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Should I remove Belgacom Genius?

What percent of users and experts removed it?
24% remove it76% keep it
Overall Sentiment
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How common is it?
Global Rank #41,805
Reach 0.0022%


VersionDistribution 52.27% 40.91%
2.1 4.55%
2.0 2.27%

Belgacom Genius

What is Belgacom Genius?  (from SupportSoft)

Belgacom Genius is a white labled remote assistance tool from SupportSoft that allows Belgacom Users to get remote PC support from Belgacom technicians. This software allows for the the technicians to connect remotely and fix issues including Internet connectivity, email, wireless network issues and more. In addition, ...  Read more


Belgacom Genius is a program developed by SupportSoft. The most used version is, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 102 files and is usually about 654.5 KB (670,208 bytes). sprtupdate.dll is the automatic update component of the software designed to download and apply new updates should new versions be released. In comparison to the total number of users, most PCs are running the OS Windows Vista (SP2) as well as Windows XP. While about 76% of users of Belgacom Genius come from Belgium, it is also popular in the United States and Netherlands.

Program detailsProgram details

URL: www.supportsoft.com
Installation folder: C:\Program Files\belgacom\agentui\skins\genius\images
Uninstaller: MsiExec.exe /X{FDE9FC7A-BF6D-4347-850D-05A16E6FEE17}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 654.5 KB
Language: English (United States)

Program filesFiles installed by Belgacom Genius

  • sdcidle.dll - SupportSoft (Idle DLL)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • sprtcmd.exe - SupportSoft sprtcmd
  • sprtevent.dll - SupportSoft sprtevent
  • sprtfod.dll - SupportSoft sprtfod (sprtfod)
  • sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • tgshell.exe - SupportSoft Software Protection Shell
  • togglekeylock.exe
  • wificfg.exe - SupportSoft, Inc. wificfg (wificfg)
  • bcont.exe - SupportSoft Container
  • bcont_nm.exe
  • cont.exe - Cont Module
  • dialogwaiter.exe - SupportSoft, Inc. dialogwaiter (dialogwaiter)
  • libeay32.dll - SSL Module based on 0.9.8b (SSL Module)
  • PhilipsModemUF.exe
  • sprthelper.exe - sprthelper Module
  • sprtrunsa.exe - SupportSoft, Inc. sprtrunsa (SupportSoft SupportAction Running Utility)
  • sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
  • ssClearCache.exe
  • ssctlsma.dll - ssctlsma Module
  • ssleay32.dll
  • tgfix.exe - SupportSoft Software Repair Shell
  • tgsrvc.exe - SupportSoft Repair Service

Program behaviorsBehaviors exhibited

  • sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (sonera)' (sprtsvc_sonera) "SupportSoft Sprocket Service".
Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'Belgacom' which loads as "C:\Program Files\Belgacom\bin\sprtcmd.exe" /P Belgacom.
Windows Firewall Allowed Program
  • wificfg.exe is added as a firewall exception for 'C:\Program Files\O2\bin\wificfg.exe'.

How do I remove Belgacom Genius?

You can uninstall Belgacom Genius from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Belgacom Genius, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Belgacom Genius.

Win Vista (SP2) 41%
Win XP 2%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 24%
Keep it 76%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 47.73%
Windows XP 38.64%
Windows 7 13.64%
Which OS releases does it run on?
Windows Vista Home Premiu... 45.45%
Microsoft Windows XP 38.64%
Windows 7 Home Premium 11.36%
Windows Vista Business 2.27%
Windows 7 Professional 2.27%

Distribution by countryGeography

75.51% of installs come from Belgium
Which countries install it?
  Belgium 75.51%
  United States 14.29%
  Netherlands 10.20%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 24.32%
Dell 13.51%
Medion 13.51%
Acer 10.81%
Packard Bell 8.11%
American Megatrends 5.41%
Intel 5.41%
Sahara 5.41%
Lenovo 2.70%
ASUS 2.70%
Common models
Packard Bell BV PACKARD B... 2.63%
Packard Bell BV EasyNote_... 2.63%
Packard Bell BV EasyNote ... 2.63%
MEDIONPC WIM 2040 2.63%
HP-Pavilion RS897AA-B14 m... 2.63%
HP Pavilion dv5 Notebook ... 2.63%

About (from SupportSoft)

Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com


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