84,488,480 programs installed

Should I remove HP Active Support Library?

What percent of users and experts removed it?
11% remove it89% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #1,570
United States Rank #930
Reach 0.4317%
Lifespan of installation (until removal)
< 15.03 days
443.41 days >
Average installed length: 232.98 days


VersionDistribution 23.80% 75.99% 0.21%

Other programs by Hewlett-Packard

HP Active Support Library

What is HP Active Support Library?  (from Hewlett-Packard)

This program provides the HP Active Support Library for the supported notebook models and operating systems. The HP Active Support Library is a collection of tools that customers can use to troubleshoot and diagnose issues with their computers. This is a critical update for HP Active Support Library. It includes severa...  Read more


HP Active Support Library is a program developed by Hewlett-Packard. The most used version is, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The programs's main executable is HPHC_Service.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 16.89 MB of memory. The software installer includes 33 files and is usually about 5.77 MB (6,050,606 bytes). In comparison to the total number of users, most PCs are running the OS Windows Vista (SP2) as well as Windows 7 (SP1). While about 74% of users of HP Active Support Library come from the United States, it is also popular in Canada and United Kingdom.

Program detailsProgram details

URL: www.hp.com/support
Help link: www.hp.com
Installation folder: C:\Program Files\Hewlett-Packard\HP Health Check\
Uninstaller: "C:\Program Files\InstallShield Installation Information\{CE7E3BE0-2DD3-4416-A690-F9E4A99A8CFF}\setup.exe" -runfromtemp -l0x0409 -removeonly
Estimated size: 5.77 MB
Language: English (United States)

Program filesFiles installed by HP Active Support Library

Program executable:HPHC_Service.exe
Name:HP Health Check Service
Path:C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Service.exe
HP Health Check is a utility that is designed to alert you to potential conditions on your hard drive, and can suggest fixes, performance enhancements, and updates on a variety of issues. It also provides you with notifications of current...
Additional files:
  • HPAssetSIAssetExt.exe - HP Health Check Extension (HP Health Check Extenstion)
  • HPHC_Scheduler.exe - HP Health Check Scheduler
  • SIAssetExt.exe
  • HPHC_Service.exe - HP Health Check Service
  • Service_Init.exe
  • HPSF_Utils.exe - HP Support Assistant
  • HPHC.exe - HP Health Check
  • UninstallHPActiveSupportLibrary.exe - Uninstallation Utility for HP Active Suport Library
  • UninstallHPTCA.exe - Uninstallation Utility for HP Support Assistant
  • Detection_PostWarrantyAlert.exe - Detection_PostWarrantyAlert
  • HPSACommander.exe - HPSACommander
  • ResetFileTime.exe - ResetFileTime Application
  • Detection_NetworkCheck.exe - Detection_NetworkCheck
  • SystemAgeOneYear.exe - SystemAgeOneYearDetect
  • Detection_CountryCode.exe - Detection_CountryCode
  • OnlineBackupDetection.exe - OnlineBackupDetection
  • WarrantyObjectChecker.exe - WarrantyObjectChecker
  • Detection_PremiumAlert.exe
  • Detection_RecoveryDisc.exe
  • systemAgeDetect.exe
  • HPSACIPDetection4.exe - HPSACIPDetection 4
  • SampleACLMWinForm.exe - SampleACLMWinForm
  • HPSACIPDetection.exe - HPSACIPDetection
  • HPAsset.exe - HP Asset Agent
  • HPSAObjUtil7.exe - HPSAObjUtil7
  • HPHASUtil.exe - HPHASUtil
  • Interop.HelpPane.dll - Assembly imported from type library 'HelpPane'.

Program behaviorsBehaviors exhibited

3 Scheduled Tasks
  • HPHC_Scheduler.exe is scheduled as a task named 'Hewlett-Packard online update program' (runs weekly on Mondays at 10:00).
  • Detection_PostWarrantyAlert.exe is scheduled as a task named 'Warranty Opt-In(Yes)'.
  • Detection_NetworkCheck.exe is scheduled as a task named 'NetworkCheck'.
  • HPHC_Service.exe runs as a service named 'HP Health Check Service' (HP Health Check Service) "HP Health Check Service".
Startup File (All Users Run)
  • HPHC_Scheduler.exe is loaded in the all users (HKLM) registry as a startup file name 'HP Health Check Scheduler' which loads as C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe.
Windows Firewall Allowed Program
  • HPHC_Scheduler.exe is added as a firewall exception for 'C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe'.

Program resource utilizationResource utilization averages

Memory:16.89 MB
21.09 MB average
Total CPU:0.0743024784%
0.031193% average
Kernel CPU:0.04667259%
0.016088% average
User CPU:0.02762988%
0.015104% average
CPU cycles/sec:19,247
8,062,084 average
I/O reads/min:32 Bytes
435.61 KB average

How do I remove HP Active Support Library?

You can uninstall HP Active Support Library from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Active Support Library, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Active Support Library.

Win Vista (SP2) 76%
Win XP 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 11%
Keep it 89%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 83.90%
Windows 7 14.30%
Windows 10 1.69%
Windows XP 0.12%
Which OS releases does it run on?
Windows Vista Home Premiu... 70.88%
Windows 7 Home Premium 12.22%
Windows Vista Home Basic 11.23%
Windows 7 Ultimate 1.67%
Windows Vista Business 1.04%
Windows 10 Home 1.04%

Distribution by countryGeography

73.81% of installs come from the United States
Which countries install it?
  United States 73.81%
  Canada 3.59%
  United Kingdom 3.30%
  France 3.22%
  Germany 2.09%
  Italy 2.00%
  Australia 1.51%
  Netherlands 0.96%
  Spain 0.88%
  Sweden 0.87%
  Belgium 0.73%
  DK 0.51%
  New Zealand 0.40%
  Brazil 0.39%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 99.79%
Dell 0.21%
Common models
Hewlett-Packard Compaq Pr... 12.70%
HP G60 Notebook PC 11.20%
HP Pavilion dv7 Notebook ... 8.86%
HP Pavilion dv6 Notebook ... 7.55%
HP Pavilion dv5 Notebook ... 3.44%
HP Pavilion dv6700 Notebo... 2.66%

About Hewlett-Packard

HP provides products, software solutions and services to consumers, from enterprises to consumers including customers in the government, health and education sectors.
Publisher URL: www.hp.com


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