84,488,480 programs installed

Should I remove GoToManage Customer?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
United States Rank #36,786
Reach 0.0012%


VersionDistribution 100.00%

Other programs by Citrix Systems

GoToManage Customer

What is GoToManage Customer?

GoToManage Customer is an older verison of GoToAssist. The software was rebranded to GoToAssist Remote Support.


GoToManage Customer is a program developed by Citrix Systems. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 12 files and is usually about 15.7 MB (16,464,281 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows XP. While about 81% of users of GoToManage Customer come from the United States, it is also popular in Canada and Australia.

Program detailsProgram details

URL: www.citrix.com
Help link: support.gotoassist.com
Installation folder: C:\Program Files\citrix\gotoassist express customer\363
Uninstaller: "C:\Program Files\Citrix\GoToAssist Express Customer\363\g2ax_uninstaller_customer.exe" /uninstall "/ResourceDll g2ax_customer_resource_win32_x86_en_u
Estimated size: 15.7 MB

Program filesFiles installed by GoToManage Customer

  • g2ax_credential_provider.dll - resources
  • g2ax_credential_provider64.dll
  • g2ax_combined_customer.dll - GoToManage (GoToAssist Express)
  • g2ax_comm_customer.exe
  • g2ax_customer_resource_win32_x86_en_us_363.dll
  • g2ax_host.exe
  • g2ax_processfactory.exe
  • g2ax_uninstaller_customer.exe
  • g2ax_winlogon.dll
  • g2ax_winlogonx64.dll
  • rootcert.dll
  • uninshlp.dll - Citrix Online Self Delete Helper

Program behaviorsBehaviors exhibited

  • g2ax_comm_customer.exe runs as a service named 'GoToAssist Express Customer' (GoToAssist Express Customer) "Citrix GoToManage Customer provides remote help to this PC.".

How do I remove GoToManage Customer?

You can uninstall GoToManage Customer from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program GoToManage Customer, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove GoToManage Customer.

Win 7 (SP1) 78%
Win 10 4%
Windows Service? Yes
(Installs a service)
Uninstall it 7%
Keep it 93%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 82.61%
Windows XP 13.04%
Windows 10 4.35%
Which OS releases does it run on?
Windows 7 Home Premium 43.48%
Windows 7 Professional 39.13%
Microsoft Windows XP 13.04%
Windows 10 Home 4.35%

Distribution by countryGeography

80.56% of installs come from the United States
Which countries install it?
  United States 80.56%
  Canada 5.56%
  Australia 2.78%
  France 2.78%
  Greece 2.78%
  Italy 2.78%
  South Africa 2.78%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 38.10%
Dell 28.57%
Acer 4.76%
ASUS 4.76%
Toshiba 4.76%
Sony 4.76%
Lenovo 4.76%
Intel 4.76%
Common models
TOSHIBA Satellite L745 4.35%
Sony VPCF22M1E 4.35%
LENOVO 3134A8U 4.35%
HP-Pavilion KZ664AAR-ABA ... 4.35%
Hewlett-Packard p7-1007c 4.35%

About Citrix Systems

Citrix Systems provides server and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open source products.
Publisher URL: www.citrix.com


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