84,488,480 programs installed

Should I remove Dell Tech Concierge?

What percent of users and experts removed it?
18% remove it82% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #13,174
United States Rank #6,091
Reach 0.0234%
Lifespan of installation (until removal)
< 25.65 days
549.56 days >
Average installed length: 288.75 days


VersionDistribution 4.77% 0.22% 12.80% 0.43% 6.07% 2.60% 31.89% 11.06% 5.86% 3.25% 1.08% 9.76% 0.87% 7.38% 0.87% 1.08%

Other programs by Dell

Dell Tech Concierge

What is Dell Tech Concierge?  (from Dell)

The Dell Tech Concierge team is committed to a higher level of personalized service for you, your family or your business with our newest service, Dell Tech Concierge. Dell Tech Concierge has some great features including one-on-one chat service, support for almost every PC brand, 24-7 proactive maintenance and protect...  Read more


Dell Tech Concierge is a program developed by Dell. The most used version is, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 31 files and is usually about 36.4 MB (38,166,978 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 100% of users of Dell Tech Concierge come from the United States, it is also popular in United Kingdom and Canada.

Program detailsProgram details

URL: www.dell.com
Installation folder: C:\Program Files\Dell\Tech Concierge\
Uninstaller: C:\Program Files\Dell\Tech Concierge\cutil.exe -u
Estimated size: 36.4 MB

Program filesFiles installed by Dell Tech Concierge

  • srtct.exe - Dell Tech Concierge Desk - Application initiator
  • intfr.exe - Dell Tech Concierge Desk-Interface Application (Dell Tech Concierge Desk - Interface)
  • downloader.exe - Dell Tech Concierge - Download Manager (Dell Tech Concierge - Download Manager Setup)
  • DTCAppcLauncher.exe - Dell Tech Concierge Desk Application (Dell Tech Concierge Desk - Application Launcher)
  • inst.exe - Dell Tech Concierge (Dell Tech Concierge Setup)
  • MessageBox.exe - MessageBox (Dell Tech Concierge - Toast Message)
  • trig000.dll - trig000 (Dell Tech Concierge)
  • cutil.exe - cutil (Dell Tech Concierge - Client restart program)
  • rerun.exe - rerun
  • capp.exe - capp (Dell Tech Concierge - CApp program)
  • cust.exe - Cust (Dell Tech Concierge - Engine)
  • node.dll - Node (Dell Tech Concierge - Node communication)
  • srvc.exe - srvc (Dell Tech Concierge - NT service)
  • trig.dll - Dell Tech Concierge - Windows Hook DLL
  • libeay32.dll (by The OpenSSL Project, http://www.openssl.org/) - The OpenSSL Toolkit (OpenSSL Shared Library)
  • ssleay32.dll (by The OpenSSL Project, http://www.openssl.org/)
  • provwrap.exe (by HandsFree Networks) - Client Executable
  • block.exe
  • dmidecode.exe

Program behaviorsBehaviors exhibited

2 Scheduled Tasks
  • cutil.exe is scheduled as a task with the class '{85B02AFC-CC2C-41C8-A0E3-3116EB277C10}' (runs on registration).
  • intfr.exe is scheduled as a task with the class '{91FE5A2D-6991-49B0-AD4C-C84D42E38B83}' (runs on registration).
2 Services
  • srvc.exe runs as a service named 'Dell Tech Concierge' (Dell Tech Concierge).
  • DTCAppcLauncher.exe runs as a service named 'DTC Application Launcher' (DTCSVC).
Startup File (All Users Run)
  • capp.exe is loaded in the all users (HKLM) registry as a startup file name 'DellCApp' which loads as C:\Program Files\Dell\Tech Concierge\capp.exe -l.
8 Windows Firewall Allowed Programs
  • srvc.exe is added as a firewall exception for 'C:\Program Files\Dell\Tech Concierge\srvc.exe'.
  • srtct.exe is added as a firewall exception for 'C:\Program Files\Dell\Tech Concierge\srtct.exe'.
  • rerun.exe is added as a firewall exception for 'C:\Program Files\Dell\Tech Concierge\rerun.exe'.
  • intfr.exe is added as a firewall exception for 'C:\Program Files\Dell\Tech Concierge\intfr.exe'.
  • dmidecode.exe is added as a firewall exception for 'C:\Program Files\Dell\Tech Concierge\dmidecode.exe'.
  • cutil.exe is added as a firewall exception for 'C:\Program Files\Dell\Tech Concierge\cutil.exe'.
  • Plus 2 more

How do I remove Dell Tech Concierge?

You can uninstall Dell Tech Concierge from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Dell Tech Concierge, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Dell Tech Concierge.

Win 7 (SP1) 64%
Win 8.1 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 18%
Keep it 82%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 64.86%
Windows 10 26.68%
Windows Vista 6.51%
Windows XP 1.95%
Which OS releases does it run on?
Windows 7 Home Premium 52.17%
Windows 10 Home 11.52%
Windows 7 Professional 7.83%
Windows 8.1 7.61%
Windows Vista Home Premiu... 5.22%
Windows 7 Ultimate 4.78%

Distribution by countryGeography

99.63% of installs come from the United States
Which countries install it?
  United States 99.63%
  United Kingdom 0.12%
  Canada 0.12%
  Spain 0.12%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 98.23%
Alienware 0.88%
Toshiba 0.22%
Sahara 0.22%
Hewlett-Packard 0.22%
Acer 0.22%
Common models
Dell Dell System Inspir... 4.71%
Dell XPS 8300 4.47%
Dell Inspiron 620 4.00%
Dell XPS 8500 3.76%
Dell Studio XPS 8100 2.82%
Dell Inspiron 560 2.82%

About Dell

Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com

comments4 comments

user comment
user comment
Bonnieover a year ago
In the last 2 weeks, 2 different Dell Techs have uninstalled Dell Tech Concierge and reinstalled. The icon with the bell appears on my desktop and taskbar each time it is installed. Within a matter of minutes the icon changes and when I click on it I get the following message. "the item 'intfr.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Should this shortcut be removed along with the program? In another article, Dell says sometimes the uninstall program doesn't remove all parts.
user comment
Chrisover a year ago
I rate Dell Concierge Service as a cut above all the rest in the business. However the software I will not allow on either of my dell computers 7 or 8. It is unnecessary and causes problems. The Dell # for around the clock assistance is all you need. The software is just one extra item that can give your computer indigestion when added to existing programs.
user comment
C1over a year ago
Found it to be using over 50% of CPU on an older Windows Vista laptop circa 2006
user comment
HANS VRover a year ago
Since installed it now takes 8 minutes for my home page to come up.Why?