Software Support
What is Software Support?
Software Support is a LogMeIn (white-label) branded support and remote access utility of LogMeIn Rescue that uses a proprietary remote desktop protocol over transmitted via SSL that provides support technichians to connect to the remote desktop. The software it typically used to provide custom PC support to remotely view, diagnose and fix an end users computer.
Overview
The most common release is 7.4.515, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 16 files and is usually about 7.25 MB (7,600,861 bytes).
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.25 MB
Files installed by Software Support
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CallingCard.exe - LogMeIn Rescue Calling Card
-
ra64app.exe - LogMeIn Rescue GUI Launcher
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rescue.dll - LogMeIn Rescue Calling Card DLL
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rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
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rahook9x.dll
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rarcc.dll - LogMeIn Rescue RARCC DLL
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RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
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Unattended.exe
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unlock.dll
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unlock64.dll
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCardskunb65' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\kunb65\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '226_10354972239988' which loads as "C:\users\user\appdata\Local\LOGMEI~1\LMIR0001.tmp_r.bat".
Startup File (All Users Run)
- CallingCard.exe is loaded in the all users (HKLM) registry as a startup file name 'Allin1Convert Search Scope Monitor' which loads as "C:\Program Files2\ALLIN1~2\bar\1.bin\8hsrchmn.exe" /m=2 /w /h.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.
How do I remove Software Support?
You can uninstall Software Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Software Support, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Software Support.
OS VERSIONS
Win 7 (SP1) 51%
Win XP 1%
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HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
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USER ACTIONS
 |
Uninstall it 45%
Keep it 55%
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Windows
Which Windows OS versions does it run on?
| Windows 7 |
51.19% |
|
| Windows 10 |
34.52% |
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| Windows Vista |
13.10% |
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| Windows XP |
1.19% |
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Which OS releases does it run on? |
| Windows 7 Home Premium |
42.86% |
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| Windows 8.1 |
14.29% |
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| Windows Vista Home Premiu... |
9.52% |
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| Windows 10 Home |
8.33% |
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| Windows 7 Professional |
7.14% |
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| Windows 8 |
5.95% |
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Geography
81.10% of installs come from the United States
Which countries install it?
| United States |
81.10% |
| Germany |
6.30% |
| Canada |
6.30% |
| Australia |
4.72% |
| France |
0.79% |
| United Kingdom |
0.79% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
22.95% |
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| Acer |
18.03% |
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| Hewlett-Packard |
18.03% |
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| Toshiba |
11.48% |
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| Lenovo |
11.48% |
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| ASUS |
6.56% |
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| Medion |
4.92% |
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| Intel |
3.28% |
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| MSI |
1.64% |
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| Gateway |
1.64% |
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Common models |
| Dell Studio 1535 |
3.85% |
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| LENOVO 80E3 |
3.85% |
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| TOSHIBA Satellite C55-A |
3.85% |
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| HP 2000 Notebook PC |
2.56% |
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| Dell OptiPlex 380 |
2.56% |
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| ASUSTeK UX31E |
1.28% |
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About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com