84,488,480 programs installed

Should I remove GoToAssist?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #1,059
United States Rank #460
Reach 0.6499%
Lifespan of installation (until removal)
< 18.81 days
554.90 days >
Average installed length: 291.56 days

Other programs by Citrix Systems


What is GoToAssist?

GoToAssist is a cloud-based service that enables the user to access and control remote computers and other Internet-connected devices in order to deliver technical support. Simultaneous sessions allows user to work on up to eight remote computers at the same time. Remote control lets user use mouse and keyboard to control a remote machine. Two-way screen sharing lets user view client’s screen and also show user’s own screen for training purposes. It designed for individuals and small teams of IT professionals and software consultants and marketed to small and medium-sized businesses (SMBs).

About  (from Citrix Systems)

GoToAssist enables you to provide fast and easy live remote support with a solution designed to meet your specific business needs. Compare our remote support, service desk and IT monitoring solutions and see which works best for you and your organization.


Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. It adds a Browser Helper Object (BHO) to Internet Explorer. The primary executable is named g2ahost.exe. The setup package generally installs about 21 files and is usually about 3.38 MB (3,544,168 bytes).

Program detailsProgram details

URL: www.gotoassist.com
Installation folder: C:\Program Files\citrix\gotoassist\514
Uninstaller: C:\Program Files\Citrix\GoToAssist\514\G2AUninstaller.exe /uninstall
Estimated size: 3.38 MB

Program filesFiles installed by GoToAssist

Program executable:g2ahost.exe
Citrix Online GoToAssist
Path:C:\Program Files\citrix\gotoassist\514\g2ahost.exe
Additional files:
  • g2achat.exe - GoToAssist (Citrix Online GoToAssist)
  • g2aprocessfactory.exe
  • G2AResource.dll
  • G2AUninstaller.exe

Program behaviorsBehaviors exhibited

Internet Explorer BHO
  • G2AWINLOGON_X64.DLL is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'BringStar' with the class of {6f0d3dec-9246-4b6f-a5e3-c1c169493eef}.
  • g2achat.exe runs as a service named 'GoToAssist' (GoToAssist) "Citrix GoToAssist provides remote help to this PC.".

How do I remove GoToAssist?

You can uninstall GoToAssist from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program GoToAssist, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove GoToAssist.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by GoToAssist you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Windows Service? Yes
(Installs a service)
Uninstall it 8%
Keep it 92%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 72.28%
Windows Vista 20.63%
Windows 10 6.04%
Windows XP 1.05%
Which OS releases does it run on?
Windows 7 Home Premium 63.40%
Windows Vista Home Premiu... 16.00%
Windows 10 Home 5.04%
Windows Vista Home Basic 4.00%
Windows 7 Professional 3.46%
Windows 7 Home Basic 2.04%

Distribution by countryGeography

84.42% of installs come from the United States
Which countries install it?
  United States 84.42%
  Canada 3.14%
  United Kingdom 2.53%
  Brazil 1.36%
  Australia 1.27%
  Japan 0.84%
  India 0.82%
  Germany 0.66%
  France 0.49%
  Mexico 0.42%
  Malaysia 0.30%
  Netherlands 0.29%
  Argentina 0.28%
  Hong Kong 0.22%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 99.55%
Hewlett-Packard 0.15%
Alienware 0.06%
Sahara 0.05%
Acer 0.05%
Toshiba 0.04%
American Megatrends 0.02%
Lenovo 0.02%
ASUS 0.02%
Common models
Dell Inspiron 1545 11.73%
Dell Inspiron N5010 6.40%
Dell Inspiron 560 5.53%
Dell Inspiron 1525 3.80%
Dell Inspiron 580 3.57%
Dell Inspiron N7010 3.47%

About Citrix Systems

Citrix Systems provides server and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open source products.
Publisher URL: www.citrix.com


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