84,488,480 programs installed

Should I remove Alienware Customer Connect?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #14,849
United States Rank #8,551
Reach 0.0189%


VersionDistribution 7.51% 0.27% 28.95% 5.63% 6.97% 32.44% 10.46% 2.95% 4.83%

Other programs by Dell

Alienware Customer Connect


Alienware Customer Connect is a program developed by Dell. The most used version is, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 16 files and is usually about 5.27 MB (5,524,781 bytes). A majority of the PCs this is running on, most OS versions are Windows 10. While about 81% of users of Alienware Customer Connect come from the United States, it is also popular in Australia and Canada.

Program detailsProgram details

Help link: dell.com/support
Installation folder: C:\Program Files\Dell Customer Connect\
Uninstaller: MsiExec.exe /I{2A07BB79-284C-4C61-B8D5-4E146FAC91FB}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 5.27 MB
Language: English (United States)

Program filesFiles installed by Alienware Customer Connect

  • OTBSurveyTrayApp.exe - OTBSurveyTrayApp
  • DCCService.exe - DCC Service (DCCService)
  • DCCTrayApp.exe - DCC TrayApp (DCCTrayApp)
  • OTBSurvey.exe - OTBSurvey
  • Telerik.Windows.Controls.dll (by Telerik AD) - Telerik UI for WPF (Telerik.Windows.Controls)
  • log4net.dll (by The Apache Software Foundation) - log4net (log4net for .NET Framework 1.0)

Program behaviorsBehaviors exhibited

2 Services
  • DCCService.exe runs as a service named 'Alienware Customer Connect' (Dell Customer Connect) "Presents Feedback to Dell".
  • OTBSurvey.exe runs as a service named 'Alienware Customer Connect Service' (Dell Customer Connect) "Presents Feedback to Dell".

How do I remove Alienware Customer Connect?

You can uninstall Alienware Customer Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Alienware Customer Connect, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Alienware Customer Connect.

Windows Service? Yes
(Installs a service)
Uninstall it 7%
Keep it 93%

Distribution by countryGeography

80.90% of installs come from the United States
Which countries install it?
  United States 80.90%
  Australia 3.13%
  Canada 3.13%
  United Kingdom 2.08%
  Italy 1.74%
  Germany 1.22%
  France 1.04%
  Netherlands 1.04%
  Singapore 0.69%
  Brazil 0.69%
  Spain 0.69%
  Switzerland 0.52%
  Hong Kong 0.35%
  Vietnam 0.35%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Alienware 97.59%
Dell 2.14%
Toshiba 0.27%
Common models
Alienware Alienware 17 R3 21.20%
Alienware Alienware 15 R2 15.49%
Alienware Alienware Area-... 9.24%
Alienware Alienware 17 R4 8.70%
Alienware Alienware X51 R... 8.42%
Alienware Alienware Auror... 7.07%

About Dell

Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com


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