Should I remove SupportSoft Assisted Service?
What percent of users and experts removed it?
20% remove it80% keep it
What do people think about it?
(click star to rate)
How common is it?
Global Rank #2,120
United States Rank #1,051
Reach 0.3047%
Lifespan of installation (until removal)
< 25.34 days
747.66 days >
Average installed length: 392.84 days
Versions
Version | Distribution |
15 |
100.00% |
|
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SupportSoft Assisted Service
What is SupportSoft Assisted Service? (from SupportSoft)
The SupportSoft toolset benefits large IT helpdesks, telecommunications providers and high tech external support organizations. SupportSoft eService is a collection of powerful tools, such as web collaboration, e-mail, live chat, and phone support interfaces that provide support technicians with multi-channel consisten... Read more
Overview
SupportSoft Assisted Service is a program developed by SupportSoft. It adds a Browser Helper Object (BHO) to Internet Explorer. The main program executable is javaws.exe. The software installer includes 42 files and is usually about 1.91 MB (2,001,408 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows Vista (SP2). While about 85% of users of SupportSoft Assisted Service come from the United States, it is also popular in Canada and Australia.
Program details
URL: www.supportsoft.com
Installation folder: C:\windows\help
Uninstaller: MsiExec.exe /I{5A3F6A80-7913-475E-8B96-477A952CFA43}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.91 MB
Files installed by SupportSoft Assisted Service
Program executable: | javaws.exe |
Name: | Java(TM) Platform SE 8 U121 |
| Java(TM) Web Start Launcher |
Path: | C:\Program Files\java\jre1.8.0_121\bin\javaws.exe |
MD5: | 03fbbfc587f2d6d06b6f085f2e745ec8 |
Additional files:
-
awt.dll (by Oracle) - Java(TM) Platform SE 8 (Java(TM) Platform SE binary)
-
bci.dll (by Oracle)
-
dcpr.dll
-
decora_sse.dll
-
deploy.dll - Java(TM) Platform SE 8 U121 (Java Deployment Library)
-
dt_shmem.dll
-
dt_socket.dll
-
eula.dll - EULA
-
fontmanager.dll
-
fxplugins.dll
-
glass.dll
-
glib-lite.dll
-
gstreamer-lite.dll
-
hprof.dll
-
instrument.dll
-
j2pcsc.dll
-
j2pkcs11.dll
-
jaas_nt.dll
-
jabswitch.exe
-
java.dll
-
java.exe
-
java_crw_demo.dll
-
JavaAccessBridge-32.dll
-
javacpl.exe - Java Control Panel
-
javafx_font.dll
-
javafx_font_t2k.dll
-
javafx_iio.dll
-
java-rmi.exe
-
javaw.exe
-
jawt.dll
-
JAWTAccessBridge-32.dll
-
jdwp.dll
-
jfr.dll
-
jfxmedia.dll
-
jfxwebkit.dll
-
jjs.exe
-
jli.dll
-
jp2iexp.dll
-
jp2launcher.exe - Java(TM) Web Launcher
-
jp2native.dll
-
jp2ssv.dll
Behaviors exhibited
Internet Explorer BHO
- jp2ssv.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'Java(tm) Plug-In 2 SSV Helper' with the class of {DBC80044-A445-435b-BC74-9C25C1C588A9}.
Internet Explorer Extension
- jp2iexp.dll is installed as an Internet Explorer extension using the class {08B0E5C0-4FCB-11CF-AAA5-00401C608501}.
How do I remove SupportSoft Assisted Service?
You can uninstall SupportSoft Assisted Service from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program SupportSoft Assisted Service, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove SupportSoft Assisted Service.
How do I reset my web browser?
If your web browser homepage and search settings have been modfied by SupportSoft Assisted Service you can restore them to their previous default settings.
Microsoft Internet Explorer
- Open Internet Explorer and click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
- The changes will take effect the next time you open IE.
Mozilla Firefox
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
- To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
Google Chrome
- Open Chrome and click the Chrome menu on the browser toolbar.
- Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
- When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
- Restart Google Chrome.
OS VERSIONS
Win 7 (SP1) 47%
Win 7 0%
|
|
USER ACTIONS
![](images/icon_piechart29.png) |
Uninstall it 20%
Keep it 80%
|
|
|
GLOBAL RANK
#2,120
|
Windows
Which Windows OS versions does it run on?
Windows 7 |
48.30% |
|
Windows Vista |
28.96% |
|
Windows 10 |
14.59% |
|
Windows XP |
8.10% |
|
Windows Server 2003 |
0.05% |
|
Which OS releases does it run on? |
Windows 7 Home Premium |
29.74% |
|
Windows Vista Home Premiu... |
24.35% |
|
Windows 7 Professional |
12.79% |
|
Microsoft Windows XP |
8.03% |
|
Windows 7 Ultimate |
4.99% |
|
Windows 10 Home |
4.84% |
|
Geography
85.14% of installs come from the United States
Which countries install it?
United States |
85.14% |
Canada |
4.91% |
Australia |
3.52% |
United Kingdom |
1.95% |
South Africa |
0.57% |
Iran |
0.44% |
New Zealand |
0.33% |
PR |
0.16% |
Brazil |
0.15% |
Mexico |
0.15% |
India |
0.13% |
KE |
0.13% |
Germany |
0.10% |
France |
0.09% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
Dell |
33.76% |
|
Hewlett-Packard |
28.00% |
|
Sony |
10.34% |
|
Toshiba |
9.06% |
|
Acer |
8.01% |
|
GIGABYTE |
3.95% |
|
ASUS |
3.41% |
|
Intel |
2.41% |
|
Lenovo |
1.08% |
|
Common models |
HP Pavilion dv7 Notebook ... |
5.57% |
|
HP Pavilion dv6 Notebook ... |
4.35% |
|
Dell Inspiron 530 |
2.45% |
|
HP G60 Notebook PC |
1.90% |
|
HP Pavilion g7 Notebook P... |
1.90% |
|
Dell Inspiron 1545 |
1.77% |
|
About (from SupportSoft)
Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com