84,488,480 programs installed

Should I remove HP Help and Support?

What percent of users and experts removed it?
5% remove it95% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #9,415
United States Rank #9,137
Reach 0.0396%
Lifespan of installation (until removal)
< 26.68 days
787.18 days >
Average installed length: 413.61 days


4.4.0003 19.74%
4.4.0002 27.44%
4.3.0002 1.15%
4.2.0015 1.67%
4.2.0013 3.33%
4.2.0012 3.33%
4.2.0010 12.31%
4.2.0009 6.79%
4.2.0008 0.13%
4.2.0006 5.26%
4.2.0002 2.05%
4.1.0008 3.21% 13.59%

Other programs by Hewlett-Packard

HP Help and Support

What is HP Help and Support?  (from Hewlett-Packard)

Help and Support Center for supported notebook models and operating systems. The Help and Support Center is an integrated help and assistance tool from Microsoft and HP that provides simple click access to built-in product information, preventative care and maintenance assistance, and web links to online support and te...  Read more


HP Help and Support is a program developed by Hewlett-Packard. It is bundled and preinstalled with various Hewlett-Packard computers. The most used version is 4.4.0002, with over 98% of all installations currently using this version. The software installer includes 12 files and is usually about 798.38 KB (817,538 bytes). In comparison to the total number of users, most PCs are running the OS Windows XP as well as Windows 7 (SP1). While about 46% of users of HP Help and Support come from the United States, it is also popular in Italy and France.

HP Help and Support is pre-installed on the PC

Such software is installed by the manufacture when delivering the PC to the end user. Some pre-installed programs are considered bloatware as they are simply limited function trials, while others are required for proper PC operation.
Note: This program has often been considered as bloatware by some users as it is bundled on various manufacturer's new PCs. (Because this might be considered bloatware does not mean the software is bad or harmful, if you use it regularly its worthwhile to have. However, bloatware typically means the program is optional and was simply pre-installed but is not required and can be removed.) Some quick tips to be aware of:
  • It is usually licensed for use only on the HP PC on which it was pre-installed.
  • It sometimes difficult for users to remove via the 'Uninstall a Program' feature in Windows.

Program detailsProgram details

URL: www.hp.com
Installation folder: C:\Program Files\HPQ\HP Help and Support
Uninstaller: RunDll32 C:\Program Files1\FICHIE~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A
Estimated size: 798.38 KB
Language: English

Program filesFiles installed by HP Help and Support

  • HPBasicDetection.dll - HP Diagnostics Program - Product Identification (HPBasicDetection Library version 3)
  • HPBasicDetection3.dll - HPBasicDetection Library
  • hpqnt.dll - hpqnt Dynamic Link Library
  • modemcheck.dll - ModemCheck Module
  • modemutil.dll - ModemUtil Module
  • scdmi.dll - Dmi Module
  • HSC_uninstall.js
  • PchCabInstall.vbs

How do I remove HP Help and Support?

You can uninstall HP Help and Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Help and Support, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Help and Support.

Win XP 84%
Win Vista 0%
Uninstall it 5%
Keep it 95%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows XP 88.73%
Windows 7 7.55%
Windows Vista 2.05%
Windows 10 1.66%
Which OS releases does it run on?
Microsoft Windows XP 89.25%
Windows 7 Home Premium 4.63%
Windows 7 Professional 1.90%
Windows Vista Home Premiu... 1.77%
Windows 10 Home 0.68%
Windows 10 Pro 0.27%

Distribution by countryGeography

46.38% of installs come from the United States
Which countries install it?
  United States 46.38%
  Italy 5.48%
  France 3.84%
  United Kingdom 3.18%
  Spain 2.63%
  Germany 2.52%
  Netherlands 2.30%
  Canada 2.30%
  Sweden 1.75%
  Poland 1.75%
  Greece 1.75%
  Israel 1.64%
  Australia 1.54%
  Finland 1.43%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 77.80%
Sahara 18.32%
Toshiba 1.24%
Dell 1.09%
Compaq 0.93%
American Megatrends 0.62%
Common models
HP Mini 3.94%
HP Compaq 6720s 3.64%
HP Compaq 6730s 3.03%
HP Mini 110-1000 2.73%
HP Compaq nx9420 (RB549UT... 2.42%
TOSHIBA Satellite L500 2.42%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


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