84,488,480 programs installed

Should I remove Post Office Broadband Assistant?

What percent of users and experts removed it?
24% remove it76% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0006%


1.1.10 100.00%

Post Office Broadband Assistant


Post Office Broadband Assistant is a program developed by SupportSoft. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 100 files and is usually about 13.08 MB (13,712,634 bytes). sprtupdate.dll is the automatic update component of the software designed to download and apply new updates should new versions be released. In comparison to the total number of users, most PCs are running the OS Windows Vista (SP2) as well as Windows 7 (SP1). While about 69% of users of Post Office Broadband Assistant come from United Kingdom, it is also popular in the United States.

Program detailsProgram details

Installation folder: C:\Program Files\postoffice\sscommon\common\snapins\getconnect
Uninstaller: MsiExec.exe /X{63BA5C61-077E-42DD-8EB5-C4A04B636987}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 13.08 MB
Language: English (United States)

Program filesFiles installed by Post Office Broadband Assistant

  • alerts.js
  • bcont.exe - SupportSoft Container
  • bcont_nm.exe
  • cl_alerts.js
  • cl_cu_main.js
  • cl_em_clientui.js
  • cl_go_getonline.js
  • cl_md_decisions.js
  • cl_md_modemdetect.js
  • cl_pageinclude.js
  • cl_pfw_decisions.js
  • cl_pr_script.js
  • cl_st_iprenew.js
  • cl_tr_triggers.js
  • firstrun.js
  • flowapi.js
  • libeay32.dll (by The OpenSSL Project, http://www.openssl.org/) - The OpenSSL Toolkit (OpenSSL Shared Library)
  • pluginlicense.js
  • sa_home.js
  • sdcidle.dll - SupportSoft (Idle DLL)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • smapi.js
  • smapi_helper.js
  • smapi_util.js
  • smapi_wrapper.js
  • sprtcmd.exe - SupportSoft sprtcmd
  • sprtevent.dll - SupportSoft sprtevent
  • sprtfod.dll - SupportSoft sprtfod (sprtfod)
  • sprthelper.exe - sprthelper Module
  • sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • ss_buttons.js
  • ss_config.js
  • ss_container.js
  • ss_contenttree.js
  • ss_creds.js
  • ss_databag.js
  • ss_databag_wrapper.js
  • ss_dna.js
  • ss_dynamicform.js
  • ss_event_wrapper.js
  • ss_flowapi_client_bridge.js
  • ss_fw.js
  • ss_gc_decisions.js
  • ss_gc_util.js
  • ss_history.js
  • ss_inet.js
  • ss_localize.js
  • ss_lockdown.js
  • ss_log.js
  • ss_mrq_host.js
  • ss_netcheck.js
  • ss_network.js
  • ss_nics.js
  • ss_pageinclude.js

Program behaviorsBehaviors exhibited

Scheduled Task
  • bcont.exe is scheduled as a task with the class '{F68CD36B-F828-48D6-B68A-382C44B41CC0}' (runs on registration).
  • sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (ddoctorv2)' (sprtsvc_ddoctorv2) "SupportSoft Sprocket Service".
Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'KPN' which loads as "C:\Program Files\KPN\bin\sprtcmd.exe" /P KPN.
3 Windows Firewall Allowed Programs
  • sprtsvc.exe is added as a firewall exception for 'C:\Program Files\Postoffice\bin\sprtsvc.exe'.
  • bcont_nm.exe is added as a firewall exception for 'C:\Program Files\Postoffice\agent\bin\bcont_nm.exe'.
  • bcont.exe is added as a firewall exception for 'C:\Program Files\Postoffice\agent\bin\bcont.exe'.

How do I remove Post Office Broadband Assistant?

You can uninstall Post Office Broadband Assistant from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Post Office Broadband Assistant, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Post Office Broadband Assistant.

Win Vista (SP2) 27%
Win XP 18%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 24%
Keep it 76%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 27.27%
Windows 7 27.27%
Windows 10 27.27%
Windows XP 18.18%
Which OS releases does it run on?
Windows Vista Home Premiu... 27.27%
Microsoft Windows XP 18.18%
Windows 7 Home Premium 18.18%
Windows 8.1 Pro with Medi... 18.18%
Windows 10 Home 9.09%
Windows 7 Professional 9.09%

Distribution by countryGeography

68.75% of installs come from United Kingdom
Which countries install it?
  United Kingdom 68.75%
  United States 31.25%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Acer 28.57%
Toshiba 28.57%
American Megatrends 14.29%
Medion 14.29%
Lenovo 14.29%
Common models
TOSHIBA Satellite L40 12.50%
TOSHIBA Satellite C660 12.50%
MEDIONPC MS-7366 12.50%
LENOVO 102453G 12.50%
AOpen MX46U2-CN 12.50%
Acer Aspire 5830T 12.50%

About (from SupportSoft)

Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com


user comment
No one has commented yet. Help others learn more about this software, share your comments.