74,139,804 programs installed

Should I remove Remote Assistance?

What percent of users and experts removed it?
46% remove it54% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #37,324
Reach 0.0032%
(Not enough data to show 30 day installation trends)
Uninstallation trends (last 30 days)


7.0.454 80.00%
6.3.374 20.00%

Other programs by LogMeIn

Remote Assistance

What is Remote Assistance?

Remote Assistance is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows support technichians to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.

About  (from LogMeIn)

LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center. The online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online custo...  Read more


The most common release is 7.0.454, with over 98% of all installations currently using this version. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 11 files and is usually about 9.01 MB (9,442,489 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{51B45305-3996-490B-BE32-6F9800CD43C5}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 9.01 MB

Program filesFiles installed by Remote Assistance

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - LogMeIn Rescue Calling Card DLL
  • LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook.dll
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • Unattended.exe
  • unlock.dll
  • unlock64.dll

Program behaviorsBehaviors exhibited

  • CallingCard.exe runs as a service named 'LogMeIn Rescue (3534f9a8-08c5-462f-ac9e-5750b1b4a4ff)' (LMIRescue_3534f9a8-08c5-462f-ac9e-5750b1b4a4ff).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

How do I remove Remote Assistance?

Quickly and completely remove Remote Assistance from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Remote Assistance from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Remote Assistance, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Remote Assistance.

Win 8 56%
Win 7 2%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 46%
Keep it 54%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 8 55.56%
Windows 7 44.44%
Which OS releases does it run on?
Windows 7 Professional 42.22%
Windows 8.1 Pro 15.56%
Windows 10 Pro 13.33%
Windows 8 Pro 13.33%
Windows 8 4.44%
Windows 8.1 4.44%

Distribution by countryGeography

28.57% of installs come from United Kingdom
Which countries install it?
  United Kingdom 28.57%
  Australia 22.45%
  United States 18.37%
  New Zealand 18.37%
  BB 10.20%
  Canada 2.04%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Lenovo 44.74%
Hewlett-Packard 21.05%
ASUS 18.42%
Acer 10.53%
Common models
Acer TM8473T 4.65%
ASUS All Series 4.65%
Gigabyte Z68MX-UD2H-B3 4.65%
HP ENVY 17 Leap Motion SE... 4.65%
HP EliteBook Folio 1040 G... 4.65%
LENOVO 20BE0096US 4.65%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com


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