84,488,480 programs installed

Should I remove Dell Support Center Software de asistencia?

What percent of users and experts removed it?
12% remove it88% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #23,320
United States Rank #46,388
Reach 0.0081%


2.5.09100 73.58%
2.5.08318 0.63%
2.2.09085 14.47%
2.2.08335 4.40%
2.2.08267 1.89%
2.2.08100 5.03%

Other programs by Dell

Dell Support Center Software de asistencia

What is Dell Support Center Software de asistencia?

Dell Support Center is a control panel for system tools and diagnostics. It contains extensive help sections for online tools, warranty information, Dell technical support links and Dell customer support channels. Access all system controls like Device Manager, Network Connections, etc. from a single location.

About  (from Dell)

Dell Support Center is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. On Alienware systems, Dell Support Center is known as AlienAutopsy.


The most common release is 2.5.09100, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The setup package generally installs about 133 files and is usually about 1.26 MB (1,318,912 bytes). The installed file sprtupdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered.

Program detailsProgram details

URL: www.dell.com
Installation folder: C:\Program Files\Dell Support Center\
Uninstaller: MsiExec.exe /X{E3BFEE55-39E2-4BE0-B966-89FE583822C1}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.26 MB
Language: Spanish (Spain)

Program filesFiles installed by Dell Support Center Software de asistencia

  • info.exe - info
  • bcont.exe (by SupportSoft) - Dell PC Checkup
  • bcont_nm.exe (by SupportSoft)
  • libeay32.dll - SSL Module based on 0.9.8b (SSL Module)
  • sdcidle.dll - SupportSoft (Idle DLL)
  • sprtcmd.exe - Dell Support Center Updates
  • sprtevent.dll - SupportSoft sprtevent
  • sprtfod.dll - SupportSoft sprtfod (sprtfod)
  • sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtmessage.dll - SupportSoft SupportMessage Sprocket (sprtmessage Dynamic Link Library)
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • ssleay32.dll
  • SupportSoft.Agent.Sprocket.dll
  • SupportSoft.Agent.Sprocket.SupportMessage.dll
  • tgshell.exe - SupportSoft Software Protection Shell
  • wificfg.exe - SupportSoft, Inc. wificfg (wificfg)
  • dscstart.exe
  • applauncher.exe
  • Asapi.dll
  • Ata.dll
  • Audio.dll
  • Battery.dll
  • CommandLine.dll
  • Common.dll
  • Dapi5.dll
  • DataStore.dll
  • Drive.dll
  • Engine.dll
  • Enumerator.dll
  • colladadom.dll
  • dsc.exe - Dell Support Center
  • Http.dll

Program behaviorsBehaviors exhibited

Scheduled Task
  • dsc.exe is scheduled as a task with the class '{A8681846-02AE-4796-9D05-47533620DEC9}' (runs on registration).
  • sprtsvc.exe runs as a service named 'sprtsvc_dellsupportcenter' (sprtsvc_dellsupportcenter) "SupportSoft Sprocket Service".
2 Startup Files (User Run)
  • dsc.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'Desktop Software' and executes as "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden.
  • sprtcmd.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'DellSupportCenter' and executes as "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter.
Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name '%PROVIDERID%' which loads as C:\Program Files\Dell Support Center\bin\sprtcmd.exe /P %PROVIDERID%.

Program resource utilizationResource utilization averages

Memory:10.41 MB
21.09 MB average
Total CPU:0.0034051156%
0.031193% average
Kernel CPU:0.00196092%
0.016088% average
User CPU:0.00144419%
0.015104% average
Memory:6.03 MB
Total CPU:0.0008929427%
Kernel CPU:0.00055701%
User CPU:0.00033593%
CPU cycles/sec:44,912
I/O reads/min:125 Bytes
I/O writes/min:103 Bytes

How do I remove Dell Support Center Software de asistencia?

You can uninstall Dell Support Center Software de asistencia from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Dell Support Center (Software de asistencia), click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Dell Support Center Software de asistencia.

Win 7 (SP1) 62%
Win Vista (SP1) 1%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 12%
Keep it 88%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 77.99%
Windows Vista 10.69%
Windows 10 7.55%
Windows XP 3.77%
Which OS releases does it run on?
Windows 7 Home Premium 37.58%
Windows 7 Home Basic 23.57%
Windows 7 Ultimate 8.28%
Windows 7 Starter 7.01%
Windows Vista Home Basic 5.73%
Windows 10 Home 4.46%

Distribution by countryGeography

24.69% of installs come from Mexico
Which countries install it?
  Mexico 24.69%
  Spain 20.99%
  Argentina 18.52%
  Colombia 12.35%
  United States 9.88%
  Honduras 2.47%
  El Salvador 2.47%
  Chile 1.85%
  Ecuador 1.85%
  Dominican Republic 1.23%
  Peru 1.23%
  Slovenia 0.62%
  France 0.62%
  Costa Rica 0.62%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 97.44%
Acer 1.28%
Lenovo 0.64%
ASUS 0.64%
Common models
Dell Inspiron 1545 17.31%
Dell Inspiron 1440 7.05%
Dell Inspiron 1110 7.05%
Dell Inspiron N4010 4.49%
Dell Studio 1558 4.49%
Dell Inspiron N5010 4.49%

About Dell

Dell manufactures, sells and supports computers and related products and services.
Publisher URL: www.dell.com


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