84,384,200 programs installed

Should I remove SupportSoft Assisted Service?

What percent of users and experts removed it?
20% remove it80% keep it
Overall Sentiment
Good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #2,114
United States Rank #1,050
Reach 0.3107%
Lifespan of installation (until removal)
< 25.22 days
744.10 days >
Average installed length: 390.97 days

Versions

VersionDistribution
15 100.00%

SupportSoft Assisted Service

Remove SupportSoft Assisted Service
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What is SupportSoft Assisted Service?  (from SupportSoft)

The SupportSoft toolset benefits large IT helpdesks, telecommunications providers and high tech external support organizations. SupportSoft eService is a collection of powerful tools, such as web collaboration, e-mail, live chat, and phone support interfaces that provide support technicians with multi-channel consisten...  Read more

Overview

SupportSoft Assisted Service is a program developed by SupportSoft. It adds a Browser Helper Object (BHO) to Internet Explorer. The main program executable is javaws.exe. The software installer includes 42 files and is usually about 1.91 MB (2,001,408 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows Vista (SP2). While about 85% of users of SupportSoft Assisted Service come from the United States, it is also popular in Canada and Australia.

Program detailsProgram details

URL: www.supportsoft.com
Installation folder: C:\windows\help
Uninstaller: MsiExec.exe /I{5A3F6A80-7913-475E-8B96-477A952CFA43}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.91 MB

Program filesFiles installed by SupportSoft Assisted Service

Program executable:javaws.exe
Name:Java(TM) Platform SE 8 U121
Java(TM) Web Start Launcher
Path:C:\Program Files\java\jre1.8.0_121\bin\javaws.exe
MD5:03fbbfc587f2d6d06b6f085f2e745ec8
Additional files:
  • awt.dll (by Oracle) - Java(TM) Platform SE 8 (Java(TM) Platform SE binary)
  • bci.dll (by Oracle)
  • dcpr.dll
  • decora_sse.dll
  • deploy.dll - Java(TM) Platform SE 8 U121 (Java Deployment Library)
  • dt_shmem.dll
  • dt_socket.dll
  • eula.dll - EULA
  • fontmanager.dll
  • fxplugins.dll
  • glass.dll
  • glib-lite.dll
  • gstreamer-lite.dll
  • hprof.dll
  • instrument.dll
  • j2pcsc.dll
  • j2pkcs11.dll
  • jaas_nt.dll
  • jabswitch.exe
  • java.dll
  • java.exe
  • java_crw_demo.dll
  • JavaAccessBridge-32.dll
  • javacpl.exe - Java Control Panel
  • javafx_font.dll
  • javafx_font_t2k.dll
  • javafx_iio.dll
  • java-rmi.exe
  • javaw.exe
  • jawt.dll
  • JAWTAccessBridge-32.dll
  • jdwp.dll
  • jfr.dll
  • jfxmedia.dll
  • jfxwebkit.dll
  • jjs.exe
  • jli.dll
  • jp2iexp.dll
  • jp2launcher.exe - Java(TM) Web Launcher
  • jp2native.dll
  • jp2ssv.dll

Program behaviorsBehaviors exhibited

Internet Explorer BHO
  • jp2ssv.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'Java(tm) Plug-In 2 SSV Helper' with the class of {DBC80044-A445-435b-BC74-9C25C1C588A9}.
Internet Explorer Extension
  • jp2iexp.dll is installed as an Internet Explorer extension using the class {08B0E5C0-4FCB-11CF-AAA5-00401C608501}.

How do I remove SupportSoft Assisted Service?

Quickly and completely remove SupportSoft Assisted Service from your computer by downloading Reason's ‘Should I Remove It?’ (click the button below).
Or, you can uninstall SupportSoft Assisted Service from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program SupportSoft Assisted Service, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove SupportSoft Assisted Service.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by SupportSoft Assisted Service you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

OS VERSIONS
Win 7 (SP1) 47%
Win 7 0%
 
USER ACTIONS
Uninstall it 20%
Keep it 80%
 
GLOBAL RANK
#2,114

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 48.30%
Windows Vista 28.96%
Windows 10 14.59%
Windows XP 8.10%
Windows Server 2003 0.05%
Which OS releases does it run on?
Windows 7 Home Premium 29.74%
Windows Vista Home Premiu... 24.35%
Windows 7 Professional 12.79%
Microsoft Windows XP 8.03%
Windows 7 Ultimate 4.99%
Windows 10 Home 4.84%

Distribution by countryGeography

85.14% of installs come from the United States
Which countries install it?
  United States 85.14%
  Canada 4.91%
  Australia 3.52%
  United Kingdom 1.95%
  South Africa 0.57%
  Iran 0.44%
  New Zealand 0.33%
  PR 0.16%
  Brazil 0.15%
  Mexico 0.15%
  India 0.13%
  KE 0.13%
  Germany 0.10%
  France 0.09%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 33.76%
Hewlett-Packard 28.00%
Sony 10.34%
Toshiba 9.06%
Acer 8.01%
GIGABYTE 3.95%
ASUS 3.41%
Intel 2.41%
Lenovo 1.08%
Common models
HP Pavilion dv7 Notebook ... 5.57%
HP Pavilion dv6 Notebook ... 4.35%
Dell Inspiron 530 2.45%
HP G60 Notebook PC 1.90%
HP Pavilion g7 Notebook P... 1.90%
Dell Inspiron 1545 1.77%

About (from SupportSoft)

Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com

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