84,488,480 programs installed

Should I remove Virgin Media Service Manager?

What percent of users and experts removed it?
4% remove it96% keep it
Overall Sentiment
What do people think about it?
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How common is it?
Global Rank #26,228
Reach 0.0063%


4.1.16 100.00%

Typically installed together

Virgin Media Service Manager 4.1.16


Virgin Media Service Manager 4.1.16 is a program developed by Virgin Media. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. In the Google Chrome browser, it will add an extension. The main program executable is servicemanager.exe. The software installer includes 19 files and is usually about 31.28 MB (32,803,024 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows Vista (SP2). While about 94% of users of Virgin Media Service Manager come from United Kingdom, it is also popular in the United States and Austria.

Program detailsProgram details

URL: www.virginmedia.com
Installation folder: C:\Program Files\Virgin Media\Service Manager\
Uninstaller: "C:\Program Files\Virgin Media\Service Manager\unins000.exe" /LOG
Estimated size: 31.28 MB

Program filesFiles installed by Virgin Media Service Manager 4.1.16

Program executable:servicemanager.exe
Name:Service Manager
Signed by:Radialpoint
Path:C:\Program Files\virgin media\service manager\servicemanager.exe
Additional files:
  • PSD_IE9Fix.exe - Digital Home Support (Self-Extracting Package for Radialpoint Home Security Dashboard)
  • nprpspa.dll - Service Manager
  • HsdSetup.exe - Chat Extension
  • unins000.exe - Setup/Uninstall
  • BSUtil.dll (by Radialpoint) - Client Gateway 3.7.47
  • ChromeExtension.crx
  • dbghelp.dll (by Microsoft) - Debugging Tools for Windows(R) (Windows Image Helper)
  • DiagnosticFileGrabber.exe (by Radialpoint SafeCare) - Client Gateway 4.1.16
  • mdg.exe (by Radialpoint SafeCare)
  • RpSpaWshComAgent.dll
  • SdkSpdConnector.dll
  • ServiceManagerComHandler.exe
  • ServicepointService.exe
  • shellexec.exe (by Radialpoint)
  • SpaShellExecutor.exe
  • StopServiceManager.exe
  • unins001.exe
  • Windows7Features.dll

Program behaviorsBehaviors exhibited

Google Chrome Plugin
  • nprpspa.dll is loaded in the Google Chrome web browser as 'nprpspa.dll'.
Mozilla Plugin
  • nprpspa.dll is loaded into Mozilla Firefox under the product name '@radialpoint.com/SPA,version=1' with a plugin key of '@radialpoint.com/SPA,version=1' for all users of the PC.
Scheduled Task
  • ServiceManager.exe is scheduled as a task with the class '{56005E6C-C7BC-42F1-B788-DEB80FEF923E}' (runs on registration).
  • ServicepointService.exe runs as a service named 'ServicepointService' (ServicepointService).
Startup File (All Users Run)
  • ServiceManager.exe is loaded in the all users (HKLM) registry as a startup file name 'ServiceManager.exe' which loads as "C:\Program Files\Virgin Media\Service Manager\ServiceManager.exe" /AUTORUN.
Windows Firewall Allowed Program
  • ServicepointService.exe is added as a firewall exception for 'C:\Program Files\Virgin Media\Service Manager\ServicepointService.exe'.
Network connections
  • ServicepointService.exe connects to aps.radialpoint.net ( port 443).

Program resource utilizationResource utilization averages

Memory:12.76 MB
21.09 MB average
Total CPU:0.0003374111%
0.031193% average
Kernel CPU:0.00015928%
0.016088% average
User CPU:0.00017813%
0.015104% average

How do I remove Virgin Media Service Manager?

You can uninstall Virgin Media Service Manager from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Virgin Media Service Manager 4.1.16, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Virgin Media Service Manager.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by Virgin Media Service Manager 4.1.16 you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win 7 (SP1) 57%
Win XP 1%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 4%
Keep it 96%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 58.40%
Windows Vista 22.40%
Windows 10 14.40%
Windows XP 4.80%
Which OS releases does it run on?
Windows 7 Home Premium 52.80%
Windows Vista Home Premiu... 20.80%
Windows 10 Home 11.20%
Microsoft Windows XP 4.80%
Windows 7 Professional 4.00%
Windows 10 Pro 1.60%

Distribution by countryGeography

93.65% of installs come from United Kingdom
Which countries install it?
  United Kingdom 93.65%
  United States 5.56%
  Austria 0.79%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Acer 24.71%
Dell 18.82%
Toshiba 16.47%
Hewlett-Packard 15.29%
Samsung 4.71%
Intel 3.53%
ASUS 2.35%
Lenovo 2.35%
Medion 2.35%
Packard Bell 2.35%
Sony 2.35%
Common models
TOSHIBA Satellite L500 4.42%
Dell Inspiron 1545 4.42%
Acer Aspire 7735 1.77%
Acer Veriton M275 1.77%
Acer Aspire T180 1.77%


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