Microtec Support
What is Microtec Support?
Microtec Support is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows Connect to Microtec to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available. The web portal requires either an ActiveX plugin for Internet Explorer, or an extension for Firefox (the LogMeIn plug-in for Firefox), or an extension for Safari (the LogMeIn plug-in for Safari), failing that it falls back to requiring Java in order to run a Java program, and failing that it falls back to "a screen-shot-based HTML remote control".
Overview
Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 7 files and is usually about 7.54 MB (7,911,014 bytes).
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.54 MB
Files installed by Microtec Support
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CallingCard.exe - LogMeIn Rescue Calling Card
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ra64app.exe - LogMeIn Rescue GUI Launcher
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rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
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LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
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rahook9x.dll
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rarcc.dll - LogMeIn Rescue RARCC DLL
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unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\ATSCallingCard\CallingCard.exe'.
How do I remove Microtec Support?
You can uninstall Microtec Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Microtec Support, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Microtec Support.
OS VERSIONS
Win 7 (SP1) 48%
Win Vista (SP1) 2%
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WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
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USER ACTIONS
 |
Uninstall it 1%
Keep it 99%
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Windows
Which Windows OS versions does it run on?
| Windows 7 |
48.48% |
|
| Windows Vista |
22.73% |
|
| Windows 10 |
15.91% |
|
| Windows XP |
12.88% |
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Which OS releases does it run on? |
| Windows 7 Home Premium |
43.18% |
|
| Windows Vista Home Premiu... |
18.18% |
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| Windows 8 |
13.64% |
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| Microsoft Windows XP |
12.88% |
|
| Windows 7 Professional |
5.30% |
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| Windows Vista Home Basic |
3.03% |
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Geography
98.60% of installs come from the United States
Which countries install it?
| United States |
98.60% |
| Canada |
1.40% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
40.78% |
|
| Dell |
33.01% |
|
| Toshiba |
9.71% |
|
| Acer |
4.85% |
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| Intel |
3.88% |
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| ASUS |
2.91% |
|
| Lenovo |
1.94% |
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| American Megatrends |
1.94% |
|
| Gateway |
0.97% |
|
Common models |
| TOSHIBA Satellite C655D |
3.67% |
|
| Dell Inspiron 530 |
2.75% |
|
| HP Pavilion dv5 Notebook ... |
1.83% |
|
| Dell Inspiron 1545 |
1.83% |
|
| Dell Inspiron One 2020 |
1.83% |
|
| ASUSTeK CM1740-8 |
1.83% |
|
About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com