84,488,480 programs installed

Should I remove HP SetRefresh?

What percent of users and experts removed it?
27% remove it73% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #17,040
United States Rank #20,629
Reach 0.0147%
Lifespan of installation (until removal)
< 6.53 days
192.51 days >
Average installed length: 101.15 days


VersionDistribution 100.00%

Other programs by Hewlett-Packard

HP SetRefresh


HP SetRefresh is a software program developed by Hewlett-Packard. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. It adds a Browser Helper Object (BHO) to Internet Explorer. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 96 files and is usually about 1.79 MB (1,880,576 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows XP and Windows 7 (SP1). While about 30% of users of HP SetRefresh come from the United States, it is also popular in MA and Italy.

Program detailsProgram details

URL: www.hp.com
Help link: welcome.hp.com/country/us/en/support.html
Installation folder: C:\Program Files\systemrequirementslab
Uninstaller: MsiExec.exe /X{F5242227-2051-4158-AC42-0F2BAA3CD3D6}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.79 MB
Language: English (United States)

Program filesFiles installed by HP SetRefresh

  • srldetect_intel_4.5.13.0.dll (by Husdawg) - System Requirements Lab
  • utils.dll (by Intel) - Intel® WiDi (Platform Detection Library)
  • utils64.dll (by Intel)
  • inteldriver.exe
  • audiodelaycomp.dll - Helix Producer SDK (Audio delay compensation)
  • audiofmtconverter.dll - Audio format converter
  • audiolimiter.dll - Helix Producer SDK from RealNetworks (Helix Producer Audio Limiter Plugin)
  • audiolosslesscodec.dll - Helix Producer Vorbis Audio Codec Plugin
  • audionullcodec.dll - Audio Null Codec
  • audioresampler.dll - Audio resampler
  • avcm.dll (by RealNetworks) - AVC/H.264 Decoder (based on MainConcepts SDK) (32-bit) (AVC/H.264 Decoder (based on MainConepts SDK))
  • avcq.dll (by RealNetworks) - AVC/H.264 Decoder (based on QuickTime SDK) (32-bit) (AVC/H.264 Decoder (based on QuickTime SDK))
  • colorcvt.dll - Color Conversion Library (32-bit) (Color Conversion Library)
  • converterapp.dll - RealDownloader (RealDownloader Application)
  • dsreader.dll - DirectShow file reader
  • encsession.dll - Encoding engine
  • erv4.dll - RealVideo 10 'Elysian' (32-bit) (RealVideo 10 'Elysian')
  • fftr3210.dll - RealNetworks Products (32-bit) (File Format Transcoder)
  • flvff.dll - Helix Flash File Format Plugin (32-bit) (Helix Flash File Format Plugin)
  • flvrender.dll - Helix Flash Renderer Plugin (32-bit) (Helix Flash Renderer Plugin)
  • h263enc.dll
  • h264enc.dll - AVC/H.264 Encoder (based on MainConcepts SDK) (32-bit) (AVC/H.264 Encoder (based on MainConcepts SDK))
  • hxfilewriter.dll - HX file writer
  • hxmedpltfm.dll - Helix® Media Platform (32-bit) (Helix® Media Platform)
  • hxxml.dll - XML Parser plugin for RealMedia(R) (32-bit) (XML Parser plugin for RealMedia(R))
  • idprotect manager.exe (by Athena Smartcard Solutions) - IDProtect Manager
  • idprotect monitor.exe (by Athena Smartcard Solutions) - IDProtect Client (IDProtect Monitor)
  • idprotect options.exe - IDProtect Options application
  • idprotect pintool.exe - IDProtect PINTool
  • imgrender.dll - Consolidated Image File Format and Renderer plugin for RealMedia® (32-bit) (Consolidated Image File Format and Renderer plugin for RealMedia®)
  • libnspr4.dll (by Netscape Communications) - Netscape Portable Runtime (NSPR Library)
  • libplc4.dll (by Netscape Communications) - PLC Library
  • libplds4.dll - PLDS Library
  • mametadata.dll - RealDownloader Metadata Plugins
  • mc_dec_avc.dll (by MainConcept GmbH) - MainConcept® AVC/H.264 Decoder (AVC/H.264 Decoder)
  • mc_enc_avc.dll (by MainConcept GmbH) - MainConcept AVC/H.264 Encoder Wrapper (AVC/H.264 Encoder Wrapper)
  • mc_enc_mp4v.dll - MainConcept® MPEG-4 Video Encoder Engine (MPEG-4 Video Encoder Engine)
  • mediasink.dll - Media sink plugin
  • modutil.exe
  • mp3render.dll - MPEG Audio Rendering plugin for RealSystem G2 (32-bit) (MPEG Audio Rendering plugin for RealSystem G2)
  • mp4arender.dll - MPEG-4 Audio Renderer plugin for RealMedia (32-bit) (MPEG-4 Audio plugin for RealMedia)
  • mp4fformat.dll - QuickTime File Format plugin for RealMedia (32-bit) (QuickTime File Format plugin for RealMedia)
  • mp4vrender.dll - MPEG4-Video Renderer plugin for RealMedia® (32-bit) (MPEG4-Video Renderer plugin for RealMedia®)
  • mp4wrtr.dll - Helix® MP4 Writer (32-bit) (Helix® MP4 Writer)
  • mpeg4audiopacketizer.dll - MPEG4 audio packetizer filter
  • msvcp71.dll (by Microsoft) - Microsoft® Visual Studio .NET (Microsoft® C++ Runtime Library)
  • msvcr71.dll (by Microsoft) - Microsoft® C Runtime Library
  • npdlplugin.dll (by RealDownloader) - RealDownloader Plugin
  • nprndlchromebrowserrecordext.dll - RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In (32-bit) (RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In)
  • nprndlffbrowserrecordext.dll - RealDownloader Firefox Extension
  • nprndlffbrowserrecordlegacyext.dll
  • nprndlhtml5videoshim.dll - RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In (32-bit) (RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In)
  • nspr4.dll
  • nss3.dll - Network Security Services (NSS Base Library)
  • packetsource.dll - Helix Producer Packet Source Plugin
  • plc4.dll
  • plds4.dll
  • pnrs3260.dll - RealDownloader (32-bit) (Resources Manager)
  • qth264encoder.dll
  • qtreader.dll - Compressed Quicktime reader
  • raac.dll - RealAudio Advanced Audio Coding (RealAudio AAC Format -- the standard-compatible solution.)

Program behaviorsBehaviors exhibited

3 Google Chrome Plugins
  • npdlplugin.dll is loaded in the Google Chrome web browser as 'npdlplugin.dll'.
  • nprndlchromebrowserrecordext.dll is loaded in the Google Chrome web browser as 'nprndlchromebrowserrecordext.dll'.
  • nprndlhtml5videoshim.dll is loaded in the Google Chrome web browser as 'nprndlhtml5videoshim.dll'.
Internet Explorer BHO
  • rndlbrowserrecordplugin.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'RealNetworks Download and Record Plugin for Internet Explorer' with the class of {3049C3E9-B461-4BC5-8870-4C09146192CA}.
3 Mozilla Plugins
  • nprndlchromebrowserrecordext.dll is loaded into Mozilla Firefox under the product name '@real.com/nprndlchromebrowserrecordext;version=1.3.0' with a plugin key of '@real.com/nprndlchromebrowserrecordext;version=1.3.0' for all users of the PC.
  • nprndlhtml5videoshim.dll is loaded into Mozilla Firefox under the product name '@real.com/nprndlhtml5videoshim;version=1.3.0' with a plugin key of '@real.com/nprndlhtml5videoshim;version=1.3.0' for all users of the PC.
  • npdlplugin.dll is loaded into Mozilla Firefox under the product name '@realnetworks.com/npdlplugin;version=1' with a plugin key of '@realnetworks.com/npdlplugin;version=1' for all users of the PC.
2 Scheduled Tasks
  • realupgrade.exe is scheduled as a task named 'RealDownloaderRealUpgradeScheduledTaskS-1-5-21-3425619127-173039819-1078387904-1000' (runs daily at 13.41).
  • recordingmanager.exe is scheduled as a task named 'RealDownloaderDownloaderScheduledTaskS-1-5-21-3425619127-173039819-1078387904-1000' (runs daily at 20.26).
Scheduled Task (Boot/Login)
  • realupgrade.exe is automatically launched at startup through a scheduled task named RealDownloaderRealUpgradeLogonTaskS-1-5-21-3425619127-173039819-1078387904-1000.
  • rndlresolversvc.exe runs as a service named 'RealNetworks Downloader Resolver Service' (RealNetworks Downloader Resolver Service) "Manage different Downloader versions in RealNetworks' products.".
Startup File (All Users Run)
  • idprotect monitor.exe is loaded in the all users (HKLM) registry as a startup file name 'IDProtect Monitor' which loads as "C:\Program Files\Athena\IDProtect Client\Utils\IDProtect Monitor.exe".
Windows Firewall Allowed Program
  • realupgrade.exe is added as a firewall exception for 'C:\Program Files\RealNetworks\RealDownloader\realupgrade.exe'.

How do I remove HP SetRefresh?

You can uninstall HP SetRefresh from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP SetRefresh, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP SetRefresh.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by HP SetRefresh you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win XP 60%
Win 7 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 27%
Keep it 73%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows XP 61.72%
Windows 7 28.62%
Windows Vista 4.83%
Windows 10 4.48%
Windows Server 2003 0.34%
Which OS releases does it run on?
Microsoft Windows XP 61.46%
Windows 7 Ultimate 14.93%
Windows 7 Professional 6.94%
Windows 7 Home Premium 4.17%
Windows Vista Business 3.47%
Windows 10 Pro 2.08%

Distribution by countryGeography

29.94% of installs come from the United States
Which countries install it?
  United States 29.94%
  MA 8.33%
  Italy 6.17%
  Germany 4.01%
  United Kingdom 3.40%
  France 3.09%
  Canada 3.09%
  Netherlands 2.78%
  Spain 2.47%
  Israel 2.47%
  Egypt 2.16%
  Sweden 1.85%
  India 1.85%
  Mexico 1.85%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 50.00%
Compaq 47.45%
Dell 2.55%
Common models
HP Compaq dx2200 MT 5.08%
HP Compaq dc7100 SFF(DX87... 4.66%
HP Compaq dc7600 Small Fo... 4.66%
HP Compaq dc7600 Converti... 4.24%
HP Compaq dc5750 Small Fo... 4.24%
HP Compaq dc5750 Microtow... 3.39%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


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