77,019,263 programs installed

Should I remove Remote Support?

What percent of users and experts removed it?
43% remove it57% keep it
Overall Sentiment
Fair
What do people think about it?
(click star to rate)
How common is it?
United States Rank #38,363
Reach 0.0007%

Versions

VersionDistribution
7.4.515 20.00%
7.0.454 70.00%
6.3.374 10.00%

Other programs by LogMeIn

Remote Support

What is Remote Support?

Remote Support is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows support technichians to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.

Overview

The most used version is 7.0.454, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 11 files and is usually about 7.44 MB (7,799,739 bytes).

Program detailsProgram details

URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 7.44 MB

Program filesFiles installed by Remote Support

  • CallingCard.exe - LogMeIn Rescue Calling Card
  • ra64app.exe - LogMeIn Rescue GUI Launcher
  • rescue.dll - RemotelyAnywhere (RemotelyAnywhere DLL)
  • LMIRhook.000.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
  • rahook9x.dll
  • rarcc.dll - LogMeIn Rescue RARCC DLL
  • RescueWinRTLib.dll - LogMeIn Rescue WinRT DLL
  • Unattended.exe
  • unlock.dll
  • unlock64.dll

Program behaviorsBehaviors exhibited

Service
  • CallingCard.exe runs as a service named 'LogMeIn Rescue (8edf9b0d-4959-4047-a47e-ae893c7240e4)' (LMIRescue_8edf9b0d-4959-4047-a47e-ae893c7240e4).
Startup File (User Run)
  • CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
  • CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '226_10354972239988' which loads as "C:\users\user\appdata\Local\LOGMEI~1\LMIR0001.tmp_r.bat".
Startup File (All Users Run)
  • CallingCard.exe is loaded in the all users (HKLM) registry as a startup file name 'Allin1Convert Search Scope Monitor' which loads as "C:\Program Files2\ALLIN1~2\bar\1.bin\8hsrchmn.exe" /m=2 /w /h.
Windows Firewall Allowed Program
  • CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

How do I remove Remote Support?

Quickly and completely remove Remote Support from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Remote Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Remote Support, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Remote Support.

OS VERSIONS
Win 7 (SP1) 80%
Win XP 20%
 
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
 
USER ACTIONS
Uninstall it 43%
Keep it 57%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 80.00%
Windows XP 20.00%
Which OS releases does it run on?
Windows 7 Professional 50.00%
Microsoft Windows XP 20.00%
Windows 7 Ultimate 10.00%
Windows 7 Home Premium 10.00%
Windows 7 Enterprise 10.00%

Distribution by countryGeography

94.12% of installs come from the United States
Which countries install it?
  United States 94.12%
  United Kingdom 5.88%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 30.00%
Lenovo 30.00%
Hewlett-Packard 20.00%
Acer 20.00%
Common models
LENOVO 2537GF1 37.50%
Dell Dell Precision M3800 12.50%
Dell Latitude E6430 12.50%
HP Vectra 12.50%
HP Pavilion dm4 Notebook ... 12.50%
Dell OptiPlex GX520 ... 12.50%

About LogMeIn

LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com

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