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Should I remove BT Home Hub?

What percent of users and experts removed it?
8% remove it92% keep it
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How common is it?
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BT Home Hub

What is BT Home Hub?

The BT Home Hub is a family of wireless residential gateway routers distributed by BT. All models of the Home Hub prior to the Home Hub 3 support VoIP Internet calls via BT’s Broadband Talk service and are compatible with existing DECT handsets. The firmwares for the BT Home Hub models are periodically updated.

About  (from British Telecommunications Plc)

The BT Home Hub is a wireless Internet router from BT. It is based on the IEEE 802.11g (WiFi) standard and also supports IEEE 802.11b devices.


Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. The software installer includes 38 files and is usually about 610.19 KB (624,832 bytes). MCCUpdate.exe is the automatic update component of the software designed to download and apply new updates should new versions be released.

Program detailsProgram details

URL: bt.custhelp.com
Installation folder: C:\Program Files\bt home hub
Uninstaller: C:\Program Files\BT Home Hub\Uninstall.exe
Estimated size: 610.19 KB

Program filesFiles installed by BT Home Hub

  • Uninstall.exe - IBISUnInstaller Application
  • alertfilter.dll (by Motive Communications) - Motive System (SmartBridge Alert Filter)
  • api.dll
  • asst_ui.dll
  • AsstCatalog.dll
  • BTCommon.dll
  • BTHelp.exe (by Motive Communications) - BT Broadband Desktop Help
  • BTHelpBrowser.exe - BT Broadband Desktop Help Browser
  • BTHelpNotifier.exe (by Motive) - BTHelpNotifier Module
  • client_motkt.dll - Motkt Client Library
  • clientutil52.dll - Motive Client Utility Library
  • gnu.dll
  • httpclient52.dll - Client HTTP Library
  • jsharpde.exe
  • jsharpinterp.dll
  • KillWindow2.exe
  • LaunchHM.exe
  • matcli.exe - Motive Chorus Command Line Interface
  • mccsilent.exe - mcc+MCCSilent
  • MCCUpdate.exe - Motive Broadband Update Utility
  • mpbtn.exe
  • psapi.dll (by Microsoft) - Process Status Helper
  • resource.dll - Chorus Resource Library
  • SBExtHost.dll - Motive SmartBridge Script Host
  • SBHook.dll - SmartBridge Hook
  • SBHookSvc.exe - SmartBridge Hook Service
  • SBIQExcel.dll - Motive SmartBridge IQ Module
  • SBIQOE.dll
  • SBIQOutlook.dll
  • SBIQWin32.dll
  • SBRemove_English.exe
  • SBRes.dll - Broadband Desktop Help Notifier
  • SBUpdate.exe - Motive SmartBridge AutoUpdate
  • StartAsync.exe (by Motive) - StartAsync Application
  • ThomsonSupport.dll (by BT) - btvSupport (BT Voyager Support dll)
  • vdmdbg.dll - mcc+MCCEmbInstall
  • wcmd.exe - Motive Chorus Command Line Wrapper

Program behaviorsBehaviors exhibited

Startup File (All Users Run)
  • BTHelpNotifier.exe is loaded in the all users (HKLM) registry as a startup file name 'Motive SmartBridge' which loads as C:\Program Files1\BTHOME~1\HELP\SMARTB~1\BTHelpNotifier.exe.

How do I remove BT Home Hub?

Quickly and completely remove BT Home Hub from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall BT Home Hub from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program BT Home Hub, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove BT Home Hub.

Win Vista (SP2) 36%
Win 8 4%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 8%
Keep it 92%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 48.00%
Windows 7 36.00%
Windows XP 12.00%
Windows 8 4.00%
Which OS releases does it run on?
Windows Vista Home Premiu... 45.83%
Windows 7 Home Premium 37.50%
Microsoft Windows XP 8.33%
Windows 10 Home 4.17%
Windows Vista Home Basic 4.17%

Distribution by countryGeography

79.31% of installs come from United Kingdom
Which countries install it?
  United Kingdom 79.31%
  United States 17.24%
  Belgium 3.45%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Acer 28.57%
Toshiba 23.81%
Dell 14.29%
Hewlett-Packard 14.29%
Packard Bell 9.52%
Gateway 4.76%
Sony 4.76%
Common models
TOSHIBA Satellite Pro L40 4.35%
TOSHIBA Satellite L300 4.35%
TOSHIBA Equium L40 4.35%
Sony VGN-NR21Z_S 4.35%


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