Dell SupportAssistAgent
Overview
Dell SupportAssistAgent is a software program developed by Dell. The most common release is 1.1.0.47, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The setup package generally installs about 78 files and is usually about 17.98 MB (18,855,841 bytes). The installed file DellSystemDetect.Drivers.Updates.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 7 (SP1). While about 77% of users of Dell SupportAssistAgent come from the United States, it is also popular in United Kingdom and Canada.
Program details
URL: www.Dell.com
Help link: dell.com/supportassistgroup
Installation folder: C:\Program Files\Dell\SupportAssistAgent\
Uninstaller: MsiExec.exe /X{287348C8-8B47-4C36-AF28-441A3B7D8722}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 17.98 MB
Language: English (United States)
Files installed by Dell SupportAssistAgent
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DellSystemDetect.Drivers.Scan.dll - Dell System Detect Drivers Scan
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ESupportSupportAssistLauncher.dll - SupportAssistBootStrapper
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WebServiceInfrastructure.dll - WebServiceInfrastructure
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DiagnosticDataProvider.dll - DiagnosticDataProvider
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ESupportAssistLauncher.exe - ESupportAssistLauncher
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DellDataVaultProvider.dll - DellDataVaultProvider
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SystemDetailsProvider.dll - SystemDetailsProvider
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CustomInstallActions.exe - CustomInstallActions
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PhoneHomeServer.dll - PhoneHomeServerEDell
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PhoneHomeServerEDell.dll
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ApplicationSettings.dll - ApplicationSettings
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DellSystemDetect.Core.dll - Dell System Detect (Dell System Detect Core)
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DellSystemDetect.DownloadManager.dll - Dell Download Manager
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DellSystemDetect.Drivers.dll - Dell System Detect Drivers by Scan
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DellSystemDetect.Drivers.Models.dll - Dell System Detect Drivers Scan Model
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DellSystemDetect.Drivers.Scan.ValidateScan.dll - Dell System Detect Drivers Scan ValidateScan
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DellSystemDetect.Drivers.Updates.dll - Dell System Detect Drivers Updates
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DellSystemDetect.ISOManager.dll - ISOManager
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DellSystemDetect.Localization.dll - Dell System Detect Localization Library
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DellSystemDetect.OSInformation.dll - Determines the OS information
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UnityConfiguration.dll - UnityConfiguration
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AutoUpgradeHelper.dll - AutoUpgradeHelper
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FileDialogHelper.exe - FileIDialogHelper
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SupportAssistCore.dll - SupportAssistCore
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HeartBeatService.dll - HeartBeatService
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TechDirectServer.dll - TechDirectServer
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CommonUtilities.dll - CommonUtilities
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DataAccessLayer.dll - DataAccessLayer
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DDV.exe - Dell Data Vault (Dell Data Vault Installation)
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DownloadManager.dll - DownloadManager
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PhoneHomeServerNative.dll - PhoneHomeServer
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SupportAssistUI.dll - SupportAssistUI
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SupportAssistUI.resources.dll
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PolicyManager.dll - PolicyManager
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SupportAssist.exe - SupportAssist
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Bootstrapper.dll - Bootstrapper
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Notification.dll - Notification
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DomainModel.dll - DomainModel
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AutoUpdate.dll - AutoUpdate
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ChatServer.dll - ChatServer
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FileUpload.dll - FileUpload
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Repository.dll - Repository
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WcfService.dll - WcfService
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AccessMsi.dll - AccessMsi
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MyAccount.dll - MyAccount
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SupportAssistAgent.exe - Service
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Logger.dll - Logger
Behaviors exhibited
Scheduled Task
- SupportAssist.exe is scheduled as a task named 'Dell SupportAssistAgent AutoUpdate' (runs weekly on Fridays at 8:59 PM).
Service
- SupportAssistAgent.exe runs as a service named 'Dell SupportAssist Agent' (SupportAssistAgent) "Dell SupportAssist Agent actively monitors the system and allows for remediation when an issue arise.".
How do I remove Dell SupportAssistAgent?
You can uninstall Dell SupportAssistAgent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Dell SupportAssistAgent, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Dell SupportAssistAgent.
OS VERSIONS
Win 10 78%
Win Vista 0%
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HOW IT RUNS
Windows Service? Yes
(Installs a service)
|
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USER ACTIONS
 |
Uninstall it 23%
Keep it 77%
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Windows
Which Windows OS versions does it run on?
| Windows 10 |
77.61% |
|
| Windows 7 |
21.02% |
|
| Windows Vista |
1.20% |
|
| Windows XP |
0.18% |
|
Which OS releases does it run on? |
| Windows 10 Home |
38.93% |
|
| Windows 8.1 |
19.15% |
|
| Windows 7 Home Premium |
13.37% |
|
| Windows 10 Pro |
7.89% |
|
| Windows 7 Professional |
5.67% |
|
| Windows 10 Home Single La... |
3.92% |
|
Geography
77.33% of installs come from the United States
Which countries install it?
| United States |
77.33% |
| United Kingdom |
3.57% |
| Canada |
2.84% |
| Brazil |
2.13% |
| Germany |
1.84% |
| France |
1.37% |
| Italy |
1.20% |
| Australia |
1.00% |
| India |
0.89% |
| Netherlands |
0.80% |
| Mexico |
0.47% |
| Spain |
0.45% |
| Singapore |
0.37% |
| South Africa |
0.33% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
94.41% |
|
| Alienware |
5.40% |
|
| Intel |
0.10% |
|
| Hewlett-Packard |
0.05% |
|
| Acer |
0.04% |
|
Common models |
| Dell Inspiron 3847 |
7.58% |
|
| Dell XPS 8700 |
4.57% |
|
| Dell Inspiron 3521 |
4.52% |
|
| Dell Inspiron 3542 |
4.00% |
|
| Dell Inspiron 5558 |
2.31% |
|
| Dell Inspiron 660 |
2.19% |
|
About Dell
Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com