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Should I remove ConnectGoV5UpdateVer2?

What percent of users and experts removed it?
23% remove it77% keep it
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Remove ConnectGoV5UpdateVer2
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What is ConnectGoV5UpdateVer2?  (from SupportSoft)

ConnectGo is a white labled remote assistance tool from SupportSoft that allows ConnectGo Users to get remote PC support from ConnectGo technicians. This software allows for the the technicians to connect remotely and fix issues. In addition, the software will run in the background of the user's PC and check for and au...  Read more


ConnectGoV5UpdateVer2 is a software program developed by SupportSoft. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 15 files. Relative to the overall usage of users who have this installed on their PCs, most are running Windows Vista (SP2) and Windows XP. While about 87% of users of ConnectGoV5UpdateVer2 come from United Kingdom, it is also popular in the United States.

Program detailsProgram details

URL: www.supportsoft.com
Installation folder: C:\Program Files\TTSmac\
Uninstaller: MsiExec.exe /X{E80BB1C5-0BD7-4FEB-9C98-976BFC808552}
(The Windows Installer is used for the installation, maintenance, and removal.)
Language: English (United States)

Program filesFiles installed by ConnectGoV5UpdateVer2

  • sprtctlsec.dll - SupportSoft End Point Security Control (sprtctlsec Module)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • wificfg.exe - SupportSoft, Inc. wificfg (wificfg)
  • ConnectGo.exe - SupportSoft Container
  • Resume.exe
  • sprtexternal.dll - sprtexternal Module
  • sdcnetcheck.dll - sdcnetcheck Module
  • tgctlpw.dll - tgctlpw Module
  • tgctlsi.dll - tgctlsi Module
  • ssmail.dll - ssmail Module
  • avmanagerunified.dll (by OPSWAT)
  • dpinst.exe (by Microsoft) - Driver Package Installer (DPInst) (Driver Package Installer)
  • fwmanager.dll (by OPSWAT)
  • msvcp60.dll (by Microsoft) - Microsoft (R) Visual C++ (Microsoft (R) C++ Runtime Library)
  • opswatavcommon.dll

Program behaviorsBehaviors exhibited

Scheduled Task
  • dpinst.exe is scheduled as a task with the class '{9D7E6BB6-D452-4E75-96F0-43F9D85FCFCE}' (runs on registration).
2 Windows Firewall Allowed Programs
  • Resume.exe is added as a firewall exception for 'C:\Program Files\Postoffice\agent\bin\bcont_nm.exe'.
  • dpinst.exe is added as a firewall exception for 'C:\Program Files\PC Connectivity Solution\DPInst.exe'.

How do I remove ConnectGoV5UpdateVer2?

Quickly and completely remove ConnectGoV5UpdateVer2 from your computer by downloading Reason's ‘Should I Remove It?’ (click the button below).
Or, you can uninstall ConnectGoV5UpdateVer2 from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ConnectGoV5UpdateVer2, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ConnectGoV5UpdateVer2.

Win Vista (SP2) 64%
Win Vista (SP1) 6%
Uninstall it 23%
Keep it 77%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 75.76%
Windows XP 24.24%
Which OS releases does it run on?
Windows Vista Home Premiu... 57.58%
Microsoft Windows XP 24.24%
Windows Vista Home Basic 15.15%
Windows Vista Ultimate 3.03%

Distribution by countryGeography

86.84% of installs come from United Kingdom
Which countries install it?
  United Kingdom 86.84%
  United States 13.16%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 26.09%
Toshiba 26.09%
Acer 13.04%
Sony 8.70%
Packard Bell 8.70%
Intel 4.35%
Hewlett-Packard 4.35%
American Megatrends 4.35%
ASUS 4.35%
Common models
Dell Inspiron 531 10.71%
VIA KM400-8235 3.57%
TOSHIBA Satellite Pro L30... 3.57%
TOSHIBA Satellite P300 3.57%
TOSHIBA Satellite A200 3.57%
TOSHIBA Satellite A100 3.57%

About (from SupportSoft)

Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com


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