84,488,480 programs installed

Should I remove HP Customer Participation Program?

What percent of users and experts removed it?
70% remove it30% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #320
United States Rank #283
Reach 1.8745%
Lifespan of installation (until removal)
< 38.85 days
1146.22 days >
Average installed length: 602.25 days


13.0 100.00%

Other programs by Hewlett-Packard

HP Customer Participation Program 13.0

What is HP Customer Participation Program?

HP Customer Participation Program is a bundled software application installed with a new HP PC that provides customers the ability to participate in market research designed to improve HP products and experiences, and various programs with benefits such as special offers, awards and enhanced technical support. This program will prompt users to report problems and issues encountered on their HP machine should they arise for which HP uses this information to develop, test and release patches and fixes for the reported issues.

About  (from Hewlett-Packard)

Provides benefits that are only available to HP Printing customers. You can participate in market research designed to improve your experience of using the HP product. Participation in the survey is completely voluntary.


It is typically pre-installed with most new Hewlett-Packard computers. Many users end up uninstalling this after less than a month of it being installed.
HP Customer Participation Program has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.

This program is pre-installed on some PCs

Pre-installed software such as this is usually included by default on the manufacturer's PC. Many OEM (original equipment manufacture) software that is included with a new PC is useful and in many cases required for the PC to function properly as in the case of various software drivers. However, some pre-installed software is optional and can be safely removed.

Program detailsProgram details

URL: www.hp.com
Help link: www.hp.com/support
Installation folder: C:\Program Files\HP\
Uninstaller: C:\Program Files\HP\Digital Imaging\ExtCapUninstall\hpzscr01.exe -datfile hpqhsc01.dat -forcereboot

How do I remove HP Customer Participation Program?

You can uninstall HP Customer Participation Program from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Customer Participation Program 13.0, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Customer Participation Program.

Uninstall it 70%
Keep it 30%
PC installation base

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 85.90%
Windows 10 6.59%
Windows Vista 4.64%
Windows XP 2.87%
Which OS releases does it run on?
Windows 7 Home Premium 55.46%
Windows 7 Ultimate 14.82%
Windows 7 Professional 12.78%
Windows 10 Home 4.39%
Windows Vista Home Premiu... 3.72%
Microsoft Windows XP 2.83%

Distribution by countryGeography

54.71% of installs come from the United States
Which countries install it?
  United States 54.71%
  Germany 8.12%
  United Kingdom 3.77%
  France 3.43%
  Brazil 3.29%
  Canada 2.96%
  Italy 2.79%
  Israel 1.74%
  Spain 1.68%
  Netherlands 1.54%
  Belgium 1.13%
  Australia 1.03%
  Austria 0.77%
  Poland 0.71%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 33.63%
Dell 22.77%
Acer 16.78%
Toshiba 8.13%
ASUS 6.42%
Samsung 2.50%
Intel 1.36%
Lenovo 1.28%
Medion 0.91%
American Megatrends 0.69%
Common models
HP Pavilion dv6 Notebook ... 9.53%
HP Pavilion dv7 Notebook ... 8.61%
HP Pavilion g6 Notebook P... 3.78%
HP Pavilion g7 Notebook P... 3.34%
Dell Inspiron 1545 2.63%
HP G62 Notebook PC 2.36%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com

comments1 comment

user comment
user comment
Eleven Coolover a year ago
I "have" to keep this one because I have an HP laptop and this checks for bios & firmware updates. I DID however remove as a startup application, because it doesn't need to launch on start-up or always run in the background.