84,488,480 programs installed

Should I remove Citrix Access Gateway Plug-in?

What percent of users and experts removed it?
9% remove it91% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #14,432
United States Rank #11,122
Reach 0.0199%
Lifespan of installation (until removal)
< 16.64 days
490.93 days >
Average installed length: 257.94 days


VersionDistribution 0.26% 0.77% 0.51% 0.26% 1.02% 0.26% 0.26% 2.04% 0.51% 1.02% 0.51% 10.20% 0.51% 0.77% 0.26% 2.30% 0.26% 0.51% 0.77% 2.04% 1.53% 2.30% 0.26% 0.26% 4.85% 0.26% 1.53% 1.28% 1.28% 1.79% 1.28% 2.04% 0.77% 0.26% 0.51% 1.02% 1.02% 0.77% 1.28% 0.77% 0.77% 0.26% 3.57% 0.26% 2.55% 3.06% 5.36% 1.02% 1.28% 2.81% 0.77%
80 versions

Other programs by Citrix Systems

Citrix Access Gateway Plug-in

What is Citrix Access Gateway Plug-in?  (from Citrix Systems)

Citrix Access Gateway Plug-in is client software for Windows XP , Windows Vista (32-bit & 64-bit) & Windows-7 (32-bit & 64-bit) that enables secure connectivity through Access Gateway, Enterprise Edition. This release also supports globalized end-user experience in English, French ,German, Japanese and Spanish lang...  Read more


Citrix Access Gateway Plug-in is a program developed by Citrix Systems. The most used version is, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is icon_nsload.exe. The software installer includes 16 files and is usually about 3.75 MB (3,932,465 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 58% of users of Citrix Access Gateway Plug-in come from the United States, it is also popular in Germany and United Kingdom.

Program detailsProgram details

URL: www.citrix.com
Help link: support.citrix.com
Installation folder: C:\Program Files\Citrix\Secure Access Client\
Uninstaller: MsiExec.exe /X{964B35F3-6135-4852-B8D4-5078FE809ABA}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 3.75 MB

Program filesFiles installed by Citrix Access Gateway Plug-in

Program executable:icon_nsload.exe
Additional files:
  • nsnp.dll - Citrix Access Gateway Plugin Network Provider
  • nsinst.dll - Citrix Access Gateway installer
  • nsauto.exe - Citrix Access Gateway Plug-in (Citrix Access Gateway Auto Login Helper)
  • nsload.exe
  • nsload_ui_de.dll
  • nsload_ui_es.dll
  • nsload_ui_fr.dll
  • nsload_ui_ja.dll
  • nsverctl.exe - Citrix Access Gateway Plug-in Service
  • nswcc.exe - nswcc Application
  • nsClientCollect.exe - Citrix Access Gateway Client (Citrix Access Gateway Client Log Collector)
  • nscltapi.dll - Citrix Access Gateway API
  • npagee.dll - Citrix Access Gateway
  • npagee64.dll
  • nsepa.exe - Citrix Access Gateway EPA Server
  • ctxva51.sys - Citrix (Citrix Secure Access Driver)

Program behaviorsBehaviors exhibited

2 Google Chrome Plugins
  • npagee.dll is loaded in the Google Chrome web browser as 'npagee.dll'.
  • npagee64.dll is loaded in the Google Chrome web browser as 'npagee64.dll'.
2 Mozilla Plugins
  • npagee.dll is loaded into Mozilla Firefox under the product name 'Citrix Access Gateway Endpoint Analysis for 64-bit Windows' with a plugin key of '@Citrix.com/npagee,version=' for all users of the PC.
  • npagee64.dll is loaded into Mozilla Firefox under the product name 'Citrix Access Gateway Endpoint Analysis for 64-bit Windows' with a plugin key of '@Citrix.com/npagee64,version=' for all users of the PC.
Scheduled Task
  • nsload.exe is scheduled as a task with the class '{DF953F27-3D3D-42A1-9EF4-A9F5043872CB}' (runs on registration).
  • nsverctl.exe runs as a service named 'Citrix Secure Access Client Service' (nsverctl) "Citrix Secure Access Client Service".
2 Windows Firewall Allowed Programs
  • nsload.exe is added as a firewall exception for 'C:\Program Files\Citrix\Secure Access Client\nsload.exC:*:enableC:Citrix Access Gateway Plug-In'.
  • nsepa.exe is added as a firewall exception for 'C:\Program Files\Citrix\Secure Access Client\nsepa.exC:*:enableC:Citrix Access Gateway Endpoint Analysis'.

How do I remove Citrix Access Gateway Plug-in?

You can uninstall Citrix Access Gateway Plug-in from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Citrix Access Gateway Plug-in, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Citrix Access Gateway Plug-in.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by Citrix Access Gateway Plug-in you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win 7 (SP1) 72%
Win 7 0%
Windows Service? Yes
(Installs a service)
Uninstall it 9%
Keep it 91%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 75.32%
Windows 10 15.01%
Windows Vista 5.85%
Windows XP 3.82%
Which OS releases does it run on?
Windows 7 Home Premium 30.51%
Windows 7 Professional 26.92%
Windows 7 Ultimate 9.74%
Windows 7 Enterprise 7.44%
Windows Vista Home Premiu... 4.62%
Microsoft Windows XP 3.59%

Distribution by countryGeography

58.41% of installs come from the United States
Which countries install it?
  United States 58.41%
  Germany 11.41%
  United Kingdom 3.48%
  Canada 2.51%
  Italy 1.93%
  Netherlands 1.93%
  France 1.74%
  India 1.35%
  Australia 1.35%
  Spain 0.97%
  Brazil 0.97%
  Korea 0.97%
  Sweden 0.97%
  Turkey 0.97%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 38.93%
Hewlett-Packard 28.28%
Acer 8.20%
Lenovo 7.38%
Samsung 4.51%
Toshiba 2.87%
Intel 2.05%
ASUS 2.05%
Medion 2.05%
Common models
LENOVO 11433FU 4.23%
HP Pavilion dv6 Notebook ... 4.23%
Dell Latitude E6420 3.52%
Dell XPS 8300 2.82%
Dell Vostro 3460 2.82%
HP Pavilion dv7 Notebook ... 2.11%

About Citrix Systems

Citrix Systems provides server and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open source products.
Publisher URL: www.citrix.com


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