GoToAssist Customer 1.6.0.461
What is GoToAssist Customer?
GoToAssist is a cloud-based service that enables the user to access and control remote computers and other Internet-connected devices in order to deliver technical support. Simultaneous sessions allows user to work on up to eight remote computers at the same time. Remote control lets user use mouse and keyboard to control a remote machine. Two-way screen sharing lets user view client’s screen and also show user’s own screen for training purposes.
About (from Citrix Systems)
GoToAssist enables you to provide fast and easy live remote support with a solution designed to meet your specific business needs. Compare our remote support, service desk and IT monitoring solutions and see which works best for you and your organization.
Overview
It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The main program executable is g2ax_comm_customer.exe. The software installer includes 16 files and is usually about 11.01 MB (11,545,440 bytes).
Program details
URL: www.gotoassist.com
Help link: support.gotoassist.com
Installation folder: C:\Program Files\citrix\gotoassist remote support customer\461
Uninstaller: "C:\Program Files\Citrix\GoToAssist Remote Support Customer\461\g2ax_uninstaller_customer.exe" /uninstall "/ResourceDll g2ax_customer_resource_win32_x
Estimated size: 11.01 MB
Files installed by GoToAssist Customer 1.6.0.461
| Program executable: | g2ax_comm_customer.exe |
| Name: | GoToAssist |
| Signed by: | Citrix Online |
| Path: | C:\Program Files\citrix\gotoassist remote support customer\461\g2ax_comm_customer.exe |
| MD5: | 6235dd072caf90f1d81ac5d09c9ece51 |
Additional files:
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g2ax_credential_provider.dll - resources
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g2ax_credential_provider64.dll
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g2ax_combined_customer.dll - GoToAssist
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g2ax_host.exe
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g2ax_processfactory.exe
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g2ax_uninstaller_customer.exe
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g2ax_winlogon.dll
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g2ax_winlogonx64.dll
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rootcert.dll
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uninshlp.dll - Citrix Online Self Delete Helper
Behaviors exhibited
Service
- g2ax_comm_customer.exe runs as a service named 'GoToAssist Remote Support Customer' (GoToAssist Remote Support Customer) "Citrix GoToAssist Customer provides remote help to this PC.".
How do I remove GoToAssist Customer?
You can uninstall GoToAssist Customer from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program GoToAssist Customer 1.6.0.461, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove GoToAssist Customer.
OS VERSIONS
Win 7 (SP1) 61%
Win Vista (SP2) 7%
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HOW IT RUNS
Windows Service? Yes
(Installs a service)
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USER ACTIONS
 |
Uninstall it 9%
Keep it 91%
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Windows
Which Windows OS versions does it run on?
| Windows 7 |
61.02% |
|
| Windows XP |
18.64% |
|
| Windows 10 |
13.56% |
|
| Windows Vista |
6.78% |
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Which OS releases does it run on? |
| Windows 7 Home Premium |
34.48% |
|
| Windows 7 Professional |
18.97% |
|
| Microsoft Windows XP |
17.24% |
|
| Windows Vista Home Premiu... |
6.90% |
|
| Windows 7 Ultimate |
5.17% |
|
| Windows 10 Home |
3.45% |
|
Geography
79.55% of installs come from the United States
Which countries install it?
| United States |
79.55% |
| Canada |
6.82% |
| Germany |
3.41% |
| Australia |
2.27% |
| New Zealand |
2.27% |
| Switzerland |
1.14% |
| Spain |
1.14% |
| Mexico |
1.14% |
| Netherlands |
1.14% |
| Norway |
1.14% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
30.00% |
|
| Dell |
24.00% |
|
| Acer |
14.00% |
|
| GIGABYTE |
6.00% |
|
| Toshiba |
6.00% |
|
| Lenovo |
6.00% |
|
| Sahara |
4.00% |
|
| Intel |
4.00% |
|
| American Megatrends |
4.00% |
|
| Gateway |
2.00% |
|
Common models |
| HP G60 Notebook PC |
6.12% |
|
| HP Pavilion g7 Notebook P... |
4.08% |
|
| HP Pavilion dv7 Notebook ... |
2.04% |
|
| HP Pavilion dv5000 (EZ405... |
2.04% |
|
| Xen HVM domU |
2.04% |
|
| TOSHIBA Satellite L755 |
2.04% |
|
About Citrix Systems
Citrix Systems provides server and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open source products.
Publisher URL: www.citrix.com