84,488,480 programs installed

Should I remove NetScaler Gateway Plug-in?

What percent of users and experts removed it?
4% remove it96% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #26,023
United States Rank #21,856
Reach 0.0064%
Lifespan of installation (until removal)
< 3.08 days
90.76 days >
Average installed length: 47.69 days


VersionDistribution 0.79% 0.79% 1.57% 1.57% 0.79% 0.79% 0.79% 0.79% 0.79% 1.57% 0.79% 0.79% 1.57% 3.94% 0.79% 4.72% 0.79% 0.79% 1.57% 0.79% 5.51% 3.15% 8.66% 0.79% 3.15% 0.79% 0.79% 1.57% 2.36% 3.15% 5.51% 0.79% 22.83% 3.94% 7.87% 2.36%

Other programs by Citrix Systems

NetScaler Gateway Plug-in


NetScaler Gateway Plug-in is a software program developed by Citrix Systems. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 17 files and is usually about 6.58 MB (6,897,509 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 53% of users of NetScaler Gateway Plug-in come from the United States, it is also popular in Germany and Italy.

Program detailsProgram details

URL: www.citrix.com
Help link: support.citrix.com
Installation folder: C:\Program Files\Citrix\Secure Access Client\
Uninstaller: MsiExec.exe /X{218875B0-56C8-429E-93F6-F93B7DFB23F3}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 6.58 MB

Program filesFiles installed by NetScaler Gateway Plug-in

  • nsnp.dll - NetScaler Gateway Plugin Network Provider
  • nsinst.dll - Citrix Access Gateway installer
  • nsClientCollect.exe - Citrix Access Gateway Client (Citrix Access Gateway Client Log Collector)
  • nsauto.exe - NetScaler Gateway Plug-in (NetScaler Gateway Auto Login Helper)
  • nsload.exe
  • nsload_ui_de.dll
  • nsload_ui_es.dll
  • nsload_ui_fr.dll
  • nsload_ui_ja.dll
  • nsverctl.exe - NetScaler Gateway Plug-in Service
  • nswcc.exe - nswcc Application
  • nscltapi.dll - NetScaler Gateway API
  • npagee.dll - NetScaler Gateway
  • npagee64.dll
  • nsepa.exe - NetScaler Gateway EPA Server
  • ctxva51.sys - Citrix (Citrix Secure Access Driver)

Program behaviorsBehaviors exhibited

2 Mozilla Plugins
  • npagee64.dll is loaded into Mozilla Firefox under the product name 'NetScaler Gateway Endpoint Analysis for 64-bit Windows' with a plugin key of '@Citrix.com/npagee64,version=' for all users of the PC.
  • npagee.dll is loaded into Mozilla Firefox under the product name 'NetScaler Gateway Endpoint Analysis for 64-bit Windows' with a plugin key of '@Citrix.com/npagee,version=' for all users of the PC.
  • nsverctl.exe runs as a service named 'Citrix NetScaler Gateway Service' (nsverctl) "Citrix NetScaler Gateway Service".
Windows Firewall Allowed Program
  • nsepa.exe is added as a firewall exception for 'C:\Program Files\Citrix\Secure Access Client\nsepa.exe'.

How do I remove NetScaler Gateway Plug-in?

You can uninstall NetScaler Gateway Plug-in from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program NetScaler Gateway Plug-in, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove NetScaler Gateway Plug-in.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by NetScaler Gateway Plug-in you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win 7 (SP1) 51%
Win 7 1%
Windows Service? Yes
(Installs a service)
Uninstall it 4%
Keep it 96%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 51.97%
Windows 10 46.46%
Windows Vista 1.57%
Which OS releases does it run on?
Windows 7 Enterprise 28.57%
Windows 10 Pro 16.67%
Windows 10 Home 15.87%
Windows 7 Professional 11.90%
Windows 7 Home Premium 7.94%
Windows 8.1 3.97%

Distribution by countryGeography

53.42% of installs come from the United States
Which countries install it?
  United States 53.42%
  Germany 13.66%
  Italy 5.59%
  Netherlands 3.73%
  Sweden 3.11%
  India 2.48%
  South Africa 2.48%
  Canada 1.86%
  France 1.86%
  United Kingdom 1.86%
  Singapore 1.86%
  Spain 1.24%
  Egypt 1.24%
  Australia 0.62%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 30.00%
Dell 27.78%
Lenovo 13.33%
ASUS 6.67%
Acer 5.56%
Medion 4.44%
Toshiba 3.33%
MSI 2.22%
Sony 1.11%
Apple 1.11%
Common models
HP EliteBook Folio 9470m 5.26%
HP EliteBook 8570w 2.63%
HP EliteBook 820 G1 2.63%
HP ProBook 640 G1 2.63%
Dell Precision M2800 1.75%
HP EliteBook 8470p 1.75%

About Citrix Systems

Citrix Systems provides server and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open source products.
Publisher URL: www.citrix.com


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