Technical Support Today
What is Technical Support Today?
Technical Support Today is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows support technichians to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.
About (from LogMeIn)
LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center. The online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online custo... Read more
Overview
The most common release is 7.4.515, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 8 files and is usually about 7.29 MB (7,646,845 bytes).
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.29 MB
Files installed by Technical Support Today
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CallingCard.exe - LogMeIn Rescue Calling Card
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ra64app.exe - LogMeIn Rescue GUI Launcher
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rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
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rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
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rahook9x.dll
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rarcc.dll - LogMeIn Rescue RARCC DLL
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RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '226_10354972239988' which loads as "C:\users\user\appdata\Local\LOGMEI~1\LMIR0001.tmp_r.bat".
Startup File (All Users Run)
- CallingCard.exe is loaded in the all users (HKLM) registry as a startup file name 'Allin1Convert Search Scope Monitor' which loads as "C:\Program Files2\ALLIN1~2\bar\1.bin\8hsrchmn.exe" /m=2 /w /h.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.
How do I remove Technical Support Today?
You can uninstall Technical Support Today from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Technical Support Today, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Technical Support Today.
OS VERSIONS
Win 7 (SP1) 47%
Win XP 6%
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HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
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USER ACTIONS
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Uninstall it 52%
Keep it 48%
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Windows
Which Windows OS versions does it run on?
| Windows 7 |
47.06% |
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| Windows 10 |
41.18% |
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| Windows Vista |
5.88% |
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| Windows XP |
5.88% |
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Which OS releases does it run on? |
| Windows 7 Professional |
23.53% |
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| Windows 7 Home Premium |
23.53% |
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| Windows 8.1 |
23.53% |
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| Windows 10 Home |
17.65% |
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| Windows Vista Home Premiu... |
5.88% |
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| Microsoft Windows XP |
5.88% |
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Geography
100.00% of installs come from the United States
Which countries install it?
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
41.18% |
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| Dell |
17.65% |
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| Acer |
17.65% |
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| Toshiba |
11.76% |
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| Intel |
5.88% |
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| Compaq |
5.88% |
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Common models |
| HP 15 Notebook PC |
13.33% |
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| HPE-555t |
13.33% |
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| HP Compaq dc7600 Converti... |
6.67% |
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| TOSHIBA Satellite L755D |
6.67% |
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| TOSHIBA Satellite C875D |
6.67% |
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| HP-Pavilion NY543AA-ABA s... |
6.67% |
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About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com