84,488,480 programs installed

Should I remove Dell Customer Connect?

What percent of users and experts removed it?
6% remove it94% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #944
United States Rank #447
Reach 0.7308%
(Not enough data to show 30 day installation trends)
Uninstallation trends (last 30 days)
Lifespan of installation (until removal)
< 7.29 days
215.13 days >
Average installed length: 113.03 days


VersionDistribution 5.92% 0.21% 16.63% 10.52% 0.01% 1.90% 32.21% 7.27% 24.13% 1.22%

Other programs by Dell

Dell Customer Connect


Dell Customer Connect is a software program developed by Dell. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The primary executable is named DCCService.exe. The setup package generally installs about 16 files and is usually about 5.27 MB (5,524,781 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 8.1. While about 80% of users of Dell Customer Connect come from the United States, it is also popular in Canada and United Kingdom.

Program detailsProgram details

Help link: dell.com/support
Installation folder: C:\Program Files\Dell Customer Connect\
Uninstaller: MsiExec.exe /I{2A07BB79-284C-4C61-B8D5-4E146FAC91FB}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 5.27 MB
Language: English (United States)

Program filesFiles installed by Dell Customer Connect

Program executable:DCCService.exe
Name:DCC Service
Path:C:\Program Files\Dell Customer Connect\DCCService.exe
Additional files:
  • OTBSurveyTrayApp.exe - OTBSurveyTrayApp
  • DCCService.exe - DCC Service (DCCService)
  • DCCTrayApp.exe - DCC TrayApp (DCCTrayApp)
  • OTBSurvey.exe - OTBSurvey
  • Telerik.Windows.Controls.dll (by Telerik AD) - Telerik UI for WPF (Telerik.Windows.Controls)
  • log4net.dll (by The Apache Software Foundation) - log4net (log4net for .NET Framework 1.0)

Program behaviorsBehaviors exhibited

2 Services
  • DCCService.exe runs as a service named 'Dell Customer Connect' (Dell Customer Connect) "Presents Feedback to Dell".
  • OTBSurvey.exe runs as a service named 'Alienware Customer Connect Service' (Dell Customer Connect) "Presents Feedback to Dell".

How do I remove Dell Customer Connect?

You can uninstall Dell Customer Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Dell Customer Connect, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Dell Customer Connect.

Win 10 100%
Win 7 (SP1) 0%
Windows Service? Yes
(Installs a service)
Uninstall it 6%
Keep it 94%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 99.99%
Windows XP 0.01%
Windows 7 0.01%
Which OS releases does it run on?
Windows 10 Home 63.67%
Windows 8.1 16.48%
Windows 10 Pro 6.68%
Windows 10 Home Single La... 6.51%
Windows 8.1 Single Langua... 3.39%
Windows 8.1 Pro 1.32%

Distribution by countryGeography

80.31% of installs come from the United States
Which countries install it?
  United States 80.31%
  Canada 2.92%
  United Kingdom 2.68%
  Brazil 2.42%
  Italy 1.17%
  France 0.94%
  Australia 0.94%
  India 0.93%
  Germany 0.88%
  Netherlands 0.58%
  Mexico 0.47%
  Spain 0.42%
  Singapore 0.39%
  Poland 0.31%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 99.92%
Intel 0.08%
Common models
Dell Inspiron 3847 6.93%
Dell Inspiron 5558 5.15%
Dell XPS 8700 4.15%
Dell Inspiron 5559 3.44%
Dell Inspiron 3542 3.44%
Dell Inspiron 3521 3.11%

About Dell

Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com


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