84,488,480 programs installed

Should I remove Virgin Media Digital Home Support?

What percent of users and experts removed it?
18% remove it82% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #9,086
United States Rank #47,644
Reach 0.0418%
Lifespan of installation (until removal)
< 19.33 days
570.20 days >
Average installed length: 299.59 days


2.1.27 100.00%

Typically installed together

Virgin Media Digital Home Support 2.1.27


Virgin Media Digital Home Support 2.1.27 is a program developed by Virgin Media. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The programs's main executable is DHSClient.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 6.8 MB of memory. The software installer includes 17 files and is usually about 6.25 MB (6,555,734 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 97% of users of Virgin Media Digital Home Support come from United Kingdom, it is also popular in the United States and Austria.

Program detailsProgram details

URL: www.virginmedia.com
Installation folder: C:\Program Files\Virgin Media\Digital Home Support\
Uninstaller: "C:\Program Files\Virgin Media\Digital Home Support\unins000.exe" /LOG
Estimated size: 6.25 MB

Program filesFiles installed by Virgin Media Digital Home Support 2.1.27

Program executable:DHSClient.exe
Name:Digital Home Support
Signed by:Radialpoint
Path:C:\Program Files\Virgin Media\Digital Home Support\DHSClient.exe
Additional files:
  • BSUtil.dll - Digital Home Support
  • DHSClient.exe
  • DigitalHomeSupport.exe
  • HsdService.exe
  • HsdTerminator.exe
  • nprpspa.dll
  • SasHandler.exe
  • HsdSetup.exe - Chat Extension (Self-Extracting Package for Radialpoint Home Security Dashboard)
  • UiSectionLauncher.exe (by Radialpoint) - Home Security Dashboard 2.1.27
  • unins000.exe - Setup/Uninstall

Program behaviorsBehaviors exhibited

  • HsdService.exe runs as a service named 'HsdService' (HsdService).
Startup File (All Users Run)
  • DHSClient.exe is loaded in the all users (HKLM) registry as a startup file name 'DHSClient.exe' which loads as "C:\Program Files\Virgin Media\Digital Home Support\DHSClient.exe" /AUTORUN.

Program resource utilizationResource utilization averages

Memory:6.8 MB
21.09 MB average
Total CPU:0.0134263485%
0.031193% average
Kernel CPU:0.00749807%
0.016088% average
User CPU:0.00592828%
0.015104% average
70 average
Memory:1.38 MB
Total CPU:0.0020994845%
Kernel CPU:0.00104924%
User CPU:0.00105025%

How do I remove Virgin Media Digital Home Support?

You can uninstall Virgin Media Digital Home Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Virgin Media Digital Home Support 2.1.27, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Virgin Media Digital Home Support.

Win 7 (SP1) 58%
Win 8.1 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 18%
Keep it 82%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 59.39%
Windows 10 17.70%
Windows Vista 16.36%
Windows XP 6.55%
Which OS releases does it run on?
Windows 7 Home Premium 44.99%
Windows Vista Home Premiu... 13.33%
Windows 7 Ultimate 6.85%
Windows 7 Professional 6.72%
Windows 10 Home 6.48%
Microsoft Windows XP 6.23%

Distribution by countryGeography

97.11% of installs come from United Kingdom
Which countries install it?
  United Kingdom 97.11%
  United States 2.01%
  Austria 0.13%
  Australia 0.13%
  BM 0.13%
  Spain 0.13%
  Italy 0.13%
  Netherlands 0.13%
  UA 0.13%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 25.27%
Hewlett-Packard 22.25%
Acer 22.25%
Toshiba 8.42%
Samsung 7.13%
ASUS 4.32%
Lenovo 1.94%
American Megatrends 1.51%
Alienware 0.86%
Common models
Dell Inspiron 1545 5.54%
HP Pavilion g6 Notebook P... 4.50%
TOSHIBA Satellite C660 3.11%
HP G62 Notebook PC 2.77%
Dell Inspiron 530 2.42%
HP Pavilion dv6 Notebook ... 2.42%


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