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Should I remove ConnectGoV5Update?

What percent of users and experts removed it?
46% remove it54% keep it
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How common is it?
Reach 0.0003%


43 100.00%


Remove ConnectGoV5Update
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What is ConnectGoV5Update?  (from SupportSoft)

ConnectGo is a white labled remote assistance tool from SupportSoft that allows ConnectGo Users to get remote PC support from ConnectGo technicians. This software allows for the the technicians to connect remotely and fix issues. In addition, the software will run in the background of the user's PC and check for and au...  Read more


ConnectGoV5Update is a software program developed by SupportSoft. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 15 files. Relative to the overall usage of users who have this installed on their PCs, most are running Windows Vista (SP2) and Windows XP. While about 50% of users of ConnectGoV5Update come from United Kingdom, it is also popular in the United States.

Program detailsProgram details

URL: www.supportsoft.com
Installation folder: C:\Program Files\TTSmac\
Uninstaller: MsiExec.exe /I{A1521775-175C-4C89-860D-337E6619DF61}
(The Windows Installer is used for the installation, maintenance, and removal.)
Language: English (United States)

Program filesFiles installed by ConnectGoV5Update

  • sprtctlsec.dll - SupportSoft End Point Security Control (sprtctlsec Module)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • wificfg.exe - SupportSoft, Inc. wificfg (wificfg)
  • ConnectGo.exe - SupportSoft Container
  • Resume.exe
  • sprtexternal.dll - sprtexternal Module
  • sdcnetcheck.dll - sdcnetcheck Module
  • tgctlpw.dll - tgctlpw Module
  • tgctlsi.dll - tgctlsi Module
  • ssmail.dll - ssmail Module
  • avmanagerunified.dll (by OPSWAT)
  • dpinst.exe (by Microsoft) - Driver Package Installer (DPInst) (Driver Package Installer)
  • fwmanager.dll (by OPSWAT)
  • msvcp60.dll (by Microsoft) - Microsoft (R) Visual C++ (Microsoft (R) C++ Runtime Library)
  • opswatavcommon.dll

Program behaviorsBehaviors exhibited

Scheduled Task
  • dpinst.exe is scheduled as a task with the class '{9D7E6BB6-D452-4E75-96F0-43F9D85FCFCE}' (runs on registration).
2 Windows Firewall Allowed Programs
  • Resume.exe is added as a firewall exception for 'C:\Program Files\Postoffice\agent\bin\bcont_nm.exe'.
  • dpinst.exe is added as a firewall exception for 'C:\Program Files\PC Connectivity Solution\DPInst.exe'.

How do I remove ConnectGoV5Update?

Quickly and completely remove ConnectGoV5Update from your computer by downloading Reason's ‘Should I Remove It?’ (click the button below).
Or, you can uninstall ConnectGoV5Update from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ConnectGoV5Update, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ConnectGoV5Update.

Win Vista (SP2) 50%
Win Vista 17%
Uninstall it 46%
Keep it 54%
United States

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 66.67%
Windows XP 33.33%
Which OS releases does it run on?
Windows Vista Home Premiu... 60.00%
Microsoft Windows XP 20.00%
Windows Vista Home Basic 20.00%

Distribution by countryGeography

50.00% of installs come from United Kingdom
Which countries install it?
  United Kingdom 50.00%
  United States 50.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 50.00%
Intel 25.00%
Hewlett-Packard 25.00%
Common models
Hewlett-Packard Compaq Pr... 20.00%
eMachines MS-6714 20.00%
Dell Inspiron 530s 20.00%
Dell Inspiron 530 20.00%

About (from SupportSoft)

Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com


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