Dell Customer Connect
Overview
Dell Customer Connect is a software program developed by Dell. The most common release is 1.3.28.0, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The primary executable is named DCCService.exe. The setup package generally installs about 16 files and is usually about 5.27 MB (5,524,781 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 8.1. While about 80% of users of Dell Customer Connect come from the United States, it is also popular in Canada and United Kingdom.
Program details
Help link: dell.com/support
Installation folder: C:\Program Files\Dell Customer Connect\
Uninstaller: MsiExec.exe /I{2A07BB79-284C-4C61-B8D5-4E146FAC91FB}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 5.27 MB
Language: English (United States)
Files installed by Dell Customer Connect
| Program executable: | DCCService.exe |
| Name: | DCC Service |
| DCCService |
| Path: | C:\Program Files\Dell Customer Connect\DCCService.exe |
| MD5: | ce9d7389c6277d1dfd1fb5aa5c749e13 |
Additional files:
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OTBSurveyTrayApp.exe - OTBSurveyTrayApp
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DCCService.exe - DCC Service (DCCService)
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DCCTrayApp.exe - DCC TrayApp (DCCTrayApp)
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OTBSurvey.exe - OTBSurvey
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Telerik.Windows.Controls.dll (by Telerik AD) - Telerik UI for WPF (Telerik.Windows.Controls)
-
log4net.dll (by The Apache Software Foundation) - log4net (log4net for .NET Framework 1.0)
Behaviors exhibited
2 Services
- DCCService.exe runs as a service named 'Dell Customer Connect' (Dell Customer Connect) "Presents Feedback to Dell".
- OTBSurvey.exe runs as a service named 'Alienware Customer Connect Service' (Dell Customer Connect) "Presents Feedback to Dell".
How do I remove Dell Customer Connect?
You can uninstall Dell Customer Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Dell Customer Connect, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Dell Customer Connect.
OS VERSIONS
Win 10 100%
Win 7 (SP1) 0%
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HOW IT RUNS
Windows Service? Yes
(Installs a service)
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USER ACTIONS
 |
Uninstall it 6%
Keep it 94%
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Windows
Which Windows OS versions does it run on?
| Windows 10 |
99.99% |
|
| Windows XP |
0.01% |
|
| Windows 7 |
0.01% |
|
Which OS releases does it run on? |
| Windows 10 Home |
63.67% |
|
| Windows 8.1 |
16.48% |
|
| Windows 10 Pro |
6.68% |
|
| Windows 10 Home Single La... |
6.51% |
|
| Windows 8.1 Single Langua... |
3.39% |
|
| Windows 8.1 Pro |
1.32% |
|
Geography
80.31% of installs come from the United States
Which countries install it?
| United States |
80.31% |
| Canada |
2.92% |
| United Kingdom |
2.68% |
| Brazil |
2.42% |
| Italy |
1.17% |
| France |
0.94% |
| Australia |
0.94% |
| India |
0.93% |
| Germany |
0.88% |
| Netherlands |
0.58% |
| Mexico |
0.47% |
| Spain |
0.42% |
| Singapore |
0.39% |
| Poland |
0.31% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
99.92% |
|
| Intel |
0.08% |
|
Common models |
| Dell Inspiron 3847 |
6.93% |
|
| Dell Inspiron 5558 |
5.15% |
|
| Dell XPS 8700 |
4.15% |
|
| Dell Inspiron 5559 |
3.44% |
|
| Dell Inspiron 3542 |
3.44% |
|
| Dell Inspiron 3521 |
3.11% |
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About Dell
Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com