Should I remove Remtek Systems LTD Online Assistance?

Lifespan of installation (until removal)

Versions

Version	Distribution
6.3.374	82.35%
6.2.340	17.65%

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from LogMeIn, Inc.

Remove Remtek Systems LTD Online Assistance by ...

Remtek Systems LTD Online Assistance is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows Connect to SupportMart to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.

The most common release is 6.3.374, with over 98% of all installations currently using this version. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. Many users end up uninstalling this after less than a month of it being installed. The setup package generally installs about 8 files and is usually about 6.62 MB (6,945,950 bytes).

URL: www.logmein.com

Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\

Uninstaller: MsiExec.exe /I{51B45305-3996-490B-BE32-6F9800CD43C5}

Estimated size: 6.62 MB

1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
• Windows Vista/7/8/10: Click Uninstall a Program.
• Windows XP: Click Add or Remove Programs.
2. When you find the program Remtek Systems LTD Online Assistance, click it, and then do one of the following:
• Windows Vista/7/8/10: Click Uninstall.
• Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
3. Follow the prompts. A progress bar shows you how long it will take to remove Remtek Systems LTD Online Assistance.

OS VERSIONS Win 10 59% Win 7 (SP1) 41%

WHEN IT STARTS Auto-starting? Yes (Found in the run registry)

USER ACTIONS Uninstall it 65% Keep it 35%

Which Windows OS versions does it run on?

United Kingdom	75.00%
United States	25.00%

What PC manufacturers (OEMs) have it installed?

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.

Publisher URL: www.logmein.com

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