84,488,480 programs installed

Should I remove HP Driver Diagnostics?

What percent of users and experts removed it?
5% remove it95% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #6,944
United States Rank #3,688
Reach 0.0619%


1.03.0005 73.36%
1.03.0003 5.00%
1.02.0011 0.41%
1.02.0010 14.26%
1.02.0008 5.57%
1.02.0007 0.16%
1.02.0006 0.33%
1.00.0002 0.16%
1.00.0000 0.74%

Typically installed together

Other programs by Hewlett-Packard

HP Driver Diagnostics

What is HP Driver Diagnostics?  (from Hewlett-Packard)

The HP Driver Diagnostics tool is a web-based diagnostic that enables you to simply determine whether you are using the right and most current driver for your commercial HP printer. Now, instead of searching and testing drivers to find the one you need, you can quickly assess your system and find the right driver the f...  Read more


HP Driver Diagnostics is a program developed by Hewlett-Packard. The most used version is 1.03.0005, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is hpqSSupply.exe. The software installer includes 57 files. In comparison to the total number of users, most PCs are running the OS Windows Vista (SP2) as well as Windows 7 (SP1). While about 86% of users of HP Driver Diagnostics come from the United States, it is also popular in United Kingdom and Canada.

Program detailsProgram details

URL: www.hp.com
Installation folder: C:\Program Files\Hp\
Uninstaller: MsiExec.exe /X{0EC7C406-B592-4686-BAC1-AD29A85EAE6A}
(The Windows Installer is used for the installation, maintenance, and removal.)

Program filesFiles installed by HP Driver Diagnostics

Program executable:hpqSSupply.exe
Name:Shop for HP Supplies
Path:C:\Program Files\Hp\hpqSSupply.exe
Additional files:
  • hpqrrx08.exe - hp digital imaging - hp all-in-one series (HP Digital Imaging Monitor Registry Repair)
  • hpediag.dll - HP eDiagnostic Support Objects (Diagnostic objects for HP eDiags)
  • hpwuschd2.exe - hpwuSchd Application (hpwuSchd Application)
  • HpqSRmon.exe - HpqSRmon Application (HpqSRmon)
  • hpqSSupply.exe - Shop for HP Supplies
  • ddclient.exe - Driver Diag Client
  • DXPHelper.exe - HP Digital Imaging (DXPHelper)
  • HP Deskjet 1050 J410 series.exe - HP Printer Software
  • HPCustPartic.exe - HP Customer Participation.
  • HPCustParticUI.exe - HPCustParticUI
  • HPDeviceUpdateHost.exe - DeviceUpdateDmExe
  • hpqDTSS.exe - DesktopSureSupply
  • hpqhvind.exe - HelpContentIndexer
  • hpqlpvwr.exe - HelpViewer
  • HPScan.exe - HPScan
  • HPScanDisco.exe
  • HPSmartDeals.exe - HPSmartDeals
  • hpUrlLauncher.exe - hpUrlLauncher
  • hpUtility.exe - hpUtility
  • hpwebreg.exe - WebRegistrationApp
  • InstanceFinderDlg.exe - InstanceFinderDlg
  • Toolbox.exe - Toolbox
  • USBSetup.exe
  • USBSetupLauncher.exe
  • hpwucli.exe - HP Update Client
  • internetutil2.dll - InternetUtil2
  • hpzcdl01.exe - HP Installer (HP Installer CD Launch Plug-In)
  • hpzmsi01.exe - HP Installer MSI Installer plug-in
  • hpzrcv01.exe - HP Installer Recovery Plug-In
  • hpzscr01.exe - HP Installer Uninstaller
  • hpzsetup.exe - HP Installer Setup
  • hpzshl01.exe - HP Installer Shield Plug-In
  • hpzstub.exe - HP Installer Plug-In
  • setup.exe
  • fixengine.dll - FixEngine
  • hpddaxo.dll - HPDDAXO (HP Driver Diagnostics ActiveX Objects)
  • DeviceSetup.exe
  • DeviceSetupLauncher.exe
  • HP Photosmart 6510 series.exe
  • HPNetworkCommunicator.exe
  • HpqPSApl.exe
  • hpqpsapp.exe
  • hpqpse.exe
  • hpqsudi.exe
  • hpswp_clipbook.exe
  • hpzdui01.exe
  • hpznop01.exe
  • hpzpnp01.exe
  • hpzpsl01.exe
  • hpzrcn01.exe
  • hpzwrp01.exe
  • ScanToPCActivationApp.exe
  • WOWPrint.exe

Program behaviorsBehaviors exhibited

6 Scheduled Tasks
  • hpwucli.exe is scheduled as a task with the class '{FD64EC00-7199-497C-9258-9DB7219FF78E}' (runs on registration).
  • hpwuSchd2.exe is scheduled as a task named 'HP-Online updateprogramma' (runs weekly on Mondays at 10:00).
  • hpUrlLauncher.exe is scheduled as a task named 'hpUrlLauncher.exe'.
  • HPCustPartic.exe is scheduled as a task named 'HPCustParticipation HP Photosmart 7520 series' (Next runs on 4/6/2013 at 4:43 AM).
  • ScanToPCActivationApp.exe is scheduled as a task named 'ScanToPCActivationApp.exe_{0437D8CC-BFCE-4040-9728-7D86DDE8C5B6}'.
  • hpwebreg.exe is scheduled as a task named 'hpwebreg_xxxxxxxxxx'.
Scheduled Task (Boot/Login)
  • hpwuschd2.exe is automatically launched at startup through a scheduled task named HP Software Update_Reg_HKLMWow6432Run.
2 Startup Files (User Run)
  • hpwuSchd2.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'HP Software Update' and executes as C:\Program Files\HP\HP Software Update\HPWuSchd2.exe.
  • ScanToPCActivationApp.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'HP Photosmart 7520 series (NET)' and executes as "C:\Program Files\HP\HP Photosmart 7520 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN2C33B0DB05VC:NW" -scfn "HP Photosmart 7520 series (NET)" -AutoStart 1.
2 Startup Files (All Users Run)
  • hpwuschd2.exe is loaded in the all users (HKLM) registry as a startup file name 'HP Software Update' which loads as C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe.
  • HpqSRmon.exe is loaded in the all users (HKLM) registry as a startup file name 'hpqSRMon' which loads as C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe.
3 Windows Firewall Allowed Programs
  • hpwucli.exe is added as a firewall exception for 'C:\Programas\HP\HP Software Update\hpwucli.exe'.
  • USBSetup.exe is added as a firewall exception for 'C:\Program Files\HP\HP Deskjet 1050 J410 series\Bin\USBSetup.exe'.
  • HPNetworkCommunicator.exe is added as a firewall exception for 'C:\Program Files\HP\HP Deskjet 3520 series\Bin\HPNetworkCommunicator.exe'.

Program resource utilizationResource utilization averages

Memory:1.47 MB
21.09 MB average
Total CPU:0.0001156829%
0.031193% average
Kernel CPU:0.00008407%
0.016088% average
User CPU:0.00003162%
0.015104% average
CPU cycles/sec:633
8,062,084 average
Memory:1.69 MB
Total CPU:0.0135850057%
Kernel CPU:0.00972138%
User CPU:0.00386363%
I/O reads/min:25 Bytes
I/O writes/min:31 Bytes
Memory:2.89 MB
Total CPU:0.4671133289%
Kernel CPU:0.41845569%
User CPU:0.04865764%

How do I remove HP Driver Diagnostics?

You can uninstall HP Driver Diagnostics from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Driver Diagnostics, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Driver Diagnostics.

Win Vista (SP2) 67%
Win XP 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 5%
Keep it 95%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 69.48%
Windows 7 26.43%
Windows 10 2.70%
Windows XP 1.39%
Which OS releases does it run on?
Windows Vista Home Premiu... 58.12%
Windows 7 Home Premium 20.03%
Windows Vista Home Basic 7.17%
Windows 7 Professional 3.63%
Windows 7 Ultimate 2.47%
Windows Vista Business 2.23%

Distribution by countryGeography

86.13% of installs come from the United States
Which countries install it?
  United States 86.13%
  United Kingdom 4.59%
  Canada 3.23%
  Belgium 1.30%
  Netherlands 1.30%
  Australia 0.83%
  Italy 0.26%
  Israel 0.21%
  United Arab Emirates 0.21%
  Sweden 0.16%
  Germany 0.16%
  DK 0.16%
  Ireland 0.16%
  Singapore 0.10%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 49.63%
Dell 29.26%
Toshiba 8.25%
Acer 5.85%
Gateway 3.45%
American Megatrends 1.04%
Intel 1.04%
Medion 0.42%
Common models
Dell Inspiron 530 7.72%
HP G60 Notebook PC 3.68%
Dell Dell DXP061 3.13%
Dell Inspiron 531 2.76%
Dell Inspiron 530s 2.76%
Dell Dell DM061 2.57%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


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