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Should I remove O2 Broadband Assistant?

What percent of users and experts removed it?
24% remove it76% keep it
Overall Sentiment
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How common is it?
Global Rank #37,461
Reach 0.0029%


1.1.35 45.61%
1.1.24 47.37%
1.1.16 7.02%

O2 Broadband Assistant

What is O2 Broadband Assistant?  (from SupportSoft)

The O2 Home Broadband Assistant helps you keep your O2 Home Broadband connection working. The software installs automatically on your computer when you use the O2 Home Broadband setup CD. After that it runs every time you turn on your computer. You'll find it in your system tray (the small group of icons in the botto...  Read more


O2 Broadband Assistant is a program developed by SupportSoft. The most used version is 1.1.24, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 22 files and is usually about 1.24 MB (1,303,552 bytes). sprtupdate.dll is the automatic update component of the software designed to download and apply new updates should new versions be released. In comparison to the total number of users, most PCs are running the OS Windows Vista (SP2) as well as Windows 7 (SP1). While about 84% of users of O2 Broadband Assistant come from United Kingdom, it is also popular in the United States and Japan.

Program detailsProgram details

URL: www.supportsoft.com
Installation folder: C:\Program Files\o2\sscommon\common\skins\o2\images
Uninstaller: MsiExec.exe /X{4507868A-A9CD-4ECC-BD54-0EAB6EE81D42}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.24 MB
Language: English (United States)

Program filesFiles installed by O2 Broadband Assistant

  • bcont.exe - O2 Broadband
  • bcont_nm.exe - SupportSoft Container
  • libeay32.dll - SSL Module based on 0.9.8b (SSL Module)
  • sdcidle.dll - SupportSoft (Idle DLL)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • sprtcmd.exe - SupportSoft sprtcmd
  • sprtevent.dll - SupportSoft sprtevent
  • sprtfod.dll - SupportSoft sprtfod (sprtfod)
  • sprthelper.exe - sprthelper Module
  • sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • ssclearcache.exe
  • ssleay32.dll
  • tgshell.exe - SupportSoft Software Protection Shell
  • wificfg.exe - SupportSoft, Inc. wificfg (wificfg)

Program behaviorsBehaviors exhibited

  • sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (ddoctorv2)' (sprtsvc_ddoctorv2) "SupportSoft Sprocket Service".
Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'O2' which loads as "C:\Program Files\O2\bin\sprtcmd.exe" /P O2.
4 Windows Firewall Allowed Programs
  • sprtsvc.exe is added as a firewall exception for 'C:\Program Files\Postoffice\bin\sprtsvc.exe'.
  • wificfg.exe is added as a firewall exception for 'C:\Program Files\O2\bin\wificfg.exe'.
  • bcont_nm.exe is added as a firewall exception for 'C:\Program Files\O2\agent\bin\bcont_nm.exe'.
  • bcont.exe is added as a firewall exception for 'C:\Program Files\O2\agent\bin\bcont.exe'.

How do I remove O2 Broadband Assistant?

You can uninstall O2 Broadband Assistant from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program O2 Broadband Assistant, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove O2 Broadband Assistant.

Win Vista (SP2) 47%
Win Vista (SP1) 2%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 24%
Keep it 76%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 49.12%
Windows 7 33.33%
Windows XP 14.04%
Windows 10 3.51%
Which OS releases does it run on?
Windows Vista Home Premiu... 43.86%
Windows 7 Home Premium 31.58%
Microsoft Windows XP 14.04%
Windows Vista Home Basic 5.26%
Windows 10 Home 3.51%
Windows 7 Ultimate 1.75%

Distribution by countryGeography

83.87% of installs come from United Kingdom
Which countries install it?
  United Kingdom 83.87%
  United States 11.29%
  Japan 1.61%
  Canada 1.61%
  Great Britain 1.61%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 24.44%
Acer 20.00%
Toshiba 17.78%
Hewlett-Packard 11.11%
American Megatrends 8.89%
Medion 4.44%
Intel 4.44%
Gateway 2.22%
Samsung 2.22%
Sahara 2.22%
Packard Bell 2.22%
Common models
Dell Inspiron 530 4.35%
TOSHIBA Satellite U300 2.17%
TOSHIBA Satellite Pro L30... 2.17%
TOSHIBA Satellite Pro A30... 2.17%
TOSHIBA Satellite P200 2.17%
TOSHIBA Satellite L500D 2.17%

About (from SupportSoft)

Computers are much smarter than we give them credit for.
Publisher URL: www.supportsoft.com


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