84,488,480 programs installed

Should I remove VAIO Care?

What percent of users and experts removed it?
12% remove it88% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #512
United States Rank #848
Reach 1.2916%
Lifespan of installation (until removal)
< 10.48 days
309.30 days >
Average installed length: 162.52 days


VersionDistribution 0.74% 0.00% 0.31% 0.02% 1.59% 0.00% 0.97% 0.03% 2.91% 2.05% 0.04% 1.24% 0.00% 2.09% 0.05% 4.93% 5.20% 0.06% 2.15% 2.22% 0.06% 6.48% 4.62% 0.06% 3.85% 0.00% 4.37% 10.54% 4.51% 1.19% 5.98% 0.62% 0.04% 0.21% 1.32% 8.68% 2.37% 7.01% 0.67% 0.37% 0.02% 1.62% 3.27% 0.04% 0.04% 0.83% 0.00% 1.03% 0.07% 0.18% 3.32%
51 versions

Typically installed together

Other programs by Sony


What is VAIO Care?  (from Sony)

VAIO Care can help and the ASSIST button is a shortcut that allows you to open VAIO Care. I’d like to explain the benefit of this program. Whether you enter VAIO Care from the ASSIST button or start menu, this utility can guide you through troubleshooting steps, system updates, configuration tools and system tune-up op...  Read more


VAIO Care is a software program developed by Sony. It is typically pre-installed with most new Sony computers. The most common release is, with over 98% of all installations currently using this version. During setup, the program registers itself to launch on boot through a Windows Schedule Task in order to automatically start-up. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named vaiocare.exe. The setup package generally installs about 104 files and is usually about 33.52 MB (35,151,076 bytes). The installed file Solution.Updater.Model.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 36% of users of VAIO Care come from the United States, it is also popular in United Kingdom and Germany.

This program is pre-installed on Sony PCs

Pre-installed software such as this is usually included by default on the manufacturer's PC. Many OEM (original equipment manufacture) software that is included with a new PC is useful and in many cases required for the PC to function properly as in the case of various software drivers. However, some pre-installed software is optional and can be safely removed.
Some users and experts alike have reported that this program is considered bloatware or bundleware. Such software is optional and can be safely removed if you do not utilize the features of the progam.
Sony has been criticized for loading its VAIO laptops with bloatware, or ineffective and unrequested software that supposedly allows the user to immediately use the laptop for multimedia purposes. Sony also offers a Fresh start option in some countries which allows a new computer to be shipped only with a basic Windows operating system and very little trial software pre-installed.
  • It is usually licensed for use only on the Sony PC on which it was pre-installed.
  • It sometimes difficult for users to remove via the 'Uninstall a Program' feature in Windows.

Program detailsProgram details

URL: esupport.sony.com
Installation folder: C:\Program Files\Sony\VAIO Care\
Uninstaller: MsiExec.exe /X{471F7C0A-CA3A-4F4C-8346-DE36AD5E23D1}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 33.52 MB
Language: Portuguese (Brazil)

Program filesFiles installed by VAIO Care

Program executable:vaiocare.exe
Path:C:\Program Files\sony\vaio care\vaiocare.exe
Additional files:
  • PenPressValueDetect.dll - Pen Press Detection Dynamic Link Library
  • EPWrapper.dll - EPWrapper Dynamic Link Library
  • SonyCheck.dll - SonyCheck Dynamic Link Library
  • SSD_Detect.dll - SSD_Dete Dynamic Link Library
  • TaskScheduler.dll - TaskSche Dynamic Link Library
  • VCPerfService.exe - VAIO Care Performance Service
  • Extract.dll - Extract Dynamic Link Library
  • Solution.Updater.Model.dll - Solution.Updater.Model
  • SpeakerVolumeDetection.exe - SpeakerVolumeDetection
  • WindowsSecurityCenter.dll - WindowsSecurityCenter
  • CreateShortCuts.exe - CreateSh Application
  • VCCreatRecoveryMedia.exe - VCCreatRecoveryMedia
  • VCSpt.exe - VAIOCare Application (VAIO Care)
  • ChangeConfigSetting.exe - ChangeConfigSetting
  • BasicVirusCheckAPI.dll - BasicVirusCheckAPI
  • SeagateToolsDriver.dll - SeagateToolsDriver
  • UpdateCheckAPI.dll - Check Update Environment
  • Solution.Updater.exe - Solution.Updater
  • VCDLauncherProxy.exe - VCDLauncherProxy
  • InstallCertFile.exe - InstallCertFile
  • VAIOCareToolkit.dll - VAIOCareToolkit
  • BatteryCheckBL.dll - BatteryCheckBL
  • BatteryCheckPL.dll - BatteryCheckPL
  • SelfHealUpdate.exe - SelfHealUpdate
  • VaioCareUpdate.exe - VaioCareUpdate
  • VCDesktopToast.exe - VCDesktopToast
  • AuslogicAgent.exe - AuslogicAgent
  • BatteryModule.exe - BatteryModule
  • ClearRegistry.exe - ClearRegistry
  • ConnectionPro.exe - ConnectionPro
  • DeployCRMflag.exe - DeployCRMflag
  • Batterychart.dll - Batterychart
  • CheckVCStates.dll - CheckVAI.dll (Check VAIO Care State)
  • CheckVCStates32.dll
  • IntelMonitor.dll - IntelMonitor
  • KeyUtilities.dll - KeyUtilities
  • TrendMicroVS.dll - TrendMicroVS
  • VCSystemTray.exe - VCSystemTray
  • VCWebServer.exe - VCWebServer
  • VCOneClick.exe - VCOneClick
  • InstallationTools.dll - VAIO Care (Installation Tools DLL)
  • InstallDB.dll - Installation Database DLL
  • Logging.dll - Logging Dynamic Link Library
  • ManagedVAIORecovery.dll - Managed VAIO Recovery DLL
  • OsServices.dll - OS Services DLL
  • PluginFactory.dll - PluginFactory DLL
  • VAIOCareLauncher.exe
  • VAIOCareMain.exe
  • VAIOCareService.exe
  • VAIOCommon.dll - VAIOCommon Dynamic Link Library
  • VAIOInstallAppsDrivers.dll - VAIOInstallAppsDrivers DLL
  • VAIORecovery.dll - VAIO Recovery DLL
  • VAIOShell.exe - VAIOShell
  • VAIOUtility.dll - VAIOUtility Dynamic Link Library
  • VCService.exe - VAIOCare
  • VCsystray.exe
  • VCUtility.dll - VCUtility
  • VU5Update.dll - VU5Update
  • ZipHelper.exe - ZipHelper
  • McAfeeVS.dll - McAfeeVS

Program behaviorsBehaviors exhibited

7 Scheduled Tasks
  • VAIOCare.exe is scheduled as a task with the class '{11FCB378-0A8B-4018-B129-CDD734B0D757}' (runs on registration).
  • VCSystemTray.exe is scheduled as a task named 'CheckSystemInfo' (runs monthly on Thursdays at 0.00).
  • VAIOShell.exe is scheduled as a task with the class '{D03F29EA-2782-4C2D-925D-C8BA1CCB2E25}' (runs on registration).
  • VCsystray.exe is scheduled as a task named 'VCUpdateLearn' (runs on registration).
  • Solution.Updater.exe is scheduled as a task named 'UpdateSolution' (runs weekly on Mondays at 12:00).
  • VCOneClick.exe is scheduled as a task named 'VCOneClick' (runs monthly on Fridays at 13.00).
  • Plus 1 more
6 Scheduled Tasks (Boot/Login)
  • VCSystemTray.exe is automatically launched at startup through a scheduled task named VCSelfHeal.
  • Solution.Updater.exe is automatically launched at startup through a scheduled task named UpdateSolution.
  • DeployCRMflag.exe is automatically launched at startup through a scheduled task named DeployCRMflag.
  • VCSpt.exe is automatically launched at startup through a scheduled task named VAIO Care Support.
  • VCsystray.exe is automatically launched at startup through a scheduled task named VAIO Care.
  • VAIOCareService.exe is automatically launched at startup through a scheduled task named VAIO Care Service.
2 Services
  • VCService.exe runs as a service named 'VCService' (VCService) "@"C:\Program Files\Sony\VAIO Care\DllResources\VCServiceRes.dll",-1001".
  • VCPerfService.exe runs as a service named 'Intel(R) System Behavior Tracker Collector Service' (SampleCollector) "Collects the system information for Intel(R) System Behavior Tracker.".
2 Startup Files (User Run Once)
  • VCSystemTray.exe is loaded once in the current user (HKCU) registry as a startup file name 'Application Restart #2' which loads as C:\Program Files\Sony\VAIO Care\VCSystemTray.exe VCSystemTray.
  • VCAdmin.exe is loaded once in the current user (HKCU) registry as a startup file name 'Application Restart #3' which loads as C:\Program Files\Sony\VAIO Care\VCAdmin.exe VCAdmin.
Network connections
  • VCSystemTray.exe connects to unknown.prolexic.com ( port 80).

Program resource utilizationResource utilization averages

Memory:12.54 MB
21.09 MB average
Total CPU:0.0014510100%
0.031193% average
Kernel CPU:0.00071877%
0.016088% average
User CPU:0.00073224%
0.015104% average
CPU cycles/sec:706,597
8,062,084 average
I/O reads/min:1.91 KB
435.61 KB average
I/O writes/min:20 Bytes
105.02 KB average
Memory:8.21 MB
Total CPU:0.0001617394%
Kernel CPU:0.00009956%
User CPU:0.00006218%
CPU cycles/sec:4,479
I/O reads/min:33 Bytes
Memory:67.6 MB
Total CPU:0.0016802869%
Kernel CPU:0.00142056%
User CPU:0.00025973%
CPU cycles/sec:190,629
I/O reads/min:1.35 KB
I/O writes/min:28 Bytes

How do I remove VAIO Care?

You can uninstall VAIO Care from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program VAIO Care, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove VAIO Care.

Win 7 (SP1) 52%
Win 7 0%
Windows Service? Yes
(Installs a service)

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 57.42%
Windows 10 41.74%
Windows Vista 0.75%
Windows XP 0.09%
Which OS releases does it run on?
Windows 7 Home Premium 43.11%
Windows 8.1 13.74%
Windows 10 Home 7.95%
Windows 7 Professional 6.88%
Windows 8 6.35%
Windows 7 Home Basic 3.87%

Distribution by countryGeography

35.57% of installs come from the United States
Which countries install it?
  United States 35.57%
  United Kingdom 6.93%
  Germany 6.28%
  Italy 5.83%
  France 3.58%
  India 3.50%
  Brazil 3.49%
  Canada 2.97%
  Spain 1.91%
  Netherlands 1.66%
  Iran 1.65%
  Mexico 1.51%
  Japan 1.51%
  Belgium 1.45%

About Sony

Sony is a leading manufacturer of electronics products for the consumer markets and is the electronics business unit and the parent company of the Sony Group.
Publisher URL: www.sony.com


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