84,488,480 programs installed

Should I remove BT Desktop Help?

What percent of users and experts removed it?
22% remove it78% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #2,997
United States Rank #24,707
Reach 0.1958%
Lifespan of installation (until removal)
< 19.24 days
567.63 days >
Average installed length: 298.24 days

BT Desktop Help

What is BT Desktop Help?  (from British Telecommunications Plc)

BT Desktop Help is a powerful tool included as part of your Broadband package that can help you get the best from your computer, broadband and email. When problems arise, it can quickly get you up and running again. BT Desktop Help is compatible with most Windows PCs and laptops. To install BT Desktop Help, you must ha...  Read more


BT Desktop Help is a program developed by British Telecommunications Plc. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The programs's main executable is BTHelpBrowser.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 24.47 MB of memory. The software installer includes 4 files and is usually about 5.01 MB (5,254,663 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 97% of users of BT Desktop Help come from United Kingdom, it is also popular in the United States and Belgium.

Program detailsProgram details

URL: bt.custhelp.com/app/answers/detail/a_id/12941/~/bt-desktop-help
Installation folder: C:\Program Files\bt broadband desktop help\btbb
Uninstaller: C:\Program Files\BT Broadband Desktop Help\btbb\unBTBDH.exe
Estimated size: 5.01 MB

Program filesFiles installed by BT Desktop Help

Program executable:BTHelpBrowser.exe
Signed by:Alcatel-Lucent USA
Path:C:\Program Files\bt broadband desktop help\btbb\BTHelpBrowser.exe
Additional files:
  • unBTBDH.exe (by Motive) - BT Desktop Help
  • BTHelpNotifier.exe (by Alcatel-Lucent) - McciTrayApp (mcci+McciTrayApp)
  • BTHelpBrowser.exe (by Alcatel-Lucent) - McciBrowser (mcci+McciBrowser)
  • FlDesktopHelpInstall .exe (by Motive)

Program behaviorsBehaviors exhibited

2 Scheduled Tasks
  • BTHelpBrowser.exe is scheduled as a task with the class '{6D0BC4A8-3991-424A-8227-10BF51F9EA49}' (runs on registration).
  • unBTBDH.exe is scheduled as a task with the class '{64A005C1-55E8-4A55-AB0D-4E128941B467}' (runs on registration).
Startup File (User Run)
  • BTHelpBrowser.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'UpdateFlow.btbb' and executes as "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe" -hidden -appkey=btbb "-url=filC://C:\Documents and Settings\user\Application Data\Motive\btbb\dthupdate\PreUpdate.html?delay=60".
Startup File (All Users Run)
  • BTHelpNotifier.exe is loaded in the all users (HKLM) registry as a startup file name 'BTHelpNotifier.exe' which loads as "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe".
2 Windows Firewall Allowed Programs
  • BTHelpNotifier.exe is added as a firewall exception for 'C:\Program Files\BT Business Broadband Desktop Help\btbb\BTHelpNotifier.exe'.
  • BTHelpBrowser.exe is added as a firewall exception for 'C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe'.
Network connections
  • BTHelpBrowser.exe connects to pbttbc.bt.motive.com ( port 443).

Program resource utilizationResource utilization averages

Memory:24.47 MB
21.09 MB average
Total CPU:0.0006251209%
0.031193% average
Kernel CPU:0.00039830%
0.016088% average
User CPU:0.00022682%
0.015104% average

How do I remove BT Desktop Help?

You can uninstall BT Desktop Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program BT Desktop Help, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove BT Desktop Help.

Win 7 (SP1) 55%
Win XP 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 22%
Keep it 78%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 56.21%
Windows 10 26.46%
Windows Vista 11.78%
Windows XP 5.54%
Which OS releases does it run on?
Windows 7 Home Premium 43.89%
Windows 10 Home 11.97%
Windows Vista Home Premiu... 9.52%
Windows 8.1 7.72%
Windows 7 Professional 7.28%
Microsoft Windows XP 5.27%

Distribution by countryGeography

96.94% of installs come from United Kingdom
Which countries install it?
  United Kingdom 96.94%
  United States 1.81%
  Belgium 0.16%
  Canada 0.16%
  France 0.13%
  Netherlands 0.11%
  Australia 0.08%
  Spain 0.08%
  Italy 0.08%
  South Africa 0.05%
  Great Britain 0.05%
  Hong Kong 0.03%
  CY 0.03%
  NG 0.03%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 25.95%
Dell 23.81%
Acer 20.63%
Toshiba 11.12%
Samsung 5.71%
ASUS 3.92%
Lenovo 3.62%
American Megatrends 0.83%
Common models
HP Pavilion g6 Notebook P... 8.48%
HP Pavilion dv6 Notebook ... 3.43%
Dell Inspiron 1545 2.80%
ASUS All Series 2.53%
Acer Aspire 5742 2.44%


user comment
No one has commented yet. Help others learn more about this software, share your comments.