84,488,480 programs installed

Should I remove Advanced Tech Support ATS Connect?

What percent of users and experts removed it?
23% remove it77% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #21,856
United States Rank #11,599
Reach 0.0092%
Lifespan of installation (until removal)
< 20.05 days
271.46 days >
Average installed length: 142.63 days


VersionDistribution 40.88% 11.05% 22.10% 0.55% 25.41%

Other programs by Support.com

Advanced Tech Support ATS Connect


Advanced Tech Support ATS Connect is a software program developed by Support.com. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The setup package generally installs about 7 files and is usually about 7.95 MB (8,337,294 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 7 (SP1). While about 93% of users of Advanced Tech Support ATS Connect come from the United States, it is also popular in United Kingdom and Canada.

Program detailsProgram details

URL: www.support.com
Installation folder: C:\Program Files\advanced tech support ats connect
Uninstaller: C:\Program Files\Advanced Tech Support ATS Connect\uninst.exe
Estimated size: 7.95 MB

Program filesFiles installed by Advanced Tech Support ATS Connect

  • ssagent.exe - support.com Client Tools (support.com Client Tools application)
  • sslogupload.exe - sslogupload Application
  • escont.exe - EasySupport (Support.com EasySupport)
  • esService.exe - EasySupport Service
  • uninst.exe

Program behaviorsBehaviors exhibited

Scheduled Task
  • escont.exe is scheduled as a task with the class '{F41E6194-EAD0-44A4-8177-DC1006B223A1}' (runs on registration).
  • esService.exe runs as a service named 'EasyTech EasySupport' (EasyTech EasySupport).

How do I remove Advanced Tech Support ATS Connect?

You can uninstall Advanced Tech Support ATS Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Advanced Tech Support ATS Connect, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Advanced Tech Support ATS Connect.

Win 10 49%
Win XP 1%
Windows Service? Yes
(Installs a service)
Uninstall it 23%
Keep it 77%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 49.17%
Windows 7 41.99%
Windows Vista 8.29%
Windows XP 0.55%
Which OS releases does it run on?
Windows 10 Home 31.28%
Windows 7 Home Premium 28.49%
Windows 8.1 12.29%
Windows 7 Professional 9.50%
Windows Vista Home Premiu... 6.15%
Windows 10 Pro 3.91%

Distribution by countryGeography

92.69% of installs come from the United States
Which countries install it?
  United States 92.69%
  United Kingdom 3.65%
  Canada 2.33%
  Australia 1.00%
  UA 0.33%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 40.67%
Dell 28.67%
Toshiba 12.00%
Acer 11.33%
Lenovo 2.00%
Intel 1.33%
Sony 0.67%
ASUS 0.67%
Common models
HP Pavilion dv6 Notebook ... 3.13%
HP Pavilion g7 Notebook P... 3.13%
Dell Inspiron 1545 2.34%
Dell Inspiron 660 2.34%
TOSHIBA Satellite L775D 2.34%
HP Pavilion dv7 Notebook ... 2.34%

About Support.com

Publisher URL: www.support.com


user comment
No one has commented yet. Help others learn more about this software, share your comments.