84,488,480 programs installed

Should I remove SupportSoft Agent Controls?

What percent of users and experts removed it?
18% remove it82% keep it
Overall Sentiment
Very good
What do people think about it?
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How common is it?
United States Rank #38,480
Reach 0.0012%


1.02.0006 100.00%

SupportSoft Agent Controls

Remove SupportSoft Agent Controls
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What is SupportSoft Agent Controls?

SupportSoft Agent Controls is an automated support program for SupportSoft products. SupportSoft is a software package for delivering technical support. It is included in multiple products from various vendors. Once installed, ActiveX controls are made available for websites to use.


The main program executable is tgcmd.exe. The software installer includes 11 files and is usually about 4.78 MB (5,015,249 bytes).

Program detailsProgram details

URL: www.SupportSoft.com
Installation folder: C:\Program Files\Support.com\bin\
Uninstaller: MsiExec.exe /I{D0BC2DE7-CA1D-41DA-B096-68695B4AC5C3}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 4.78 MB
Language: English (United States)

Program filesFiles installed by SupportSoft Agent Controls

Program executable:tgcmd.exe
Name:Support.com Scheduler and Command Dispatcher
Path:C:\Program Files\Support.com\bin\tgcmd.exe
Additional files:
  • vnchooks.dll - AT&T Research Labs Cambridge - VNCHooks (VNC hooks DLL for Win32)
  • nptgcmd.dll - Tioga Systems nptgcmd (nptgcmd)
  • sdcnetcheck.dll - sdcnetcheck Module
  • ssctlnwk.dll - ssctlnwk Module
  • tgctlcm.dll - tgctlcm Module
  • tgctlpw.dll - tgctlpw Module
  • tgctlsi.dll - tgctlsi Module
  • tgctlss.dll - tgctlss Module
  • ssrc.dll - ssrc Module
  • tglib.dll - tglib Module

How do I remove SupportSoft Agent Controls?

Quickly and completely remove SupportSoft Agent Controls from your computer by downloading Reason's ‘Should I Remove It?’ (click the button below).
Or, you can uninstall SupportSoft Agent Controls from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program SupportSoft Agent Controls, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove SupportSoft Agent Controls.

Win 7 (SP1) 52%
Win Vista (SP2) 9%
Uninstall it 18%
Keep it 82%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 65.22%
Windows 10 17.39%
Windows XP 8.70%
Windows Vista 8.70%
Which OS releases does it run on?
Windows 7 Home Premium 43.48%
Windows 7 Ultimate 17.39%
Windows 8.1 13.04%
Microsoft Windows XP 8.70%
Windows 10 Home 4.35%
Windows 7 Professional 4.35%

Distribution by countryGeography

73.53% of installs come from the United States
Which countries install it?
  United States 73.53%
  Australia 8.82%
  Canada 8.82%
  KE 2.94%
  KH 2.94%
  PR 2.94%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 33.33%
Dell 23.81%
Toshiba 14.29%
Acer 14.29%
Apple 4.76%
Sony 4.76%
Lenovo 4.76%
Common models
TOSHIBA Satellite Radius ... 4.76%
TOSHIBA Satellite L645 4.76%
TOSHIBA Satellite A665 4.76%
Sony VGN-SR140E 4.76%
Micro-Star MS-7596 4.76%
LENOVO 10149 4.76%

About (from SupportSoft)

Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com


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