84,488,480 programs installed

Should I remove NortonLive EasySupport?

What percent of users and experts removed it?
27% remove it73% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #34,744
United States Rank #18,932
Reach 0.0035%


VersionDistribution 16.18% 1.47% 14.71% 32.35% 7.35% 23.53% 2.94% 1.47%

Other programs by Support.com

NortonLive EasySupport


NortonLive EasySupport is a software program developed by Support.com. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named esService.exe. The setup package generally installs about 7 files and is usually about 16.94 MB (17,761,334 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows Vista (SP2). While about 97% of users of NortonLive EasySupport come from the United States, it is also popular in Canada and Netherlands.

Program detailsProgram details

URL: www.support.com
Installation folder: C:\Program Files\nortonlive easysupport
Uninstaller: C:\Program Files\NortonLive EasySupport\uninst.exe
Estimated size: 16.94 MB

Program filesFiles installed by NortonLive EasySupport

Program executable:esService.exe
EasySupport Service
Path:C:\Program Files\nortonlive easysupport\esService.exe
Additional files:
  • ssagent.exe - support.com Client Tools (support.com Client Tools application)
  • sslogupload.exe - sslogupload Application
  • escont.exe - EasySupport (Support.com EasySupport)
  • esService.exe - EasySupport Service
  • uninst.exe

Program behaviorsBehaviors exhibited

Scheduled Task
  • escont.exe is scheduled as a task with the class '{E74D494B-38A2-4833-BE62-848A32CB1D02}' (runs on registration).
  • esService.exe runs as a service named 'AOL EasySupport' (AOL EasySupport).

How do I remove NortonLive EasySupport?

You can uninstall NortonLive EasySupport from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program NortonLive EasySupport, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove NortonLive EasySupport.

Win 7 (SP1) 59%
Win 7 4%
Windows Service? Yes
(Installs a service)
Uninstall it 27%
Keep it 73%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 63.24%
Windows Vista 17.65%
Windows 10 10.29%
Windows XP 8.82%
Which OS releases does it run on?
Windows 7 Home Premium 58.82%
Windows Vista Home Premiu... 16.18%
Microsoft Windows XP 8.82%
Windows 8.1 5.88%
Windows 7 Ultimate 2.94%
Windows 10 Home 2.94%

Distribution by countryGeography

96.64% of installs come from the United States
Which countries install it?
  United States 96.64%
  Canada 2.52%
  Netherlands 0.84%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 51.61%
Dell 27.42%
Toshiba 12.90%
Lenovo 3.23%
Acer 1.61%
Gateway 1.61%
Sony 1.61%
Common models
Hewlett-Packard s5730f 3.08%
Dell Inspiron 546 3.08%
Hewlett-Packard CQ5700F 3.08%
HP-Pavilion BK290AA-ABA s... 3.08%
TOSHIBA Satellite P770 1.54%
TOSHIBA Satellite P205 1.54%

About Support.com

Publisher URL: www.support.com


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