84,488,480 programs installed

Should I remove HP Support Assistant?

What percent of users and experts removed it?
24% remove it76% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #2,525
United States Rank #1,680
Reach 0.2458%
Lifespan of installation (until removal)
< 17.95 days
529.50 days >
Average installed length: 278.21 days


VersionDistribution 0.85% 0.23% 0.17% 0.04% 0.04% 0.02% 0.23% 0.08% 0.08% 0.23% 6.40% 1.82% 1.26% 0.29% 0.02% 0.47% 23.33% 0.45% 0.02% 0.06% 20.85% 0.02% 0.12% 0.27% 29.85% 8.48% 0.04% 1.75% 0.21% 0.04% 1.63% 0.02% 0.17% 0.43% 0.02%

Other programs by Hewlett-Packard

HP Support Assistant

What is HP Support Assistant?  (from Hewlett-Packard)

HP Support Assistant helps you maintain your PC and avoid or resolve problems using automated updates and self-help options. One simple menu guides you to expert support should you need it. And it’s ready to go when you turn on your new HP PC with Windows® 7 or Windows® 8. HP Support Assistant is pre-installed on every...  Read more


HP Support Assistant is a software program developed by Hewlett-Packard. It is typically pre-installed with most new Hewlett-Packard computers. The most common release is, with over 98% of all installations currently using this version. During setup, the program registers itself to launch on boot through a Windows Schedule Task in order to automatically start-up. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The programs's main executable is HPSF.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 79.68 MB of memory. The setup package generally installs about 28 files and is usually about 60.57 MB (63,510,565 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 69% of users of HP Support Assistant come from the United States, it is also popular in United Kingdom and France.
HP Support Assistant has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.

This program is pre-installed on the PC

Pre-installed software such as this is usually included by default on the manufacturer's PC. Many OEM (original equipment manufacture) software that is included with a new PC is useful and in many cases required for the PC to function properly as in the case of various software drivers. However, some pre-installed software is optional and can be safely removed.

Program detailsProgram details

URL: www.hp.com
Installation folder: C:\Program Files\Hewlett-Packard\HP Support Framework\
Uninstaller: "C:\Program Files\InstallShield Installation Information\{6F44AF95-3CDE-4513-AD3F-6D45F17BF324}\setup.exe" -runfromtemp -l0x0409 -removeonly
Estimated size: 60.57 MB
Language: English (United States)

Program filesFiles installed by HP Support Assistant

Program executable:HPSF.exe
Name:HP Support Assistant
Signed by:Hewlett-Packard Company
Path:C:\Program Files\Hewlett-Packard\HP Support Framework\HPSF.exe
HP Support Assistant is an HP application that helps maintain PC performance and resolve problems through automated updates and tune-ups, built-in diagnostics, and a choice of assistance options. Depending on the version of HP Support...
Additional files:
  • HelpDTICO.dll - HelpDTICO Dynamic Link Library
  • HPSF_Utilities.dll - HP Support Framework Utilities
  • Hpqpm.dll - Hpqpmdll Dynamic Link Library
  • A-HPSA_Service.exe - HP Support Assistant (HP Support Assistant Service)
  • HP.SupportAssistant.Engine.dll - HP Support Assistant Engine
  • HP.SupportAssistant.UIController.dll - HP Support Assistant View Model
  • HPSA_Service.exe
  • HPSF.exe
  • HPSF_Tasks.exe - HP Support Assistant Tasks
  • HPSF_Utils.exe - HP Support Assistant Utils
  • UninstallHPSA.exe - HP Support Assistant Uninstaller
  • HPSFConfigReader.dll - HPSFConfigReader
  • Configurator.dll - Configurator
  • HPSF_Mode.exe - HPSF Mode
  • HPTuneUp.exe - HPTuneUp
  • HPSFTaskbar.dll - HP Support Framework Taskbar (Hewlett-Packard Company DeskBand)
  • Interop.HpUpdateComponentLib.dll - Assembly imported from type library 'HpUpdateComponentLib'.
  • BackgroundCopyManager.dll - Assembly imported from type library BackgroundCopyManager
  • Interop.HelpPane.dll - Assembly imported from type library 'HelpPane'.
  • Extract.exe (by HP) - System Software Manager (Cabinet Extraction Tool)

Program behaviorsBehaviors exhibited

4 Scheduled Tasks
  • HPSF.exe is scheduled as a task named 'PC Health Analysis' (runs weekly on Wednesdays at 9:49).
  • HPSF_Utils.exe is scheduled as a task named 'Opt-in For HP Support Assistant Quick Start'.
  • HPTuneUp.exe is scheduled as a task named 'HP Total Care Tune-Up'.
  • HPSF_Tasks.exe is scheduled as a task named 'HP SoftPaq Installer'.
2 Scheduled Tasks (Boot/Login)
  • HPSF.exe is automatically launched at startup through a scheduled task named HP Support Assistant Quick Start.
  • HPSF_Utils.exe is automatically launched at startup through a scheduled task named Opt-in For HP Support Assistant Quick Start.
  • HPSA_Service.exe runs as a service named 'HP Support Assistant Service' (HP Support Assistant Service) "HP Support Assistant Service".

Program resource utilizationResource utilization averages

Memory:79.68 MB
21.09 MB average
Total CPU:0.0010450283%
0.031193% average
Kernel CPU:0.00101823%
0.016088% average
User CPU:0.00002680%
0.015104% average
70 average
Memory:30.89 MB
Total CPU:0.0010840072%
Kernel CPU:0.00060564%
User CPU:0.00047837%
CPU cycles/sec:455,087
I/O reads/min:6.26 KB
I/O writes/min:5.61 KB
Memory:35.27 MB
Total CPU:0.0001319078%
Kernel CPU:0.00009964%
User CPU:0.00003227%
CPU cycles/sec:356,986
I/O reads/min:57.77 KB
I/O writes/min:4.02 KB

How do I remove HP Support Assistant?

You can uninstall HP Support Assistant from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Support Assistant, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Support Assistant.

Win 7 (SP1) 79%
Win 10 0%
Windows Service? Yes
(Installs a service)
Uninstall it 24%
Keep it 76%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 80.84%
Windows 10 18.91%
Windows XP 0.12%
Windows Vista 0.12%
Which OS releases does it run on?
Windows 7 Home Premium 67.20%
Windows 10 Home 9.38%
Windows 7 Professional 5.73%
Windows 8.1 4.36%
Windows 7 Ultimate 3.59%
Windows 7 Home Basic 2.39%

Distribution by countryGeography

68.65% of installs come from the United States
Which countries install it?
  United States 68.65%
  United Kingdom 3.78%
  France 3.10%
  Canada 2.98%
  Germany 2.76%
  Italy 2.38%
  Australia 1.27%
  Brazil 1.02%
  Netherlands 1.02%
  Sweden 0.89%
  Belgium 0.81%
  Mexico 0.80%
  India 0.80%
  Spain 0.77%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 99.30%
Dell 0.38%
Acer 0.32%
Common models
HP Pavilion dv6 Notebook ... 11.22%
HP Pavilion dv7 Notebook ... 8.37%
HP Pavilion g6 Notebook P... 8.26%
HP Pavilion g7 Notebook P... 5.63%
HP 2000 Notebook PC 3.22%
HP G62 Notebook PC 3.07%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


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