled Task
  • hphs_launcher.exe is scheduled as a task with the class '{BA21D9AC-81E3-41DF-8C61-0D51FC2C67C6}' (runs on registration).

How do I remove HP Help and Support?

You can uninstall HP Help and Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Help and Support, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Help and Support.

Win Vista (SP2) 75%
Win 7 0%
Uninstall it 12%
Keep it 88%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 92.78%
Windows 7 6.59%
Windows 10 0.56%
Windows XP 0.07%
Which OS releases does it run on?
Windows Vista Home Premiu... 73.00%
Windows Vista Home Basic 14.02%
Windows Vista Business 4.69%
Windows 7 Home Premium 4.02%
Windows 7 Ultimate 2.04%
Windows Vista Ultimate 0.97%

Distribution by countryGeography

54.80% of installs come from the United States
Which countries install it?
  United States 54.80%
  France 5.34%
  United Kingdom 5.20%
  Italy 4.63%
  Germany 4.26%
  Canada 3.93%
  Spain 2.12%
  Sweden 1.48%
  Australia 1.47%
  Netherlands 1.29%
  Belgium 1.12%
  Finland 1.01%
  Poland 0.84%
  Portugal 0.76%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 99.24%
Dell 0.29%
Acer 0.18%
ASUS 0.13%
Lenovo 0.05%
Sahara 0.04%
Intel 0.02%
Medion 0.02%
Sony 0.02%
Toshiba 0.02%
Common models
HP Pavilion dv6700 Notebo... 12.61%
HP Pavilion dv5 Notebook ... 8.64%
HP Pavilion dv7 Notebook ... 7.65%
HP Pavilion dv6500 Notebo... 7.09%
HP Pavilion dv9700 Notebo... 6.62%
Hewlett-Packard Compaq Pr... 5.11%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


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