84,488,480 programs installed

Should I remove ARO 2013?

What percent of users and experts removed it?
62% remove it38% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #7,483
United States Rank #4,417
Reach 0.0560%
Lifespan of installation (until removal)
< 33.53 days
989.24 days >
Average installed length: 519.77 days


8.0 100.00%

Other programs by Support.com

ARO 2013

What is ARO 2013?  (from Support.com)

ARO scans your PC for unnecessary registry and junk files, and runs a baseline security scan to ensure your antivirus, antispyware, and firewall are configured properly. ARO 2013 also verifies that updates for key PC components, such as your Windows operating system, Adobe, Java and other commonly used applications are...  Read more


ARO 2013 is a program developed by Support.com. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The main program executable is aro.exe. A vast majority of those who have this installed end up removing it just after a couple weeks. The software installer includes 16 files and is usually about 17.07 MB (17,894,257 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 79% of users of ARO 2013 come from the United States, it is also popular in United Kingdom and Canada.
  • Automatically starts with Windows
ARO 2013 has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.

Program detailsProgram details

URL: go.support.com?linkid=101306
Help link: go.support.com?linkid=101308
Installation folder: C:\Program Files\ARO 2013\
Uninstaller: "C:\Program Files\ARO 2013\unins000.exe"
Estimated size: 17.07 MB

Program filesFiles installed by ARO 2013

Program executable:aro.exe
Name:ARO 2013
Path:C:\Program Files\aro 2013\aro.exe
Additional files:
  • ARO2013_tbt.exe - ARO 2013
  • CleanSchedule.exe
  • soref.dll - SammSoft Referrer Utility
  • AROSS.dll
  • CheckForV4.dll

Program behaviorsBehaviors exhibited

Scheduled Task
  • ARO.exe is scheduled as a task with the class '{777D3B12-80AC-44D1-A2F0-7EA909AFD1F4}' (runs on registration).
Startup File (User Run)
  • ARO.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'AROReminder' and executes as C:\Program Files\ARO 2013\aro.exe -rem.

How do I remove ARO 2013?

You can uninstall ARO 2013 from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ARO 2013, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ARO 2013.
  4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.

Win 7 (SP1) 63%
Win 7 0%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 62%
Keep it 38%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 65.85%
Windows 10 13.77%
Windows Vista 13.04%
Windows XP 7.25%
Windows Server 2003 0.09%
Which OS releases does it run on?
Windows 7 Home Premium 45.51%
Windows Vista Home Premiu... 9.80%
Windows 7 Professional 9.71%
Windows 7 Ultimate 9.25%
Microsoft Windows XP 7.05%
Windows 8.1 3.57%

Distribution by countryGeography

78.99% of installs come from the United States
Which countries install it?
  United States 78.99%
  United Kingdom 2.22%
  Canada 2.16%
  Israel 1.54%
  Australia 1.42%
  Germany 1.05%
  DK 0.74%
  Netherlands 0.62%
  Belgium 0.55%
  Italy 0.55%
  Iran 0.49%
  Sweden 0.49%
  Thailand 0.49%
  India 0.43%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 33.02%
Dell 28.74%
Acer 14.57%
Toshiba 10.03%
ASUS 5.21%
Lenovo 1.87%
Intel 1.60%
American Megatrends 0.67%
Common models
HP Pavilion dv7 Notebook ... 5.67%
HP Pavilion dv6 Notebook ... 4.78%
HP Pavilion g6 Notebook P... 4.18%
HP 2000 Notebook PC 3.88%
HP Pavilion g7 Notebook P... 2.69%
Dell Inspiron 560 2.39%

About Support.com

Publisher URL: www.support.com

comments1 comment

user comment
user comment
[email protected]over a year ago
This program piggybacked in on a Windows/Microsoft update and has taken out my Entire security and firewalls. It will not let me uninstall. Plus it has put in a trojan horse and another Rootkit.Oaccess on my registery key. Be careful of this program.