84,488,480 programs installed

Should I remove CTS PC HELPDESK?

What percent of users and experts removed it?
44% remove it56% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #25,268
United States Rank #13,696
Reach 0.0068%


7.11.760 0.74%
7.8.658 4.44%
7.7.581 14.07%
7.4.515 65.93%
7.0.454 14.81%

Other programs by LogMeIn



This is a white-labeled LogMeIn branded support and remote access utility of LogMeIn Rescue that uses a proprietary remote desktop protocol over transmitted via SSL that provides support technichians to connect to the remote desktop. The software it typically used to provide custom PC support to remotely view, diagnose and fix an end users computer.


The most common release is 7.4.515, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The primary executable is named CallingCard.exe. The setup package generally installs about 17 files and is usually about 7.63 MB (8,004,424 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.63 MB

Program filesFiles installed by CTS PC HELPDESK

Program executable:CallingCard.exe
Name:LogMeIn Rescue Calling Card
Path:C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe
Additional files:
  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - LogMeIn Rescue Calling Card DLL
  • LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook.dll
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
  • Unattended.exe
  • unlock.dll
  • unlock64.dll
  • LMI_RescueRC.exe

Program behaviorsBehaviors exhibited

  • CallingCard.exe runs as a service named 'LogMeIn Rescue (9fc79639-9d9f-9f78-b2a3-7ae4164c4486)' (LMIRescue_9fc79639-9d9f-9f78-b2a3-7ae4164c4486).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCardseost6i' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\eost6i\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '226_10354972239988' which loads as "C:\users\user\appdata\Local\LOGMEI~1\LMIR0001.tmp_r.bat".
Startup File (All Users Run)
  • CallingCard.exe is loaded in the all users (HKLM) registry as a startup file name 'Allin1Convert Search Scope Monitor' which loads as "C:\Program Files2\ALLIN1~2\bar\1.bin\8hsrchmn.exe" /m=2 /w /h.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

How do I remove CTS PC HELPDESK?

You can uninstall CTS PC HELPDESK from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program CTS PC HELPDESK, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove CTS PC HELPDESK.

Win 10 52%
Win XP 1%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 44%
Keep it 56%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 52.59%
Windows 7 42.22%
Windows Vista 4.44%
Windows XP 0.74%
Which OS releases does it run on?
Windows 7 Home Premium 33.83%
Windows 8.1 23.31%
Windows 10 Home 21.05%
Windows 7 Professional 6.02%
Windows 10 Pro 5.26%
Windows Vista Home Premiu... 3.76%

Distribution by countryGeography

92.89% of installs come from the United States
Which countries install it?
  United States 92.89%
  United Kingdom 3.11%
  Australia 1.78%
  Canada 1.33%
  Hong Kong 0.44%
  France 0.44%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 38.18%
Hewlett-Packard 27.27%
Acer 12.73%
Toshiba 10.00%
ASUS 3.64%
Lenovo 3.64%
Intel 1.82%
Samsung 0.91%
Common models
Dell Inspiron 3847 6.14%
Dell Inspiron 660 2.63%
Acer Aspire X3995 1.75%
ASUSTeK CM1745 1.75%
Dell Dell DXP061 1.75%
Dell Inspiron 1545 1.75%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com


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