24,843,586 programs installed

Should I remove Advanced Tech Support Rescue Connect?

What percent of users and experts removed it?
4% remove it96% keep it
Overall Sentiment
Good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #11,260
United States Rank #5,363
Reach 0.0390%
Lifespan of installation (until removal)
< 6.47 days
190.88 days >
Average installed length: 100.29 days

Versions

VersionDistribution
7.0.454 100.00%

Other programs by LogMeIn

Advanced Tech Support Rescue Connect

What is Advanced Tech Support Rescue Connect?

LogMeIn remote access products use a proprietary remote desktop protocol that is transmitted via SSL. An SSL certificate is created for each remote desktop and is used to cryptographically secure communications between the remote desktop and the accessing computer. Users access remote desktops using either the LogMeIn Ignition stand-alone application or a web portal. The web portal requires either an ActiveX plugin for Internet Explorer, or an extension for Firefox (the LogMeIn plug-in for Firefox), or an extension for Safari (the LogMeIn plug-in for Safari), failing that it falls back to requiring Java in order to run a Java program, and failing that it falls back to "a screen-shot-based HTML remote control". The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available. The web portal requires either an ActiveX plugin for Internet Explorer, or an extension for Firefox (the LogMeIn plug-in for Firefox), or an extension for Safari (the LogMeIn plug-in for Safari), failing that it falls back to requiring Java in order to run a Java program, and failing that it falls back to "a screen-shot-based HTML remote control". The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.

Overview

Advanced Tech Support Rescue Connect is a program developed by LogMeIn. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 11 files and is usually about 7.31 MB (7,662,175 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows Vista (SP2). While about 94% of users of Advanced Tech Support Rescue Connect come from the United States, it is also popular in United Kingdom and Australia.

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.31 MB

Program filesFiles installed by Advanced Tech Support Rescue Connect

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
  • rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • Unattended.exe
  • unlock.dll
  • unlock64.dll
  • G-CustomBrowser.exe - WindowsApplication1
  • unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))

Program behaviorsBehaviors exhibited

Service
  • CallingCard.exe runs as a service named 'LogMeIn Rescue (8ae12e4f-a236-45ec-9b65-5d027fe1686e)' (LMIRescue_8ae12e4f-a236-45ec-9b65-5d027fe1686e).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\ATSCallingCard\CallingCard.exe'.

How do I remove Advanced Tech Support Rescue Connect?

Quickly and completely remove Advanced Tech Support Rescue Connect from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Advanced Tech Support Rescue Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Advanced Tech Support Rescue Connect, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Advanced Tech Support Rescue Connect.

OS VERSIONS
Win 7 (SP1) 69%
Win Server 2003 1%
 
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
 
USER ACTIONS
Uninstall it 4%
Keep it 96%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 70.15%
Windows Vista 17.16%
Windows 8 5.97%
Windows XP 5.97%
Windows Server 2003 0.75%
Which OS releases does it run on?
Windows 7 Home Premium 63.16%
Windows Vista Home Premiu... 14.29%
Microsoft Windows XP 6.02%
Windows 7 Professional 3.76%
Windows 7 Ultimate 3.76%
Windows 8 2.26%

Distribution by countryGeography

93.81% of installs come from the United States
Which countries install it?
  United States 93.81%
  United Kingdom 3.10%
  Australia 1.33%
  Canada 1.33%
  Malaysia 0.44%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 38.52%
Dell 22.95%
Acer 12.30%
Toshiba 8.20%
Gateway 4.10%
ASUS 3.28%
Lenovo 2.46%
American Megatrends 1.64%
Sony 1.64%
GIGABYTE 0.82%
Intel 0.82%
MSI 0.82%
Common models
HP Pavilion dv7 Notebook ... 4.84%
Hewlett-Packard h8-1240t 1.61%
Dell Studio XPS 9100 1.61%
HP Pavilion g6 Notebook P... 1.61%
HP Pavilion g7 Notebook P... 1.61%
Dell Inspiron 580 1.61%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com

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