Should I remove BT Desktop Help?
What percent of users and experts removed it?
22% remove it78% keep it
What do people think about it?
(click star to rate)
How common is it?
Global Rank #2,997
United States Rank #24,707
Reach 0.1958%
Lifespan of installation (until removal)
< 19.24 days
567.63 days >
Average installed length: 298.24 days
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BT Desktop Help
from British Telecommunications Plc.
What is BT Desktop Help? (from British Telecommunications Plc)
BT Desktop Help is a powerful tool included as part of your Broadband package that can help you get the best from your computer, broadband and email. When problems arise, it can quickly get you up and running again. BT Desktop Help is compatible with most Windows PCs and laptops. To install BT Desktop Help, you must ha... Read more
Overview
BT Desktop Help is a program developed by British Telecommunications Plc. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The programs's main executable is BTHelpBrowser.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 24.47 MB of memory. The software installer includes 4 files and is usually about 5.01 MB (5,254,663 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 97% of users of BT Desktop Help come from United Kingdom, it is also popular in the United States and Belgium.
Program details
URL: bt.custhelp.com/app/answers/detail/a_id/12941/~/bt-desktop-help
Installation folder: C:\Program Files\bt broadband desktop help\btbb
Uninstaller: C:\Program Files\BT Broadband Desktop Help\btbb\unBTBDH.exe
Estimated size: 5.01 MB
Files installed by BT Desktop Help
| Program executable: | BTHelpBrowser.exe |
| Name: | McciBrowser |
| mcci+McciBrowser |
| Signed by: | Alcatel-Lucent USA |
| Path: | C:\Program Files\bt broadband desktop help\btbb\BTHelpBrowser.exe |
| MD5: | 937174625d41d2f3ce9d60d513254c7f |
Additional files:
-
unBTBDH.exe (by Motive) - BT Desktop Help
-
BTHelpNotifier.exe (by Alcatel-Lucent) - McciTrayApp (mcci+McciTrayApp)
-
BTHelpBrowser.exe (by Alcatel-Lucent) - McciBrowser (mcci+McciBrowser)
-
FlDesktopHelpInstall .exe (by Motive)
Behaviors exhibited
2 Scheduled Tasks
- BTHelpBrowser.exe is scheduled as a task with the class '{6D0BC4A8-3991-424A-8227-10BF51F9EA49}' (runs on registration).
- unBTBDH.exe is scheduled as a task with the class '{64A005C1-55E8-4A55-AB0D-4E128941B467}' (runs on registration).
Startup File (User Run)
- BTHelpBrowser.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'UpdateFlow.btbb' and executes as "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe" -hidden -appkey=btbb "-url=filC://C:\Documents and Settings\user\Application Data\Motive\btbb\dthupdate\PreUpdate.html?delay=60".
Startup File (All Users Run)
- BTHelpNotifier.exe is loaded in the all users (HKLM) registry as a startup file name 'BTHelpNotifier.exe' which loads as "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe".
2 Windows Firewall Allowed Programs
- BTHelpNotifier.exe is added as a firewall exception for 'C:\Program Files\BT Business Broadband Desktop Help\btbb\BTHelpNotifier.exe'.
- BTHelpBrowser.exe is added as a firewall exception for 'C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe'.
Network connections
- BTHelpBrowser.exe connects to pbttbc.bt.motive.com (64.186.176.111 port 443).
Resource utilization averages
Show technical details
| BTHelpBrowser.exe |
| Memory: | 24.47 MB | |
| Total CPU: | 0.0006251209% | |
| Kernel CPU: | 0.00039830% | |
| User CPU: | 0.00022682% | |
How do I remove BT Desktop Help?
You can uninstall BT Desktop Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program BT Desktop Help, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove BT Desktop Help.
OS VERSIONS
Win 7 (SP1) 55%
Win XP 0%
|
|
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 22%
Keep it 78%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
56.21% |
|
| Windows 10 |
26.46% |
|
| Windows Vista |
11.78% |
|
| Windows XP |
5.54% |
|
Which OS releases does it run on? |
| Windows 7 Home Premium |
43.89% |
|
| Windows 10 Home |
11.97% |
|
| Windows Vista Home Premiu... |
9.52% |
|
| Windows 8.1 |
7.72% |
|
| Windows 7 Professional |
7.28% |
|
| Microsoft Windows XP |
5.27% |
|
Geography
96.94% of installs come from United Kingdom
Which countries install it?
| United Kingdom |
96.94% |
| United States |
1.81% |
| Belgium |
0.16% |
| Canada |
0.16% |
| France |
0.13% |
| Netherlands |
0.11% |
| Australia |
0.08% |
| Spain |
0.08% |
| Italy |
0.08% |
| South Africa |
0.05% |
| Great Britain |
0.05% |
| Hong Kong |
0.03% |
| CY |
0.03% |
| NG |
0.03% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
25.95% |
|
| Dell |
23.81% |
|
| Acer |
20.63% |
|
| Toshiba |
11.12% |
|
| Samsung |
5.71% |
|
| GIGABYTE |
4.40% |
|
| ASUS |
3.92% |
|
| Lenovo |
3.62% |
|
| American Megatrends |
0.83% |
|
Common models |
| HP Pavilion g6 Notebook P... |
8.48% |
|
| TOSHIBA SATELLITE C660 |
4.51% |
|
| HP Pavilion dv6 Notebook ... |
3.43% |
|
| Dell Inspiron 1545 |
2.80% |
|
| ASUS All Series |
2.53% |
|
| Acer Aspire 5742 |
2.44% |
|