77,019,263 programs installed

Should I remove Premium Support Remote Access?

What percent of users and experts removed it?
58% remove it42% keep it
Overall Sentiment
Poor
What do people think about it?
(click star to rate)
How common is it?
Global Rank #45,579
United States Rank #26,243
Reach 0.0019%
Lifespan of installation (until removal)
< 19.72 days
581.70 days >
Average installed length: 305.64 days

Versions

VersionDistribution
7.4.515 11.11%
7.0.454 88.89%

Other programs by LogMeIn

Premium Support Remote Access

What is Premium Support Remote Access?

Premium Support Remote Access is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows support technichians to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.

Overview

The most used version is 7.0.454, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 9 files and is usually about 7.5 MB (7,861,379 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.5 MB

Program filesFiles installed by Premium Support Remote Access

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
  • LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • rahook.dll
  • RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
  • unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))

Program behaviorsBehaviors exhibited

Service
  • CallingCard.exe runs as a service named 'LogMeIn Rescue (8edf9b0d-4959-4047-a47e-ae893c7240e4)' (LMIRescue_8edf9b0d-4959-4047-a47e-ae893c7240e4).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '226_10354972239988' which loads as "C:\users\user\appdata\Local\LOGMEI~1\LMIR0001.tmp_r.bat".
Startup File (All Users Run)
  • CallingCard.exe is loaded in the all users (HKLM) registry as a startup file name 'Allin1Convert Search Scope Monitor' which loads as "C:\Program Files2\ALLIN1~2\bar\1.bin\8hsrchmn.exe" /m=2 /w /h.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

How do I remove Premium Support Remote Access?

Quickly and completely remove Premium Support Remote Access from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Premium Support Remote Access from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Premium Support Remote Access, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Premium Support Remote Access.

OS VERSIONS
Win 7 (SP1) 67%
Win Vista (SP2) 4%
 
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
 
USER ACTIONS
Uninstall it 58%
Keep it 42%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 66.67%
Windows 8 18.52%
Windows XP 11.11%
Windows Vista 3.70%
Which OS releases does it run on?
Windows 7 Home Premium 48.15%
Windows 7 Ultimate 14.81%
Microsoft Windows XP 11.11%
Windows 8 3.70%
Windows Vista Home Premiu... 3.70%
Windows 8.1 Pro with Medi... 3.70%

Distribution by countryGeography

90.91% of installs come from the United States
Which countries install it?
  United States 90.91%
  Canada 9.09%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 45.45%
Acer 22.73%
Dell 13.64%
Toshiba 4.55%
Samsung 4.55%
Lenovo 4.55%
American Megatrends 4.55%
Common models
HP Pavilion TS 15 Noteboo... 4.76%
HP Pavilion dv7 Notebook ... 4.76%
Dell Inspiron 1750 4.76%
LENOVO H215 10029 4.76%
Hewlett-Packard p6703w 4.76%
HP Pavilion g7 Notebook P... 4.76%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com

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