Should I remove AT&T Troubleshoot & Resolve?
What percent of users and experts removed it?
4% remove it96% keep it
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #8,671
United States Rank #3,900
Reach 0.0450%
Lifespan of installation (until removal)
< 14.80 days
436.52 days >
Average installed length: 229.36 days
Versions
Version | Distribution |
8.5.1.40 |
0.11% |
|
8.5.1.16 |
25.17% |
|
8.5.1.12 |
0.11% |
|
8.5.0.48 |
26.52% |
|
8.4.1.12 |
12.98% |
|
8.4.1.11 |
19.86% |
|
8.3.1.18 |
15.24% |
|
Rankings
- #8,666 Corel Painter 12
- #8,667 RockMelt
- #8,668 NetworkGenie by MSI Co., LTD
- #8,669 ChiconyCam
- #8,670 PC Speed Maximizer v3.2 by Smart PC Solutions
- #8,671 AT&T Troubleshoot & Resolve
- #8,672 Glary Utilities 2.52.0.1698 by Glarysoft Ltd
- #8,673 Sharpener Pro 3.0 by Nik Software
- #8,674 You Need A Budget 4 (YNAB) by YouNeedABudget.com
- #8,675 Splash Lite by Mirillis
- #8,676 Vodafone Wi-Fi
AT&T Troubleshoot & Resolve
Overview
AT&T Troubleshoot & Resolve is a program developed by AT&T. The most used version is 8.5.0.48, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 10 files. In comparison to the total number of users, most PCs are running the OS Windows 10 as well as Windows 7 (SP1). While about 100% of users of AT&T Troubleshoot & Resolve come from the United States, it is also popular in Germany and Russia.
Program details
URL: www.att.net
Help link: ufix.att.com
Installation folder: C:\Program Files\att\8.4.1.11
Uninstaller: "C:\Program Files\ATT\8.4.1.11\uninstall.exe" /vendorId=ATT /full=true
Files installed by AT&T Troubleshoot & Resolve
-
Uninstall.exe - AT&T Troubleshoot & Resolve (AT&T Troubleshoot & Resolve installer)
-
ipworksssl9.dll (by /n software inc. - www.nsoftware.com) - IP*Works! SSL C++ Edition Version 9.0 (IP*Works! SSL V9)
-
MAConfigure.exe
-
MAHostService.exe (by Alcatel-Lucent) - MAHostService
-
msvcp100.dll (by Microsoft) - Microsoft® Visual Studio® 2010 (Microsoft® C Runtime Library)
-
msvcr100.dll (by Microsoft)
-
node.exe (by Joyent, Inc) - Node.js (Evented I/O for V8 JavaScript)
-
npMotive.dll (by Alcatel-Lucent) - Motive Plug-in (Motive Plug-in for Mozilla Browsers)
-
pcBrowser.exe - McciBrowser (mcci+McciBrowser)
-
zlib1.dll (by Zlib) - Zlib (Zlib: general purpose data compression / decompression library)
Behaviors exhibited
Google Chrome Plugin
- npMotive.dll is loaded in the Google Chrome web browser as 'npMotive.dll'.
Mozilla Plugin
- npMotive.dll is loaded into Mozilla Firefox under the product name 'Motive Plug-in' with a plugin key of '@Motive.com/NpMotive,version=1.0' for all users of the PC.
Service
- MAHostService.exe runs as a service named 'AT&T Troubleshoot & Resolve' (AT&T Troubleshoot & Resolve) "AT&T Troubleshoot & Resolve Host Service".
How do I remove AT&T Troubleshoot & Resolve?
You can uninstall AT&T Troubleshoot & Resolve from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program AT&T Troubleshoot & Resolve, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove AT&T Troubleshoot & Resolve.
How do I reset my web browser?
If your web browser homepage and search settings have been modfied by AT&T Troubleshoot & Resolve you can restore them to their previous default settings.
Microsoft Internet Explorer
- Open Internet Explorer and click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
- The changes will take effect the next time you open IE.
Mozilla Firefox
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
- To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
Google Chrome
- Open Chrome and click the Chrome menu on the browser toolbar.
- Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
- When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
- Restart Google Chrome.
OS VERSIONS
Win 10 53%
Win Vista (SP1) 0%
|
|
HOW IT RUNS
Windows Service? Yes
(Installs a service)
|
|
USER ACTIONS
|
Uninstall it 4%
Keep it 96%
|
|
Windows
Which Windows OS versions does it run on?
Windows 10 |
52.76% |
|
Windows 7 |
39.46% |
|
Windows Vista |
5.86% |
|
Windows XP |
1.92% |
|
Which OS releases does it run on? |
Windows 7 Home Premium |
30.50% |
|
Windows 10 Home |
29.82% |
|
Windows 8.1 |
14.17% |
|
Windows 10 Pro |
5.22% |
|
Windows Vista Home Premiu... |
4.99% |
|
Windows 7 Professional |
4.99% |
|
Geography
99.55% of installs come from the United States
Which countries install it?
United States |
99.55% |
Germany |
0.19% |
Russia |
0.06% |
DZ |
0.06% |
Canada |
0.06% |
United Kingdom |
0.06% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
Hewlett-Packard |
37.52% |
|
Dell |
31.24% |
|
Acer |
9.73% |
|
Toshiba |
9.42% |
|
ASUS |
5.02% |
|
Lenovo |
3.14% |
|
GIGABYTE |
1.57% |
|
Gateway |
0.94% |
|
Intel |
0.78% |
|
MSI |
0.63% |
|
Common models |
HP Pavilion g7 Notebook P... |
4.12% |
|
HP 2000 Notebook PC |
3.82% |
|
Dell Inspiron 3847 |
3.24% |
|
Dell XPS 8700 |
3.24% |
|
Hewlett-Packard p6837c |
2.65% |
|
Dell Inspiron 660s |
2.65% |
|
Publisher URL: www.att.com