84,488,480 programs installed

Should I remove GoToAssist Customer?

What percent of users and experts removed it?
9% remove it91% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #36,976
United States Rank #24,417
Reach 0.0030%
Lifespan of installation (until removal)
< 14.29 days
421.45 days >
Average installed length: 221.44 days


VersionDistribution 100.00%

Other programs by Citrix Systems

GoToAssist Customer

What is GoToAssist Customer?

GoToAssist is a cloud-based service that enables the user to access and control remote computers and other Internet-connected devices in order to deliver technical support. Simultaneous sessions allows user to work on up to eight remote computers at the same time. Remote control lets user use mouse and keyboard to control a remote machine. Two-way screen sharing lets user view client’s screen and also show user’s own screen for training purposes.

About  (from Citrix Systems)

GoToAssist enables you to provide fast and easy live remote support with a solution designed to meet your specific business needs. Compare our remote support, service desk and IT monitoring solutions and see which works best for you and your organization.


It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The main program executable is g2ax_comm_customer.exe. The software installer includes 16 files and is usually about 11.01 MB (11,545,440 bytes).

Program detailsProgram details

URL: www.gotoassist.com
Help link: support.gotoassist.com
Installation folder: C:\Program Files\citrix\gotoassist remote support customer\461
Uninstaller: "C:\Program Files\Citrix\GoToAssist Remote Support Customer\461\g2ax_uninstaller_customer.exe" /uninstall "/ResourceDll g2ax_customer_resource_win32_x
Estimated size: 11.01 MB

Program filesFiles installed by GoToAssist Customer

Program executable:g2ax_comm_customer.exe
Signed by:Citrix Online
Path:C:\Program Files\citrix\gotoassist remote support customer\461\g2ax_comm_customer.exe
Additional files:
  • g2ax_credential_provider.dll - resources
  • g2ax_credential_provider64.dll
  • g2ax_combined_customer.dll - GoToAssist
  • g2ax_host.exe
  • g2ax_processfactory.exe
  • g2ax_uninstaller_customer.exe
  • g2ax_winlogon.dll
  • g2ax_winlogonx64.dll
  • rootcert.dll
  • uninshlp.dll - Citrix Online Self Delete Helper

Program behaviorsBehaviors exhibited

  • g2ax_comm_customer.exe runs as a service named 'GoToAssist Remote Support Customer' (GoToAssist Remote Support Customer) "Citrix GoToAssist Customer provides remote help to this PC.".

How do I remove GoToAssist Customer?

You can uninstall GoToAssist Customer from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program GoToAssist Customer, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove GoToAssist Customer.

Win 7 (SP1) 61%
Win Vista (SP2) 7%
Windows Service? Yes
(Installs a service)
Uninstall it 9%
Keep it 91%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 61.02%
Windows XP 18.64%
Windows 10 13.56%
Windows Vista 6.78%
Which OS releases does it run on?
Windows 7 Home Premium 34.48%
Windows 7 Professional 18.97%
Microsoft Windows XP 17.24%
Windows Vista Home Premiu... 6.90%
Windows 7 Ultimate 5.17%
Windows 10 Home 3.45%

Distribution by countryGeography

79.55% of installs come from the United States
Which countries install it?
  United States 79.55%
  Canada 6.82%
  Germany 3.41%
  Australia 2.27%
  New Zealand 2.27%
  Switzerland 1.14%
  Spain 1.14%
  Mexico 1.14%
  Netherlands 1.14%
  Norway 1.14%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 30.00%
Dell 24.00%
Acer 14.00%
Toshiba 6.00%
Lenovo 6.00%
Sahara 4.00%
Intel 4.00%
American Megatrends 4.00%
Gateway 2.00%
Common models
HP G60 Notebook PC 6.12%
HP Pavilion g7 Notebook P... 4.08%
HP Pavilion dv7 Notebook ... 2.04%
HP Pavilion dv5000 (EZ405... 2.04%
Xen HVM domU 2.04%
TOSHIBA Satellite L755 2.04%

About Citrix Systems

Citrix Systems provides server and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open source products.
Publisher URL: www.citrix.com


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