Remote Assistance
What is Remote Assistance?
Remote Assistance is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows support technichians to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.
About (from LogMeIn)
LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center. The online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online custo... Read more
Overview
The most common release is 7.0.454, with over 98% of all installations currently using this version. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 16 files and is usually about 9.01 MB (9,442,489 bytes).
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{51B45305-3996-490B-BE32-6F9800CD43C5}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 9.01 MB
Files installed by Remote Assistance
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CallingCard.exe - LogMeIn Rescue Calling Card
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ra64app.exe - LogMeIn Rescue GUI Launcher
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rescue.dll - LogMeIn Rescue Calling Card DLL
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LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
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rahook.dll
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rahook9x.dll
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rarcc.dll - LogMeIn Rescue RARCC DLL
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Unattended.exe
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unlock.dll
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unlock64.dll
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RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (f67d4077-d214-5193-94a9-e62a95a64953)' (LMIRescue_f67d4077-d214-5193-94a9-e62a95a64953).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCardskunb65' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\kunb65\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.
How do I remove Remote Assistance?
You can uninstall Remote Assistance from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Remote Assistance, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Remote Assistance.
OS VERSIONS
Win 10 59%
Win 7 2%
|
|
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
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USER ACTIONS
 |
Uninstall it 46%
Keep it 54%
|
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Windows
Which Windows OS versions does it run on?
| Windows 10 |
59.32% |
|
| Windows 7 |
40.68% |
|
Which OS releases does it run on? |
| Windows 7 Professional |
37.29% |
|
| Windows 10 Pro |
23.73% |
|
| Windows 8.1 Pro |
13.56% |
|
| Windows 8 Pro |
10.17% |
|
| Windows 10 Home |
5.08% |
|
| Windows 8 |
3.39% |
|
Geography
31.51% of installs come from the United States
Which countries install it?
| United States |
31.51% |
| United Kingdom |
26.03% |
| Australia |
19.18% |
| New Zealand |
13.70% |
| BB |
6.85% |
| Canada |
2.74% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Lenovo |
45.83% |
|
| Hewlett-Packard |
22.92% |
|
| ASUS |
16.67% |
|
| Acer |
8.33% |
|
| GIGABYTE |
6.25% |
|
Common models |
| LENOVO 20C60041UK |
8.93% |
|
| Acer TM8473T |
3.57% |
|
| ASUS All Series |
3.57% |
|
| Gigabyte Z68MX-UD2H-B3 |
3.57% |
|
| HP EliteBook Folio 1040 G... |
3.57% |
|
| ASUSTeK P55VA |
3.57% |
|
About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com