84,488,480 programs installed

Should I remove Intel Manageability Engine Firmware Recovery Agent?

What percent of users and experts removed it?
11% remove it89% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #280
United States Rank #398
Reach 2.0457%
Lifespan of installation (until removal)
< 10.58 days
312.10 days >
Average installed length: 163.99 days


VersionDistribution 27.44% 3.09% 3.95% 14.18% 11.96% 1.44% 33.17% 4.78%

Typically installed together

Other programs by Intel

Intel Manageability Engine Firmware Recovery Agent

What is Intel Manageability Engine Firmware Recovery Agent?

Intel Active Management Technology (AMT) is hardware-based technology for remotely managing and securing PCs out-of-band. Intel AMT is hardware and firmware technology that builds certain functionality into business PCs in order to monitor, maintain, update, upgrade, and repair PCs. Intel AMT is part of the Intel Management Engine, which is built into PCs with Intel vPro technology. AMT is not intended to be used by itself; it is intended to be used with a software management application. It gives a management application (and thus, the system administrator who uses it) better access to the PC down the wire, in order to remotely and securely do tasks that are difficult or sometimes impossible when working on a PC that does not have remote functionalities built into it.


The most used version is, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is bootstrap.exe. The software installer includes 103 files and is usually about 18.36 MB (19,251,712 bytes).

Program detailsProgram details

URL: www.intel.com
Installation folder: C:\Program Files\intel\intel(r) me fw recovery agent\bin\html_docs\locale
Uninstaller: MsiExec.exe /X{A6C48A9F-694A-4234-B3AA-62590B668927}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 18.36 MB
Language: English (United States)

Program filesFiles installed by Intel Manageability Engine Firmware Recovery Agent

Program executable:bootstrap.exe
Name:Intel Services Manager
Intel Services Manager Launcher
Signed by:Intel® Services Manager
Path:C:\Program Files\intel\intel(r) me fw recovery agent\bin\bootstrap.exe
Additional files:
  • backendservice.dll - BackendServices (Intel Services Manager Plugin)
  • channeladapter.dll - ChannelAdapter (Intel Services Manager Library)
  • configurationmanager.dll - ConfigurationManager
  • configurationmanager64.dll
  • corepersistenceapi.dll - Intel Services Manager
  • crashreportsender.exe - Crash Report Sender
  • deviceprofile.dll
  • deviceprofileservice.dll - DeviceProfileService
  • downloadmanager.dll - DownloadManager
  • eventssender.dll
  • featurecontroller.dll
  • installeventproxy.dll
  • ismagent.exe
  • ismshutdowntool.exe
  • libeay32.dll (by The OpenSSL Project, http://www.openssl.org/) - The OpenSSL Toolkit (OpenSSL Shared Library)
  • libgsoap.dll
  • liveupdateutility.dll - LiveUpdateUtility
  • localmessage.dll - LocalMessage
  • localmessage64.dll
  • log4cplus.dll
  • logger.dll - Logger
  • logger64.dll
  • mefwrdsc.dll
  • meprovider.dll - Device Profile ME Provider
  • messagemediator.exe - Message Mediator
  • network.dll - Network
  • orchestrator.dll - Orchestrator
  • payload.dll - Payload
  • payload64.dll
  • policymanager.dll - PolicyManager
  • pserverplugin.dll
  • qtcore4.dll (by Nokia and/or its subsidiary(-ies)) - Qt4 (C++ application development framework.)
  • qtgui4.dll (by Nokia and/or its subsidiary(-ies))
  • qtnetwork4.dll
  • qtxml4.dll
  • sealing.dll - Sealing
  • selfupdatelauncher.exe
  • serializer.dll - Serializer
  • serializer64.dll
  • servicemanagerstarter.dll
  • servicemanagerstarter64.dll
  • serviceofferingmanager.dll - ServiceOfferingManager
  • sqlite3.dll
  • ssleay32.dll (by The OpenSSL Project, http://www.openssl.org/)
  • systeminfo.dll - SystemInfo
  • systemmonitor.dll - SystemMonitor
  • updateservice.dll - UpdateService
  • updateserviceproxy.dll - UpdateServiceProxy
  • updateserviceproxy64.dll
  • uuid.dll - UUID
  • uuid64.dll
  • zlib1.dll - zlib (zlib data compression library)

Program behaviorsBehaviors exhibited

Scheduled Task
  • bootstrap.exe is scheduled as a task with the class '{1FDB367E-A408-483B-897C-104348862415}' (runs on registration).
Scheduled Task (Boot/Login)
  • bootstrap.exe is automatically launched at startup through a scheduled task named ISM-UpdateService-4e00205a-2ab1-4423-8f77-cc25b82cde1d-Logon.xml.
2 Startup Files (All Users Run)
  • bootstrap.exe is loaded in the all users (HKLM) registry as a startup file name 'ISM-UpdateService-4e00205a-2ab1-4423-8f77-cc25b82cde1d-Logon' which loads as "C:\Program Files\Intel\Intel(R) ME FW Recovery Agent\bin\Bootstrap.exe" --domain-id 4e00205a-2ab1-4423-8f77-cc25b82cde1d --caller winlogon-impersonate.
  • ismagent.exe is loaded in the all users (HKLM) registry as a startup file name 'Intel AppUp(SM) center' which loads as "C:\Program Files\Intel\IntelAppStore\bin\ismagent.exe" --domain-id F0399437-FD0C-4A48-B101-F0314A6172E4.
2 Windows Firewall Allowed Programs
  • ismagent.exe is added as a firewall exception for 'C:\Program Files\Intel\Intel(R) ME FW Recovery Agent\bin\ismagent.exe'.
  • bootstrap.exe is added as a firewall exception for 'C:\Program Files\Intel\Intel(R) ME FW Recovery Agent\bin\Bootstrap.exe'.

Program resource utilizationResource utilization averages

Memory:19.85 MB
21.09 MB average
Total CPU:0.0000317376%
0.031193% average
Kernel CPU:0.00001005%
0.016088% average
User CPU:0.00002169%
0.015104% average
CPU cycles/sec:55,940
8,062,084 average
I/O reads/min:124 Bytes
435.61 KB average
I/O writes/min:41 Bytes
105.02 KB average

How do I remove Intel Manageability Engine Firmware Recovery Agent?

You can uninstall Intel Manageability Engine Firmware Recovery Agent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Intel(R) Manageability Engine Firmware Recovery Agent, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Intel Manageability Engine Firmware Recovery Agent.

Win 10 57%
Win 7 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 11%
Keep it 89%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 57.27%
Windows 7 42.60%
Windows XP 0.14%
Which OS releases does it run on?
Windows 7 Home Premium 24.88%
Windows 8.1 23.48%
Windows 10 Home 8.41%
Windows 7 Ultimate 7.78%
Windows 7 Professional 7.70%
Windows 8 7.57%

Distribution by countryGeography

42.98% of installs come from the United States
Which countries install it?
  United States 42.98%
  United Kingdom 4.82%
  Germany 4.52%
  Brazil 3.93%
  France 3.92%
  Italy 3.77%
  Canada 3.11%
  Australia 2.51%
  Netherlands 1.91%
  India 1.51%
  Poland 1.24%
  Sweden 1.18%
  Spain 1.10%
  Norway 1.03%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Samsung 27.39%
Lenovo 20.10%
ASUS 17.83%
Toshiba 12.22%
Acer 7.02%
Dell 5.96%
MSI 4.41%
Hewlett-Packard 2.85%
Medion 1.66%
Intel 0.56%
Common models
LENOVO 20378 6.67%
Samsung 300E4C/300E5C/300... 6.47%
LENOVO 20217 4.13%
Samsung 550P5C/550P7C 3.23%
Dell XPS 8700 2.99%
ASUSTeK G75VW 2.75%

About Intel

Intel Corporation is the world's largest semiconductor chip maker and is the inventor of the x86 series of microprocessors found in most personal computers.
Publisher URL: www.intel.com


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