84,488,480 programs installed

Should I remove AT&T Troubleshoot & Resolve?

What percent of users and experts removed it?
4% remove it96% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #8,671
United States Rank #3,900
Reach 0.0450%
Lifespan of installation (until removal)
< 14.80 days
436.52 days >
Average installed length: 229.36 days


VersionDistribution 0.11% 25.17% 0.11% 26.52% 12.98% 19.86% 15.24%

Other programs by AT&T

AT&T Troubleshoot & Resolve


AT&T Troubleshoot & Resolve is a program developed by AT&T. The most used version is, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 10 files. In comparison to the total number of users, most PCs are running the OS Windows 10 as well as Windows 7 (SP1). While about 100% of users of AT&T Troubleshoot & Resolve come from the United States, it is also popular in Germany and Russia.

Program detailsProgram details

URL: www.att.net
Help link: ufix.att.com
Installation folder: C:\Program Files\att\
Uninstaller: "C:\Program Files\ATT\\uninstall.exe" /vendorId=ATT /full=true

Program filesFiles installed by AT&T Troubleshoot & Resolve

  • Uninstall.exe - AT&T Troubleshoot & Resolve (AT&T Troubleshoot & Resolve installer)
  • ipworksssl9.dll (by /n software inc. - www.nsoftware.com) - IP*Works! SSL C++ Edition Version 9.0 (IP*Works! SSL V9)
  • MAConfigure.exe
  • MAHostService.exe (by Alcatel-Lucent) - MAHostService
  • msvcp100.dll (by Microsoft) - Microsoft® Visual Studio® 2010 (Microsoft® C Runtime Library)
  • msvcr100.dll (by Microsoft)
  • node.exe (by Joyent, Inc) - Node.js (Evented I/O for V8 JavaScript)
  • npMotive.dll (by Alcatel-Lucent) - Motive Plug-in (Motive Plug-in for Mozilla Browsers)
  • pcBrowser.exe - McciBrowser (mcci+McciBrowser)
  • zlib1.dll (by Zlib) - Zlib (Zlib: general purpose data compression / decompression library)

Program behaviorsBehaviors exhibited

Google Chrome Plugin
  • npMotive.dll is loaded in the Google Chrome web browser as 'npMotive.dll'.
Mozilla Plugin
  • npMotive.dll is loaded into Mozilla Firefox under the product name 'Motive Plug-in' with a plugin key of '@Motive.com/NpMotive,version=1.0' for all users of the PC.
  • MAHostService.exe runs as a service named 'AT&T Troubleshoot & Resolve' (AT&T Troubleshoot & Resolve) "AT&T Troubleshoot & Resolve Host Service".

How do I remove AT&T Troubleshoot & Resolve?

You can uninstall AT&T Troubleshoot & Resolve from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program AT&T Troubleshoot & Resolve, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove AT&T Troubleshoot & Resolve.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by AT&T Troubleshoot & Resolve you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win 10 53%
Win Vista (SP1) 0%
Windows Service? Yes
(Installs a service)
Uninstall it 4%
Keep it 96%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 52.76%
Windows 7 39.46%
Windows Vista 5.86%
Windows XP 1.92%
Which OS releases does it run on?
Windows 7 Home Premium 30.50%
Windows 10 Home 29.82%
Windows 8.1 14.17%
Windows 10 Pro 5.22%
Windows Vista Home Premiu... 4.99%
Windows 7 Professional 4.99%

Distribution by countryGeography

99.55% of installs come from the United States
Which countries install it?
  United States 99.55%
  Germany 0.19%
  Russia 0.06%
  DZ 0.06%
  Canada 0.06%
  United Kingdom 0.06%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 37.52%
Dell 31.24%
Acer 9.73%
Toshiba 9.42%
ASUS 5.02%
Lenovo 3.14%
Gateway 0.94%
Intel 0.78%
MSI 0.63%
Common models
HP Pavilion g7 Notebook P... 4.12%
HP 2000 Notebook PC 3.82%
Dell Inspiron 3847 3.24%
Dell XPS 8700 3.24%
Hewlett-Packard p6837c 2.65%
Dell Inspiron 660s 2.65%

Publisher URL: www.att.com


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