Premium Technical Support
Overview
Premium Technical Support is a software program developed by LogMeIn. The most common release is 7.7.581, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 13 files and is usually about 10.67 MB (11,192,326 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 7 (SP1). While about 95% of users of Premium Technical Support come from the United States, it is also popular in France and Canada.
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{A22B8513-EA8C-46A1-9735-F5BE971C368D}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 10.67 MB
Files installed by Premium Technical Support
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CallingCard.exe - LogMeIn Rescue Calling Card
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ra64app.exe - LogMeIn Rescue GUI Launcher
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rescue.dll - LogMeIn Rescue Calling Card DLL
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rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
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rarcc.dll - LogMeIn Rescue RARCC DLL
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RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
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Unattended.exe
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unlock.dll
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unlock64.dll
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (3e4e6f05-a09b-4012-8b27-252a30799441)' (LMIRescue_3e4e6f05-a09b-4012-8b27-252a30799441).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCardskunb65' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\kunb65\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '226_10354972239988' which loads as "C:\users\user\appdata\Local\LOGMEI~1\LMIR0001.tmp_r.bat".
Startup File (All Users Run)
- CallingCard.exe is loaded in the all users (HKLM) registry as a startup file name 'Allin1Convert Search Scope Monitor' which loads as "C:\Program Files2\ALLIN1~2\bar\1.bin\8hsrchmn.exe" /m=2 /w /h.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.
How do I remove Premium Technical Support?
You can uninstall Premium Technical Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Premium Technical Support, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Premium Technical Support.
OS VERSIONS
Win 10 92%
Win 7 (SP1) 8%
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HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
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USER ACTIONS
 |
Uninstall it 7%
Keep it 93%
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Windows
Which Windows OS versions does it run on?
| Windows 10 |
92.00% |
|
| Windows 7 |
8.00% |
|
Which OS releases does it run on? |
| Windows 10 Home |
62.50% |
|
| Windows 10 Pro |
16.67% |
|
| Windows 7 Home Premium |
8.33% |
|
| Windows 8.1 |
8.33% |
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| Windows 8.1 Connected |
4.17% |
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Geography
95.00% of installs come from the United States
Which countries install it?
| United States |
95.00% |
| France |
2.50% |
| Canada |
2.50% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
30.43% |
|
| Acer |
17.39% |
|
| Hewlett-Packard |
17.39% |
|
| ASUS |
13.04% |
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| Toshiba |
13.04% |
|
| Lenovo |
4.35% |
|
| Alienware |
4.35% |
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Common models |
| Gateway LX6810-01 |
12.50% |
|
| TOSHIBA Satellite C55-B |
8.33% |
|
| TOSHIBA Satellite C55-A |
4.17% |
|
| MSI MS-7592 |
4.17% |
|
| LENOVO 20BE00BTUS |
4.17% |
|
| Hewlett-Packard s5610f |
4.17% |
|
About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com