82,399,351 programs installed

Should I remove Dell Customer Connect?

What percent of users and experts removed it?
6% remove it94% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #1,904
United States Rank #1,064
Reach 0.4059%
Installation trends (last 30 days)
Uninstallation trends (last 30 days)
Lifespan of installation (until removal)
< 3.15 days
92.84 days >
Average installed length: 48.78 days


VersionDistribution 39.85% 8.00% 50.10% 2.05%

Other programs by Dell

Dell Customer Connect


Dell Customer Connect is a software program developed by Dell. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 9 files and is usually about 5.27 MB (5,524,781 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 8 and Windows 8.1. While about 75% of users of Dell Customer Connect come from the United States, it is also popular in Canada and Brazil.

Program detailsProgram details

Help link: dell.com/support
Installation folder: C:\Program Files\Dell Customer Connect\
Uninstaller: MsiExec.exe /I{2A07BB79-284C-4C61-B8D5-4E146FAC91FB}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 5.27 MB
Language: English (United States)

Program filesFiles installed by Dell Customer Connect

  • OTBSurveyTrayApp.exe - OTBSurveyTrayApp
  • DCCService.exe - DCC Service (DCCService)
  • DCCTrayApp.exe - DCC TrayApp (DCCTrayApp)
  • OTBSurvey.exe - OTBSurvey
  • log4net.dll (by The Apache Software Foundation) - log4net (log4net for .NET Framework 1.0)

Program behaviorsBehaviors exhibited

2 Services
  • DCCService.exe runs as a service named 'Dell Customer Connect' (Dell Customer Connect) "Presents Feedback to Dell".
  • OTBSurvey.exe runs as a service named 'Alienware Customer Connect Service' (Dell Customer Connect) "Presents Feedback to Dell".

How do I remove Dell Customer Connect?

Quickly and completely remove Dell Customer Connect from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Dell Customer Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Dell Customer Connect, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Dell Customer Connect.

Windows Service? Yes
(Installs a service)
Uninstall it 6%
Keep it 94%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 8 99.79%
Windows 8.1 0.21%
Which OS releases does it run on?
Windows 10 Home 45.44%
Windows 8.1 33.32%
Windows 8.1 Single Langua... 6.02%
Windows 10 Pro 5.21%
Windows 10 Home Single La... 4.07%
Windows 8.1 Pro 2.60%

Distribution by countryGeography

74.99% of installs come from the United States
Which countries install it?
  United States 74.99%
  Canada 4.32%
  Brazil 3.61%
  United Kingdom 2.96%
  India 1.53%
  Australia 1.20%
  France 0.86%
  Germany 0.80%
  Italy 0.77%
  Mexico 0.67%
  Netherlands 0.61%
  Israel 0.43%
  Belgium 0.34%
  Austria 0.29%

About Dell

Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com


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