84,488,480 programs installed

Should I remove BTHomeHub?

What percent of users and experts removed it?
26% remove it74% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #4,942
United States Rank #31,389
Reach 0.1039%
Lifespan of installation (until removal)
< 32.92 days
971.03 days >
Average installed length: 510.20 days

Typically installed together


What is BTHomeHub?

The BT Home Hub is a family of wireless residential gateway routers distributed by BT. All models of the Home Hub prior to the Home Hub 3 support VoIP Internet calls via BT’s Broadband Talk service and are compatible with existing DECT handsets. The firmwares for the BT Home Hub models are periodically updated.

About  (from British Telecommunications Plc)

The BT Home Hub is a wireless Internet router from BT. It is based on the IEEE 802.11g (WiFi) standard and also supports IEEE 802.11b devices.


A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is LaunchHM.exe. The software installer includes 4 files and is usually about 4.34 MB (4,550,881 bytes).

Program detailsProgram details

URL: bt.custhelp.com
Installation folder: C:\Program Files\bthomehub
Uninstaller: C:\Program Files.\BTHomeHub.\Uninstall.exe BTHomeHub3.0
Estimated size: 4.34 MB

Program filesFiles installed by BTHomeHub

Program executable:LaunchHM.exe
Name:BT Launcher v1.2.0
Path:C:\Program Files\bthomehub\Launcher\LaunchHM.exe
Additional files:
  • Uninstall.exe - Uninstaller (BT Uninstaller)
  • ThomsonSupport.dll - BT Home Hub Support dll
  • LaunchHM.exe - BT Launcher v1.2.0

Program behaviorsBehaviors exhibited

Scheduled Task
  • LaunchHM.exe is scheduled as a task with the class '{C19B8187-2F30-40F7-B508-436A5A5CD7E7}' (runs on registration).
Windows Firewall Allowed Program
  • LaunchHM.exe is added as a firewall exception for 'C:\Program Files\BTHomeHub\Launcher\LaunchHM.exe'.

How do I remove BTHomeHub?

You can uninstall BTHomeHub from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program BTHomeHub, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove BTHomeHub.

Win 7 (SP1) 57%
Win Vista (SP2) 0%
Uninstall it 26%
Keep it 74%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 58.62%
Windows Vista 20.18%
Windows 10 12.51%
Windows XP 8.70%
Which OS releases does it run on?
Windows 7 Home Premium 49.06%
Windows Vista Home Premiu... 16.45%
Microsoft Windows XP 8.23%
Windows 10 Home 6.06%
Windows 7 Professional 5.67%
Windows 7 Ultimate 3.55%

Distribution by countryGeography

96.80% of installs come from United Kingdom
Which countries install it?
  United Kingdom 96.80%
  United States 2.00%
  Belgium 0.30%
  France 0.10%
  Australia 0.10%
  Netherlands 0.10%
  Canada 0.10%
  Singapore 0.05%
  South Africa 0.05%
  UA 0.05%
  Latvia 0.05%
  Greece 0.05%
  Austria 0.05%
  Spain 0.05%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 27.39%
Hewlett-Packard 23.96%
Acer 22.21%
Toshiba 10.75%
Samsung 5.10%
American Megatrends 1.67%
Lenovo 1.51%
ASUS 1.43%
Sahara 1.19%
Packard Bell 0.88%
Common models
HP Pavilion g6 Notebook P... 4.49%
Dell Inspiron 1545 4.22%
HP Pavilion dv6 Notebook ... 3.13%
Dell Inspiron 530 2.31%
HP G62 Notebook PC 2.31%


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