84,488,480 programs installed

Should I remove VAIO Help and Support?

What percent of users and experts removed it?
22% remove it78% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #1,823
United States Rank #1,136
Reach 0.3666%
Lifespan of installation (until removal)
< 15.63 days
461.21 days >
Average installed length: 242.33 days


9.40.0714.PTBR 0.33%
9.30.0713.ESLAT 0.61%
9.20.0729.FRCA 0.12%
9.10.0713.ENCA 0.62%
9.00.0903 1.65%
9.00.0729.ENUS 5.91%
8.40.0330.PTBR 0.01%
8.30.0331.ESLAT 0.11%
8.20.0403.FRCA 0.01%
8.10.0325.ENCA 0.18%
7.40.1016.PTBR 0.03%
7.30.1016.ESLAT 0.15%
7.20.1020.FRCA 0.03%
7.10.1110.ENCA 0.01%
7.10.1013.ENCA 0.04%
7.00.1113.Z 0.10%
7.00.1112.LV 0.01%
7.00.1111.AW 0.03%
7.00.1106.JS 0.46%
7.00.1106.CS 0.37%
7.00.1023.FW 0.48%
7.00.1013.NS 0.76%
6.50.0808.ESLAT.A9 0.06%
6.50.0808.ESLAT.A8 0.04%
6.50.0808.64.ESLAT 0.04%
6.40.0813.64.FRCA 0.06%
6.40.0805.FRCA 0.01%
6.30.0722.ENCA 0.11%
6.20.0813.PTBR 0.03%
6.01.0806.64.ENCA 0.18%
6.00.0818.64.RT 0.01%
6.00.0812.64.AW 0.12%
6.00.0806.64.SR 0.07%
6.00.0806.64.NS 0.10%
6.00.0806.64.LV 0.03%
6.00.0806.64.JS 0.29%
6.00.0806.64.FW 0.84%
6.00.0806.64.CS 0.08%
6.00.0805.SR 0.08%
6.00.0805.NS 0.64%
6.00.0805.FW 0.07%
6.00.0805.CS 0.01%
6.00.0801.CS 0.17%
5.50.0410.LA 0.10%
5.40.0425.FRCA 0.04%
5.30.0613.ENCA 0.04%
5.30.0521.ENCA 0.03%
5.30.0414.ENCA 0.04%
5.30.0407.ENCA 0.01%
5.20.0513.PTBR 0.01%
5.20.0421.PTBR 0.03%
104 versions

Typically installed together

Other programs by Sony

VAIO Help and Support

What is VAIO Help and Support?  (from Sony)

The Help and Support utility helps you keep your VAIO computer up to date by regularly checking the Sony eSupport Web site for important software updates and information for your specific VAIO computer model. The software makes it easy to keep your VAIO computer up to date by actively informing you of recommended and i...  Read more


VAIO Help and Support is a program developed by Sony. It is bundled and preinstalled with various Sony computers. The most used version is 9.00.0729.enus, with over 25% of all installations currently using this version. The software installer includes 47 files and is usually about 167.02 MB (175,138,357 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows Vista (SP2). While about 71% of users of VAIO Help and Support come from the United States, it is also popular in Canada and Brazil.

This program is pre-installed on the PC

Such software is installed by the manufacture when delivering the PC to the end user. Some pre-installed programs are considered bloatware as they are simply limited function trials, while others are required for proper PC operation.
Note: This program has often been considered as bloatware by some users as it is bundled on various manufacturer's new PCs. (Because this might be considered bloatware does not mean the software is bad or harmful, if you use it regularly its worthwhile to have. However, bloatware typically means the program is optional and was simply pre-installed but is not required and can be removed.) Some quick tips to be aware of:
  • It is usually licensed for use only on the Sony PC on which it was pre-installed.
  • It sometimes difficult for users to remove via the 'Uninstall a Program' feature in Windows.

Program detailsProgram details

URL: www.vaio-link.com
Installation folder: C:\Program Files\Sony\VAIO Help and Support
Uninstaller: RunDll32 C:\Program Files2\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Informat
Estimated size: 167.02 MB
Language: English

Program filesFiles installed by VAIO Help and Support

  • KBFAQ.exe - KBFAQ
  • ModelHome.exe - ModelHome
  • NewsAlert.exe - NewsAlert
  • SoftwareDriver.exe - SoftwareDriver
  • ModelSpec.exe (by Sony Electronics) - ModelSpec
  • WinDVDLauncher.exe (by Sony Electronics) - MSOLauncher
  • Bluetooth2.exe (by Macromedia) - Captivate (FlashPlayer)
  • additional_information.exe (by Adobe Systems) - Shockwave Flash (Adobe Flash Player 10.0 r2)
  • additional_information2.exe (by Adobe Systems)
  • Bluetooth1.exe (by Macromedia)
  • HSSearchLink.exe
  • setup_is_simple.exe
  • Win7_Features.exe - Windows 7 Features
  • all_come_together.exe
  • Esupport_BR.exe - Esupport_BR
  • Backstage_EN_US.exe - Project1
  • BluetoothHelp.exe - MSSupport
  • Esupport_CA.exe - Esupport_CA
  • Esupport_EN_US.exe - Esupport_EN_US
  • Esupport_LA.exe - Esupport_LA
  • MemoryStickInfo.exe
  • ModelSupport_EN_US.exe - ModelSupport_EN_US
  • MSSupport.exe
  • MSXPMode.exe - MSXPMode
  • SonyRepair_EN_US.exe - SonyRepair_EN_US
  • Tutorial_EN_US.exe - Tutorial_EN_US
  • VAIOAccessory_EN_US.exe - VAIOAccessory_EN_US
  • VAIOContact_EN_US.exe - VAIOContact_EN_US
  • VaioNews.exe - VAIONews_EN_US
  • VaioSpec_EN_US.exe - VAIOSpec_EN_US
  • VaioSW.exe - VaioSW_EN_US

How do I remove VAIO Help and Support?

You can uninstall VAIO Help and Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program VAIO Help and Support, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove VAIO Help and Support.

Win 7 (SP1) 73%
Win 8.1 0%
Uninstall it 22%
Keep it 78%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 80.95%
Windows Vista 12.10%
Windows 10 6.78%
Windows XP 0.17%
Which OS releases does it run on?
Windows 7 Home Premium 62.58%
Windows Vista Home Premiu... 10.71%
Windows 7 Professional 8.62%
Windows 7 Home Basic 5.61%
Windows 10 Home 4.66%
Windows 7 Ultimate 2.53%

Distribution by countryGeography

71.08% of installs come from the United States
Which countries install it?
  United States 71.08%
  Canada 6.16%
  Brazil 6.00%
  Iran 3.16%
  Mexico 3.00%
  Argentina 1.02%
  Chile 0.69%
  Colombia 0.67%
  United Kingdom 0.43%
  Germany 0.38%
  Turkey 0.35%
  Spain 0.33%
  India 0.32%
  PR 0.31%

About Sony

Sony is a leading manufacturer of electronics products for the consumer markets and is the electronics business unit and the parent company of the Sony Group.
Publisher URL: www.sony.com


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